Catawba Valley Community College
Student Records Technician
Catawba Valley Community College, Hickory, North Carolina, United States, 28601
Salary:
Depends on Qualifications Location :
Hickory, NC Job Type:
Full-time Job Number:
25_FTSRT Department:
College Access and Engagement Opening Date:
09/10/2025 Closing Date:
10/1/2025 11:59 PM Eastern
Description Performs a variety of clerical/technical duties related to the maintenance of student records, evaluates and certifies student transcripts, and provides accurate information to students and employees.
Supervision Received and Exercised: Receives supervision from the College Registrar. Exercises no supervision. Examples of Duties Processes applications, performs changes and evaluations of students' programs of study, updates students' personal information, evaluates transcripts, corrects students' academic records, manages students' grading records, processes graduation applications, uploads images of important documents. Registers students for CE classes; grades and closes out CE classes; sets up CE classes, as needed; submits, processes, and tracks payroll contracts for CE classes; accepts and processes payments by students for CE classes. Provides prospective and current students with information regarding available continuing education programs of study, including requirements for admission and completion of programs; provides general information about college courses, prerequisites, and transcript needs; maintains specialized knowledge of continuing education offerings and procedures. Performs various import/export processes as required by the North Carolina Community College System or by federal reporting regulations. Prepares and maintains a variety of reports, records, and logs beneficial to tracking the continuing education enrollment goals of the College; enters accurate student information into a variety the College databases and supporting systems; accurately collates and files information related to CE classes taught at the College. Performs records management activities in accordance with FERPA guidelines and confidentiality. Provides responsible staff assistance to the College Registrar and other Student Services professional staff as appropriate. Attends and participates in professional group meetings and conferences, as needed; stays abreast of new trends and innovations in the fields of college admissions and academic advising. Provides excellent customer service to students and employees.
Performs other duties as assigned. Qualifications Education: An Associate degree (or higher) from an accredited college or university is required. A Baccalaureate degree (or higher) from an accredited college or university is preferred. Degrees in education, student development, or a related field are preferred. Experience: At least two years of experience in customer service and clerical data processing is preferred. Experience with enterprise resource planning (ERP) and/or customer relationship management (CRM) software is preferred. Previous experience with the North Carolina Community College System and the ERP Ellucian Colleague is a plus. Candidates should display effective oral and written communication skills. Knowledge of: Community college mission, policies, and procedures. Curriculum and continuing education program of study requirements/standards. Basic data analysis, statistics, and reporting skills. Database fundamentals and certain computer application (spreadsheet, word processing) fundamentals. Pertinent federal, state, and local laws, codes, and regulations. Strategies and techniques for establishing accountability. Ability to:
Interact regularly and professionally with prospective and current students and colleagues. Communicate clearly and concisely, both orally and in writing. Work effectively in a team environment. Handle conflict in a professional manner. Develop and document procedures and processes. Access and/or enter information into ERP and CRM software. Maintain a high level of confidentiality. Perform detailed tasks accurately in a fast-paced environment. Adapt to changing and challenging duties. Prepare clear and concise reports. Identify/analyze issues, problems, concerns, and needs. Develop, plan, and implement appropriate responses and solutions. Use a variety of computer hardware and software to enter, update, and print information. Research, analyze, and evaluate new service delivery methods and techniques. Interpret and apply federal, state, and local policies, laws, and regulations. Effectively handle a work environment and conditions which involve periodically working irregular hours.
Supplemental Information Supplemental Information: All advertised positions are contingent upon available funding. All employees are paid by direct deposit only. Environmental Conditions: The majority of work is conducted in an office environment. The position may periodically require work at irregular hours, including nights and weekends. The worker is required to have close visual acuity to perform activities such as preparing and analyzing data and figures, transcribing, viewing a computer screen, and/or extensive reading. Physical Conditions: Essential and other important responsibilities and duties may require maintaining physical condition necessary for walking, standing, or sitting for prolonged periods of time. Paid Leave Annual Leave:
All Full-time, non-faculty employees earn from 10-25 days annually based on years of service and contract period. Sick Leave:
Full-time employees earn one day (8 hours) of sick leave per contract month. Sick leave from other NC State Agencies in the retirement system may be transferred to CVCC. Institutional Holidays : In addition to the various types of leave, CVCC grants an established number of legal holidays to full-time, regular employees on an annual basis.
