Intercom
Overview
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and transform their customer experiences for the better. Fin can be combined with our Helpdesk to become the Intercom Customer Service Suite, providing AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. Opportunity
Reporting to the VP, Financial Controller, this position will have a highly impactful role enabling our business partners in making informed decisions as we scale for enterprise customer growth, while supporting accounting operations and compliance with generally accepted accounting rules and internal controls requirements. In this role, you will be responsible for reviewing contracts and ensuring compliance with accounting standards and company policy. You will also align with key business stakeholders on revenue accounting impacts and identify and implement continuous process improvements for the order-to-cash process related to enterprise sales. What will I be doing?
Partner closely with Enterprise Sales and GTM teams, Deal Desk, Legal and Billing engineering teams to provide technical revenue accounting guidance for enterprise revenue deals Leverage your technical expertise to proactively provide desirable revenue accounting results and revenue recognition policy guidance on our most complex revenue transactions to business partners Lead and improve processes for accounting for revenue from partnerships and professional services, including maintaining relationships with the partnerships and professional services teams Partner within the revenue accounting team to ensure new products or changes to existing products are appropriately set up in the revenue accounting systems for month and quarter-end close activities related to enterprise revenue to ensure the integrity and accuracy of revenue-related financial data and reporting Complete second level review of non-standard contracts, document accounting conclusions and report on the impacts contract term trends Prepare and review technical accounting memos and accounting policies to document revenue recognition positions, complex transactions Bring your experience with large scale enterprise software revenue models, to develop scalable revenue accounting processes for Enterprise agreements, leveraging technology to automate and streamline revenue accounting processes Proactively identify and mitigate risks related to revenue recognition and reporting Support annual external audit procedures Develop and improve internal controls over revenue processes relating to enterprise revenue Qualifications
Bachelor's degree in accounting 7+ years in a revenue accounting role at a technology or a software company, including experience managing a team Technical revenue-accounting knowledge of US GAAP, specifically ASC 606 Experience in reviewing and analyzing SaaS and Professional Services contracts to identify revenue-related issues for resolution and proper accounting treatment Advanced Excel skills with the ability to analyze large data sets Experience using Stripe, Netsuite ARM and Klarity Experience working with cases and reports in Salesforce We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us! Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews - great work is rewarded! Flexible paid time off policy Paid Parental Leave Program In-office bicycle storage Fun events for Intercomrades, friends, and family! Intercom values diversity and is committed to Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Working at Intercom
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. Apply for this job
To apply, please submit your resume and contact information through the Intercom careers page.
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Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and transform their customer experiences for the better. Fin can be combined with our Helpdesk to become the Intercom Customer Service Suite, providing AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. Opportunity
Reporting to the VP, Financial Controller, this position will have a highly impactful role enabling our business partners in making informed decisions as we scale for enterprise customer growth, while supporting accounting operations and compliance with generally accepted accounting rules and internal controls requirements. In this role, you will be responsible for reviewing contracts and ensuring compliance with accounting standards and company policy. You will also align with key business stakeholders on revenue accounting impacts and identify and implement continuous process improvements for the order-to-cash process related to enterprise sales. What will I be doing?
Partner closely with Enterprise Sales and GTM teams, Deal Desk, Legal and Billing engineering teams to provide technical revenue accounting guidance for enterprise revenue deals Leverage your technical expertise to proactively provide desirable revenue accounting results and revenue recognition policy guidance on our most complex revenue transactions to business partners Lead and improve processes for accounting for revenue from partnerships and professional services, including maintaining relationships with the partnerships and professional services teams Partner within the revenue accounting team to ensure new products or changes to existing products are appropriately set up in the revenue accounting systems for month and quarter-end close activities related to enterprise revenue to ensure the integrity and accuracy of revenue-related financial data and reporting Complete second level review of non-standard contracts, document accounting conclusions and report on the impacts contract term trends Prepare and review technical accounting memos and accounting policies to document revenue recognition positions, complex transactions Bring your experience with large scale enterprise software revenue models, to develop scalable revenue accounting processes for Enterprise agreements, leveraging technology to automate and streamline revenue accounting processes Proactively identify and mitigate risks related to revenue recognition and reporting Support annual external audit procedures Develop and improve internal controls over revenue processes relating to enterprise revenue Qualifications
Bachelor's degree in accounting 7+ years in a revenue accounting role at a technology or a software company, including experience managing a team Technical revenue-accounting knowledge of US GAAP, specifically ASC 606 Experience in reviewing and analyzing SaaS and Professional Services contracts to identify revenue-related issues for resolution and proper accounting treatment Advanced Excel skills with the ability to analyze large data sets Experience using Stripe, Netsuite ARM and Klarity Experience working with cases and reports in Salesforce We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us! Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews - great work is rewarded! Flexible paid time off policy Paid Parental Leave Program In-office bicycle storage Fun events for Intercomrades, friends, and family! Intercom values diversity and is committed to Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Working at Intercom
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. Apply for this job
To apply, please submit your resume and contact information through the Intercom careers page.
#J-18808-Ljbffr