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The AME Group

Helpdesk IT Support Service Technician Job at The AME Group in Indianapolis

The AME Group, Indianapolis, IN, United States, 46262

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Full-time Description

The AME Group – Where People Power Progress

At The AME Group, every employee helps define who we are. For over 35 years, we’ve built a thriving, people-first culture rooted in innovation, collaboration, and purpose. As one of the nation’s leading Managed IT Service Providers, we empower businesses through technology while investing in the growth and well-being of our team. With a commitment to shared success, and continuous learning, we don’t just adapt to change — we drive it. Join a company where your voice matters, your work makes an impact, and your future is a shared journey.

Are you enthusiastic about technology and enjoy providing technical support? If so, we want you on our team!

We’re looking for a tech-savvy Helpdesk Technician who thrives in fast-paced environments and enjoys tackling a variety of technical challenges. If you have hands-on experience multitasking in a busy helpdesk setting, this is the perfect opportunity for you!

As a key member of our team, you’ll be the first point of contact for our rapidly growing client base, delivering exceptional support and solutions in a managed services environment. You’ll work alongside experienced IT professionals to ensure seamless service to our valued clients.

What You'll Do

  • Provide remote support for service requests involving workstations, servers, printers, networks, and a variety of vendor-specific hardware and software.
  • Troubleshoot technical issues and ensure high levels of customer satisfaction.
  • Manage multiple priorities in a dynamic environment with the ability to pivot when needed.

Requirements

What We’re Looking For

  • 1+ years of experience in an IT support role.
  • Strong communication skills and a customer-first mindset.
  • Familiarity with managing and troubleshooting hardware, software, and network issues.
  • Experience managing and administering Active Directory, including user account management, group policies, security permissions, and access control.

We believe in investing in our team, which is why we offer company-paid training and certifications to support your professional growth.

If you’re ready to utilize your technical skills in IT and make an impact, apply now to join our growing team!

We offer a collaborative work environment, growth opportunities, and the chance to work with cutting-edge technology every day.

Come grow and succeed with us!

Seniority level

  • Seniority level

    Entry level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Information Technology

  • Industries

    IT Services and IT Consulting

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