Heunets

Laredo, TX - IT Support II Job at Heunets in Laredo

Heunets, Laredo, TX, United States, 78045

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Laredo, TX - IT Support II role at Heunets

Overview

Laredo, TX - IT Support II role at Heunets.

Responsibilities

Retail devices support: Technician is required to work on the following retail specific devices: Cash Register display/drawer/keyboard; Debit pin pad; Barcode Hand Scanner; Integrated Payment Terminal; Scanners; POS controller; Coin dispenser; Price verifiers; Thermal Printers (Zebra/Epson); iOS Devices and Peripherals
Additional types of Support to be provided onsite:
- Smart Hands
  - Rack & Stack
  - Cable Management
  - Routers
  - Firewalls
  - Upgrades & Replacements
  - VMWare
  - WAP
  - SD-WAN
  - AVDE
  - RFID
- Device Health Checks
  - Regular Maintenance of Equipment
  - Cleaning of devices
  - Inventory
  - AVDE
  - Pending Incidents & Tasks
- AVDE
  - Smart Hands Support
  - Routine Maintenance
  - Basic Troubleshooting
  - LCD/Plasma Monitors
  - In Store Display repairs
  - Audio/Music on Hold
- POS System Support: Troubleshooting Point of Sale devices (registers, scanners, receipt printers, cash drawers, etc.)
- Peripheral Setup: Barcode scanners, label printers, signature pads, etc.
- Store Opening/Closing IT Tasks: Ensuring systems are up at opening, and properly shut down or backed up at closing.
- Kiosk / Self-Checkout Maintenance: Rebooting, replacing parts, or reporting faults.
- Inventory Devices: Support for handheld scanners, tablets used for stock checks.
- Wi-Fi Issues: First-level diagnosis if store devices can't connect to the wireless network.
- Local Printer Support: Ensuring printers for receipts, reports, or labels function correctly.

Job Details

Seniority level: Not Applicable
Employment type: Contract
Job function: Information Technology
Industries: IT Services and IT Consulting

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