IT Technical Support II Job at CLMI Group LLC in Los Angeles

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Position Title: IT Technical Support II
Location: Los Angeles World Airports: Los Angeles, CA - This is a full-time position in the office or on the project site at LAX: Candidate must be willing and able to commute to Los Angeles, California LAWA office Monday-Friday and make site visits as necessary.
Due Date: 9/22/25

Position Description Summary
This position will follow established procedures to troubleshoot, coordinate and resolve systems or hardware related incidents. The position is responsible for the initial analysis, diagnosis and troubleshooting of events. Ensure reported production outages/incidents are communicated and resolved in an expeditious manner. Manage staff onboarding and o oarding processes. Provide helpdesk related support in all areas of IT functions for the Airport Development Group.

Essential Job Duties (include the following but not limited to)

• Answer incoming customer emails at the Help Desk.
• Follow established procedures to diagnose and troubleshoot system issues.
• Analyze, determine, and document reported production outages/incidents.
• Determine severity, impact, and nature of incidents. Escalate as needed.
• Communicate clearly with other team members.
• Submit tickets for new services or applications requests in Freshdesk and IT Service-Now and other related tracking applications.
• Complete onboarding or offboarding functions for sta being mobilized or demobilized. Perform hardware and software installations.
• Oversee deployments and relocations of sta at various locations throughout the airport footprint.
• Provide IT support at Division-wide sponsored events.
• Provide on-the-job training for new department sta members.
• Provide computer orientation for new sta.

Hardware and Infrastructure Experience

• PC Hardware Troubleshooting
  • Capable of diagnosing and resolving hardware component failures including motherboards, power supplies, memory and storage devices. Procient in handling upgrades, replacements, and congurations.

Installation, Conguration, and Maintenance:

• Windows Operating Systems
  • Procient in the installation, conguration, and administration of Windows operating systems (Windows 10, 11). Experienced in applying security patches, system updates, and driver updates.
• Microsoft Oce 365 Suite
  • Procient in deploying, troubleshooting, and providing user support for both standalone Microsoft Oce and Microsoft 365 versions. Highly experienced with core productivity tools such as Word, Excel, PowerPoint, and Outlook, as well as collaboration and integration solutions like OneDrive and Teams

Professional Experience Level/Other Qualications

• 10 years or more experience.
• Must be able to lift at least 40lbs.
• Ability to organize short and long-term tasks and communicate status of tasks with clients and management.
• Eective oral and written communication skills, with an ability to communicate complex issues to a non-technical audience.
• Ability to work with others.
• Self-starter with results driven focus.
• Capability to assume additional responsibilities.
• Demonstrated experience managing data coordination and conversion projects.

Education/Training

• Bachelor's degree in computer science or related eld preferred

Element-Specific Requirements/Notes

• May assume other duties as required/needed.
• Maybe required to work past regular work shift if needed.
• Maybe required to work various shifts as needed.
• Candidate must have access to company vehicles or be willing to use personal vehicle.

CLMI Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Offered rate of compensation will be based on a variety of non-discriminatory factors, including education, qualifications, experience, and geographic location. The salary range for this position is $96,000 - $102,000.