Overview
apree health brings together a best-in-class engagement platform with an advanced primary care model to provide a vastly better health and care experience, improve outcomes, and significantly lower the total cost of care for a population.
Job Description Summary
apree health is growing! We are on a mission to build the first integrated health network that combines data-driven personalization, a coordinated care model, and aligned incentives to unlock value and make life better for those we serve. Our health navigation platform connects with hundreds of health vendors, benefits resources, and plan designs, giving rise to the world’s first comprehensive app for all health needs. We are expanding our Sandy, UT, based Customer Support team with new roles for full-time Outbound Campaign Specialists.
What you will do
Represent apree health to our clients, partners, internal and external customers through best-in-class service and technological solutions.
Conduct outbound calls to health plan members to assist them in finding providers and scheduling appointments.
Handle inbound support calls as a flex team to support the inbound business, including digital support, appointment scheduling, and health plan support.
Be a knowledge source for members for explanation of benefits, employer health incentives, and navigating the complexities of their health insurance benefits.
Take ownership of resolving member concerns and healthcare navigation issues by providing end-to-end, closed-loop service.
Accurately interpret, explain, identify and facilitate updates, modifications, and/or corrections of discrepancies related to medical billing, Explanation of Benefits, or other insurance-related documentation.
Requires being at a desk for extended periods of time.
Requires being on the phone with patients, insurance companies, providers and others throughout the day.
Cameras must be on during all meetings.
What you will bring
Positive, resilient, professional, customer-focused mindset, excellent oral and written communication skills.
Driven, team player, accountable for performance, behavior and willingness to assist others in navigating complex healthcare environments.
Demonstrated success in a customer-focused role, with a preference for previous healthcare, call center and/or outbound call experience.
High School diploma or equivalent.
Experience with Google suite and Salesforce Service Cloud a plus.
Attention to detail and regular attendance required (40 hours per week).
Remote employees must be free from distractions: anything that prevents full attention to work (e.g., children, pets, loud noise, construction/remodel work, home services and maintenance).
Must be able to perform all job duties.
What you will love about working at Apree Health
Fun, friendly, and unique culture – Bring your whole self to work every day!
Paid time off & paid holidays
Employer contributions for HSA accounts
6 weeks of paid training (requires 100% attendance)
Tuition assistance
Opportunities for career development and advancement
Multiple full-time shifts available within the hours of 5:45 am – 7:00 pm
Variable compensation includes performance-based bonus opportunity
Compensation: $20-$25.00/hr. & bonus eligible