Manpower Group Inc.
Our client, a leading organization in customer service and operational support, is seeking a Lead, Customer Service Rep to join their team. As a Lead, Customer Service Rep, you will be part of the customer support department supporting online customer interactions. The ideal candidate will have strong leadership skills, excellent communication abilities, and a proactive approach to problem-solving, which will align successfully in the organization.
Job Title:
Location: Richmond, VA
Pay: $20 hour
Shift:
Tues-Sat : 8am-4:30pm, Sun-Thurs : 12:00pm-8:30pm
What's the Job?
Supervise daily operations of a customer service team to meet performance goals
Support the development of a high-performance team through coaching and training
Maintain and analyze team performance statistics to identify improvement opportunities
Troubleshoot operational issues and provide effective solutions
Handle escalated customer transactions requiring advanced expertise to ensure customer satisfaction
What's Needed?
Minimum of 4 years experience in a customer service role, including handling complex transactions
At least 1 year of team lead or supervisory experience
Proficiency with Microsoft Office applications (Word, Excel, Outlook)
Experience in a call center environment is preferred
Bilingual skills in English and Spanish are a plus
What's in it for me?
Opportunity to lead and develop a dedicated customer service team
Work in a dynamic, fast-paced environment that values innovation
Potential for career growth within the organization
Supportive team culture focused on excellence and customer satisfaction
Competitive pay rate aligned with your experience and skills
Upon completion of waiting period associates are eligible for:
Medical and Prescription Drug Plans
Dental Plan
Supplemental Life Insurance
Short Term Disability Insurance
401(k)
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –
Manpower, Experis, Talent Solutions, and Jefferson Wells
–
creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
Job Title:
Location: Richmond, VA
Pay: $20 hour
Shift:
Tues-Sat : 8am-4:30pm, Sun-Thurs : 12:00pm-8:30pm
What's the Job?
Supervise daily operations of a customer service team to meet performance goals
Support the development of a high-performance team through coaching and training
Maintain and analyze team performance statistics to identify improvement opportunities
Troubleshoot operational issues and provide effective solutions
Handle escalated customer transactions requiring advanced expertise to ensure customer satisfaction
What's Needed?
Minimum of 4 years experience in a customer service role, including handling complex transactions
At least 1 year of team lead or supervisory experience
Proficiency with Microsoft Office applications (Word, Excel, Outlook)
Experience in a call center environment is preferred
Bilingual skills in English and Spanish are a plus
What's in it for me?
Opportunity to lead and develop a dedicated customer service team
Work in a dynamic, fast-paced environment that values innovation
Potential for career growth within the organization
Supportive team culture focused on excellence and customer satisfaction
Competitive pay rate aligned with your experience and skills
Upon completion of waiting period associates are eligible for:
Medical and Prescription Drug Plans
Dental Plan
Supplemental Life Insurance
Short Term Disability Insurance
401(k)
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –
Manpower, Experis, Talent Solutions, and Jefferson Wells
–
creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.