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Merge IT

IT Support Engineer - Hornell, NY Job at Merge IT in City of Hornell

Merge IT, City of Hornell, NY, United States

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Our enterprise-level client is seeking to add an IT Support Engineer to the team in Hornell, NY. Please see below for full details-

Job Notes

  • 6-month contract / extensions and full-time conversion possible with good performance.
  • Onsite in Hornell, NY
  • Hours: M-Th, 9 am to 3pm (six hours per day x four days per week = 24 hours per week), potential for full-time conversion

Pay Rate = $23-25 w2 per hour

Overview

We are seeking a reliable and customer-focused IT Support Engineer to provide onsite technical support for end users. This part-time role focuses on O365 support, Autopilot provisioning, asset management, and general desktop troubleshooting. The ideal candidate will be a hands-on problem solver with a strong understanding of Windows-based environments and standard IT support practices.

Key Responsibilities

  • Provide deskside support for Microsoft O365 applications (Outlook, Teams, OneDrive, etc.)
  • Configure and deploy devices using Windows Autopilot
  • Track, manage, and update hardware inventory and asset records
  • Perform basic troubleshooting for desktops, laptops, and peripheral devices
  • Support end users with day-to-day technical issues and escalate when necessary
  • Document all support activities and resolutions in the ticketing system

Requirements:

  • 1–3 years of experience in a deskside or technical support role
  • Proficient in Microsoft 365 suite and Windows 10/11 environments
  • Experience with Windows Autopilot and device provisioning
  • Strong communication and customer service skills
  • Ability to work independently and manage time effectively
  • Basic understanding of asset lifecycle and inventory tools

Preferred Qualifications:

  • Experience in a corporate IT environment
  • Familiarity with ServiceNow or similar ITSM tools
  • A+ or Microsoft certifications a plus

Why Choose Merge IT?

We have a team of talented and ambitious professionals that drive growth by identifying and delivering top quality IT talent for our Fortune 100, enterprise-level clients (aka ‘Big Name’ - think big banks, big pharma, etc.).

We would love to connect with you! Follow us on social media and be the first to know about open positions, career advice, and insider tips and tricks. Find us by searching @MergeITLLC on Instagram, Facebook, or Twitter or paste this link into your browser: (url removed)

Merge IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Nothing in this job posting guarantees employment.

Seniority level

  • Seniority level

    Entry level

Employment type

  • Employment type

    Part-time

Job function

  • Job function

    Information Technology

  • Industries

    IT Services and IT Consulting and Civil Engineering

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