Receptionist
Reporting to the manager of Office Services, the Receptionist serves as the first point of contact for all visitors and callers, representing the company with the highest level of professionalism, courtesy, and customer service. This role is responsible for answering and directing incoming calls, greeting and assisting guests, and providing administrative support to ensure the smooth, welcoming operation of the office, including cross-departmental assistance as needed.
National Heritage Academies (NHA) partners with communities to build and operate public charter schools. Founded in 1995, today NHA serves over 100 schools in nine states, with more than 65,000 students in kindergarten through 12th grade. Our schools are designed to eliminate the achievement gap and provide school choice to families so their children are prepared for success in college, career, and life. A majority of our schools consistently outperform their local district on the state test. According to the Center for Research on Education Outcomes at Stanford University, NHA is a leading performer among charter schools and management organizations, outperforming both conventional district schools and other charter school operators. In addition, according to our employee survey, over 90% of respondents agree that the work they do is meaningful to them. Join our team.
Ensure an excellent experience for guests who call into or visit the Service Center
Answer and transfer calls on a multi-line phone system
Perform accurate data entry
Support project coordination
Complete various administrative tasks as assigned
Monday: 7:30 a.m. 5:00 p.m.
Tuesday: 7:30 a.m. 12:30 p.m.
Wednesday: 7:30 a.m. 12:30 p.m.
Thursday: 7:30 a.m. 12:30 p.m.
Friday: Off
2+ years of applicable professional experience preferred
Demonstrated ability to provide an excellent level of customer service
Ability to complete quick and accurate data entry
Strong communication skills (verbal and written)
Basic knowledge of Microsoft Excel, Word, and Outlook
Ability to multi-task and stay extremely organized
This is an in-person position at our NHA Service Center located at 3850 Broadmoor Ave., Grand Rapids, MI.
National Heritage Academies is an equal opportunity employer.