Job Title: Sales Support Specialist
Location: Fresno, CA
Pay: $21.50/hour DOE
Schedule: Monday Friday, 8:00 AM 5:00 PM
Status: Full-Time, Non-Exempt
Reports To: Sales Support Manager
Hire Up Staffing is currently seeking a Sales Support Specialist for one of our respected clients located in Fresno, CA. This position plays a key role in supporting sales operations, ensuring smooth order processing, and acting as a liaison between customers and internal departments.
Key Responsibilities:
- Acts as the primary point of contact for customers regarding label order and contract administration.
- Processes customer orders from start to finish, ensuring accuracy and timely communication throughout the process.
- Coordinates label design needs between customers and graphic artists.
- Supports the Sales Team by handling follow-ups, fielding customer inquiries, and helping drive KPIs.
- Collaborates across departments (Production, Finance, Marketing) to ensure customer satisfaction and operational efficiency.
- Manages customer complaints, warranty claims, and credit notes as needed.
- Enters and maintains contract-related data for accurate order and contract setup.
- May participate in occasional travel for training or development purposes.
- Additional duties and special projects as assigned.
Ideal Candidate Will Have:
- Strong organizational and communication skills.
- Experience in customer service or sales support roles, 1-3 years experience.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency in Microsoft Office Suite and ERP/CRM systems preferred.
Work Environment & Physical Demands:
- Regularly required to sit, stand, walk, and use hands for tasks.
- Must be able to lift up to 25 lbs regularly, and occasionally up to 50 lbs.
- Moderate noise level; exposure to mechanical parts is typical in the environment.
This is an excellent opportunity for someone looking to grow in a dynamic and customer-focused role with a reputable company. If you're detail-oriented, communicative, and passionate about supporting sales operations, we encourage you to apply! #INDHP