Health Care Health Insurance:
2 plans are available to full-time employees. Coverage is available, at current group rates, for spouse, child, or entire family. Dental Insurance:
Available to full-time employees and any eligible dependents at current group rates. Vision Care:
Coverage is available at current group rates, for employee and any eligible dependents. Additional Coverage for Critical Illness, Cancer, Accident, Disability, etc:
Optional supplemental coverage plans are available to employees who choose to participate. Flexible Spending Accounts:
most employees can opt for pre-tax flexible spending accounts which can be used to pay for out-of-pocket medical, dental, vision or dependent care expenses.
Disability Insurance Full-time employees are enrolled in the Disability Income Plan of North Carolina. This plan provides both
short-term and long-term disability income benefits.
Further information regarding plan requirements and benefits may be obtained from the Retirement Benefits Manual (see the Disability Income Plan of North Carolina section).
Retirement NC Teacher's and State Employee's Retirement (TSER's): For employees assigned to work 20 hours per week or more, participation in this program is required. Employees contribute 6% of their salary, which is tax deferred. Vesting in the retirement system requires 5 years of membership. Tax Deferred Programs: Tax-sheltering programs are available through IRS Code 125 (Cafeteria Plan), 401 (k) and 457 (Deferred Compensation).
Additional Benefits Longevity Pay:
After 10 years of creditable service, employees, receive an annual longevity payment based on years of service and annual salary. Life Insurance:
After one year of service, a Death Benefit is provided by the Retirement System. Optional life insurance coverage is also available for both employee and dependents through payroll deduction. Employee Assistance Program:
It is the policy of CVCC to provide an Employee Assistance Program (EAP) as a benefit to assist employees with personal problems that may adversely affect job performance. CVCC provides coverage for the first five visits.
Additional full-time employment benefits are included within the "Leave and Benefits" section of the CVCC Policy Manual. Please click the link below to access the CVCC Policy Manual.
Depends on Qualifications Location :
Hickory, NC Job Type:
Full-time Job Number:
25_FTSRT Department:
College Access and Engagement Opening Date:
09/10/2025 Closing Date:
10/1/2025 11:59 PM Eastern
Description Performs a variety of clerical/technical duties related to the maintenance of student records, evaluates and certifies student transcripts, and provides accurate information to students and employees.
Supervision Received and Exercised: Receives supervision from the College Registrar. Exercises no supervision. Examples of Duties Processes applications, performs changes and evaluations of students' programs of study, updates students' personal information, evaluates transcripts, corrects students' academic records, manages students' grading records, processes graduation applications, uploads images of important documents. Registers students for CE classes; grades and closes out CE classes; sets up CE classes, as needed; submits, processes, and tracks payroll contracts for CE classes; accepts and processes payments by students for CE classes. Provides prospective and current students with information regarding available continuing education programs of study, including requirements for admission and completion of programs; provides general information about college courses, prerequisites, and transcript needs; maintains specialized knowledge of continuing education offerings and procedures. Performs various import/export processes as required by the North Carolina Community College System or by federal reporting regulations. Prepares and maintains a variety of reports, records, and logs beneficial to tracking the continuing education enrollment goals of the College; enters accurate student information into a variety the College databases and supporting systems; accurately collates and files information related to CE classes taught at the College. Performs records management activities in accordance with FERPA guidelines and confidentiality. Provides responsible staff assistance to the College Registrar and other Student Services professional staff as appropriate. Attends and participates in professional group meetings and conferences, as needed; stays abreast of new trends and innovations in the fields of college admissions and academic advising. Provides excellent customer service to students and employees.
