Hotel Spero
A Guest Services Agent provide many guest services such as the check-in and check-out process, routing guest requests to appropriate department, securing payment, and more.
Duties and Responsibilitie
s:
Serve as Relief Night Auditor when needed
Provide quality guest service as it pertains to checking in/out of hotel guests
Requires accuracy with daily accounting procedures
Ensures all guests receive a fond farewell at the end of their stay
Responsible for providing quality guest service as it pertains to checking in/out of hotel guests
Responds to guest requests to ensure their expectations are exceeded
Strong command of managing several tasks with speed and accuracy
Answers telephones, takes hotel reservations when no reservation agents are absent, and provides services in a gracious and professional manner
Essential Qualifications:
Must have schedule flexibility to be on call for various shifts weekdays, weekends, nights, holidays, and overnights
Ability to maintain standard attendance expectation
Ability to lift up to 50lbs plus stand, walk and move around during entire 8 hour shift
Must be computer efficient, and computer literate to operate basic windows PC programs and operate online database which hosts Hotel's property management system (PMS). Basic cashier skills to receive credit card and cash payments from guests required as well.
Must have the ability to communicate clearly and directly with guests and fellow associates using a positive, clear speaking voice
Previous hotel experience in a guest service role is strongly preferred
Ability to work well under pressure of check-in/check-out of guests and handle multiple tasks at once
Previous Opera Property Management System experience a big plus
Aperture Hotels is an established hotel management company with a management portfolio of well-known brands including Hilton Garden Inn, Homewood Suites, Hotel Indigo, Courtyard by Marriott, Hampton Inn and Suites, Fairfield Inn and Suites, Holiday Inn Express, Home2, as well as an Independent.
We offer a dynamic work environment with avenues for professional and personal growth. Aperture strives to create a positive work environment where team members feel like they are part of family, receive a high level of respect, and are recognized for their merits and accomplishments.
We are seeking an individual who embodies the core values that are integral to our success.
Be Transparent and Accountable
Be Actively Curious
Embrace Growth
Create Value for Stakeholders
Commit and Care
Employment and job discrimination is prohibited by several federal and state laws including, but not limited to, Title V11, EPA, ADEA, and ADA. All qualified applicants will receive consideration for employment without regard to race, creed, color, sex, sexual orientation, religion, national origin, age, physical handicap, height, weight, marital status, veteran status, political belief, or any other characteristic protected by law. Aperture Hotels thrives in a diverse environment and seeks to celebrate differences and their positive impact on growth. For more information, employees and/or candidates are encouraged to visit
www.eeoc.gov
. CA applicants: The California Privacy Notice can be found at
https://careers.aperturehotels.com/cpra/
Duties and Responsibilitie
s:
Serve as Relief Night Auditor when needed
Provide quality guest service as it pertains to checking in/out of hotel guests
Requires accuracy with daily accounting procedures
Ensures all guests receive a fond farewell at the end of their stay
Responsible for providing quality guest service as it pertains to checking in/out of hotel guests
Responds to guest requests to ensure their expectations are exceeded
Strong command of managing several tasks with speed and accuracy
Answers telephones, takes hotel reservations when no reservation agents are absent, and provides services in a gracious and professional manner
Essential Qualifications:
Must have schedule flexibility to be on call for various shifts weekdays, weekends, nights, holidays, and overnights
Ability to maintain standard attendance expectation
Ability to lift up to 50lbs plus stand, walk and move around during entire 8 hour shift
Must be computer efficient, and computer literate to operate basic windows PC programs and operate online database which hosts Hotel's property management system (PMS). Basic cashier skills to receive credit card and cash payments from guests required as well.
Must have the ability to communicate clearly and directly with guests and fellow associates using a positive, clear speaking voice
Previous hotel experience in a guest service role is strongly preferred
Ability to work well under pressure of check-in/check-out of guests and handle multiple tasks at once
Previous Opera Property Management System experience a big plus
Aperture Hotels is an established hotel management company with a management portfolio of well-known brands including Hilton Garden Inn, Homewood Suites, Hotel Indigo, Courtyard by Marriott, Hampton Inn and Suites, Fairfield Inn and Suites, Holiday Inn Express, Home2, as well as an Independent.
We offer a dynamic work environment with avenues for professional and personal growth. Aperture strives to create a positive work environment where team members feel like they are part of family, receive a high level of respect, and are recognized for their merits and accomplishments.
We are seeking an individual who embodies the core values that are integral to our success.
Be Transparent and Accountable
Be Actively Curious
Embrace Growth
Create Value for Stakeholders
Commit and Care
Employment and job discrimination is prohibited by several federal and state laws including, but not limited to, Title V11, EPA, ADEA, and ADA. All qualified applicants will receive consideration for employment without regard to race, creed, color, sex, sexual orientation, religion, national origin, age, physical handicap, height, weight, marital status, veteran status, political belief, or any other characteristic protected by law. Aperture Hotels thrives in a diverse environment and seeks to celebrate differences and their positive impact on growth. For more information, employees and/or candidates are encouraged to visit
www.eeoc.gov
. CA applicants: The California Privacy Notice can be found at
https://careers.aperturehotels.com/cpra/