MLee Healthcare Staffing and Recruiting, Inc
Appointment Scheduler - Medical Office Coordinator
MLee Healthcare Staffing and Recruiting, Inc, Harrells, North Carolina, United States, 28444
Summary:
This role involves obtaining and verifying demographic, clinical, financial, and insurance information to facilitate appointment scheduling for patient tests and procedures. The scheduler pre-registers patients and ensures financial clearance by validating medical necessity for Medicare and non-Medicare cases. Additionally, the position requires processing signed physician orders to maintain accurate clinical documentation for care delivery.
Key Responsibilities: Schedule outpatient appointments for various modalities, excluding biopsy and special procedures, coordinating resources such as equipment, staff, and rooms. Manage add-on and same-day appointments, ensuring proper sequencing to minimize patient delays when multiple tests are required. Perform insurance eligibility and benefit verification through multiple channels, documenting information accurately. Pre-register patients and provide appointment reminders, including preparation instructions and financial responsibility details. Collect patient liabilities such as co-payments, co-insurances, deductibles, and outstanding balances during pre-registration. Educate patients, families, and physician offices on scheduling processes and preparation requirements. Confirm appointments with referring offices and reconcile daily charge reports, addressing any discrepancies. Education:
High school diploma or equivalent required. College coursework in Business, Health Care Administration, or Computer Technology preferred. Medical terminology knowledge required within the first year of employment. Experience:
1-2 years of insurance or clerical experience in a hospital or medical office setting. Skills and Abilities:
Successful completion of pre-employment and post-training testing. Strong knowledge of insurance processes and payment collection. Proficiency with Microsoft software. Excellent verbal and written communication, customer service, and problem-solving skills. Ability to manage complexity and stress in a dynamic healthcare environment. Flexibility to work department hours, including possible shift rotations. Physical Requirements:
Effective oral communication and sensory abilities to collect information. Dexterity to operate office equipment. Work performed in a well-lit, temperature-controlled office or call center environment. Ability to lift or move items up to 50 pounds occasionally.
This position serves a diverse regional population in the Southeastern United States, supporting a multi-facility healthcare network dedicated to patient-centered care and operational excellence.
This role involves obtaining and verifying demographic, clinical, financial, and insurance information to facilitate appointment scheduling for patient tests and procedures. The scheduler pre-registers patients and ensures financial clearance by validating medical necessity for Medicare and non-Medicare cases. Additionally, the position requires processing signed physician orders to maintain accurate clinical documentation for care delivery.
Key Responsibilities: Schedule outpatient appointments for various modalities, excluding biopsy and special procedures, coordinating resources such as equipment, staff, and rooms. Manage add-on and same-day appointments, ensuring proper sequencing to minimize patient delays when multiple tests are required. Perform insurance eligibility and benefit verification through multiple channels, documenting information accurately. Pre-register patients and provide appointment reminders, including preparation instructions and financial responsibility details. Collect patient liabilities such as co-payments, co-insurances, deductibles, and outstanding balances during pre-registration. Educate patients, families, and physician offices on scheduling processes and preparation requirements. Confirm appointments with referring offices and reconcile daily charge reports, addressing any discrepancies. Education:
High school diploma or equivalent required. College coursework in Business, Health Care Administration, or Computer Technology preferred. Medical terminology knowledge required within the first year of employment. Experience:
1-2 years of insurance or clerical experience in a hospital or medical office setting. Skills and Abilities:
Successful completion of pre-employment and post-training testing. Strong knowledge of insurance processes and payment collection. Proficiency with Microsoft software. Excellent verbal and written communication, customer service, and problem-solving skills. Ability to manage complexity and stress in a dynamic healthcare environment. Flexibility to work department hours, including possible shift rotations. Physical Requirements:
Effective oral communication and sensory abilities to collect information. Dexterity to operate office equipment. Work performed in a well-lit, temperature-controlled office or call center environment. Ability to lift or move items up to 50 pounds occasionally.
This position serves a diverse regional population in the Southeastern United States, supporting a multi-facility healthcare network dedicated to patient-centered care and operational excellence.