IT Technical Support Specialist Job at Synectics Inc in Milledgeville

Responsibilities

• Under broad supervision, provides management information system user support on a continuing basis either by phone or site visit.

• Troubleshoots end-user problems.

• Analyzes & designs software modifications to meet users' needs.

• Install, configure, and support workstation software, hardware, printers, and phones

• Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy

• Execute systems and network design, documentation, implementation, testing, and administration, and ensure components meet business needs and work together seamlessly

• Implement applications and software upgrades and troubleshoot any performance issues

• Train employees in using software and hardware, and provide technical support when needed

• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware

• Handle business-critical IT tasks and system improvements

• Enable faster and smarter business processes and employee productivity

• Research and evaluate emerging technologies, hardware, and software

• Oversee IT systems and assets, assist with upgrades and fixes, and provide training and support as needed.

• Serve as the subject-matter expert supporting Windows, and widely used software and applications, such as Microsoft and Adobe.

• Engaging with employees throughout the company, the IT support person will have an immediate impact on the efficiency of our operations and overall growth.

Qualifications

• Knowledge of troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc.

• Ability to troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboard, mice etc.

• Experienced in troubleshoot issues on end user computing devices, including desktops, laptops, and Surface Pros.

• History of working in an Active Directory domain environment

• Proficient at software installs and troubleshooting

• Some networking knowledge, along with the ability to troubleshoot network issues from the command line.

• Have extensive knowledge of computer hardware and software, network maintenance, and industry trends to keep us on the cutting edge.

Benefits:

Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.

Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st.

Technical Certification Bonus: Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.

Synectics is an equal opportunity employer.