Performs other duties as assigned. Qualifications Education: An Associate degree (or higher) from an accredited college or university is required. A Baccalaureate degree (or higher) from an accredited college or university is preferred. Degrees in education, student development, or a related field are preferred. Experience: At least two years of experience in customer service and clerical data processing is preferred. Experience with enterprise resource planning (ERP) and/or customer relationship management (CRM) software is preferred. Previous experience with the North Carolina Community College System and the ERP Ellucian Colleague is a plus. Candidates should display effective oral and written communication skills. Knowledge of: Community college mission, policies, and procedures. Curriculum and continuing education program of study requirements/standards. Basic data analysis, statistics, and reporting skills. Database fundamentals and certain computer application (spreadsheet, word processing) fundamentals. Pertinent federal, state, and local laws, codes, and regulations. Strategies and techniques for establishing accountability. Ability to:
Interact regularly and professionally with prospective and current students and colleagues. Communicate clearly and concisely, both orally and in writing. Work effectively in a team environment. Handle conflict in a professional manner. Develop and document procedures and processes. Access and/or enter information into ERP and CRM software. Maintain a high level of confidentiality. Perform detailed tasks accurately in a fast-paced environment. Adapt to changing and challenging duties. Prepare clear and concise reports. Identify/analyze issues, problems, concerns, and needs. Develop, plan, and implement appropriate responses and solutions. Use a variety of computer hardware and software to enter, update, and print information. Research, analyze, and evaluate new service delivery methods and techniques. Interpret and apply federal, state, and local policies, laws, and regulations. Effectively handle a work environment and conditions which involve periodically working irregular hours.
Supplemental Information Supplemental Information: All advertised positions are contingent upon available funding. All employees are paid by direct deposit only. Environmental Conditions: The majority of work is conducted in an office environment. The position may periodically require work at irregular hours, including nights and weekends. The worker is required to have close visual acuity to perform activities such as preparing and analyzing data and figures, transcribing, viewing a computer screen, and/or extensive reading. Physical Conditions: Essential and other important responsibilities and duties may require maintaining physical condition necessary for walking, standing, or sitting for prolonged periods of time. Paid Leave Annual Leave:
All Full-time, non-faculty employees earn from 10-25 days annually based on years of service and contract period. Sick Leave:
Full-time employees earn one day (8 hours) of sick leave per contract month. Sick leave from other NC State Agencies in the retirement system may be transferred to CVCC. Institutional Holidays : In addition to the various types of leave, CVCC grants an established number of legal holidays to full-time, regular employees on an annual basis.
Health Care Health Insurance:
2 plans are available to full-time employees. Coverage is available, at current group rates, for spouse, child, or entire family. Dental Insurance:
Available to full-time employees and any eligible dependents at current group rates. Vision Care:
Coverage is available at current group rates, for employee and any eligible dependents. Additional Coverage for Critical Illness, Cancer, Accident, Disability, etc:
Optional supplemental coverage plans are available to employees who choose to participate. Flexible Spending Accounts:
most employees can opt for pre-tax flexible spending accounts which can be used to pay for out-of-pocket medical, dental, vision or dependent care expenses.
Disability Insurance Full-time employees are enrolled in the Disability Income Plan of North Carolina. This plan provides both
short-term and long-term disability income benefits.
Further information regarding plan requirements and benefits may be obtained from the Retirement Benefits Manual (see the Disability Income Plan of North Carolina section).
Retirement NC Teacher's and State Employee's Retirement (TSER's): For employees assigned to work 20 hours per week or more, participation in this program is required. Employees contribute 6% of their salary, which is tax deferred. Vesting in the retirement system requires 5 years of membership. Tax Deferred Programs: Tax-sheltering programs are available through IRS Code 125 (Cafeteria Plan), 401 (k) and 457 (Deferred Compensation).
Additional Benefits Longevity Pay:
After 10 years of creditable service, employees, receive an annual longevity payment based on years of service and annual salary. Life Insurance:
After one year of service, a Death Benefit is provided by the Retirement System. Optional life insurance coverage is also available for both employee and dependents through payroll deduction. Employee Assistance Program:
It is the policy of CVCC to provide an Employee Assistance Program (EAP) as a benefit to assist employees with personal problems that may adversely affect job performance. CVCC provides coverage for the first five visits.
Additional full-time employment benefits are included within the "Leave and Benefits" section of the CVCC Policy Manual. Please click the link below to access the CVCC Policy Manual.