Children's Hospital Boston
Patient Experience Representative - Genetics
Children's Hospital Boston, Boston, Massachusetts, us, 02298
82050BRJob Posting Title:Patient Experience Representative - GeneticsDepartment:Pediatrics-Genetics AutoReqId:82050BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description:Position summary:
As one of the largest pediatric genetics practices in the country, we have experience with both common conditions and very rare conditions affecting just a few hundred children in the world. We specialize in finding answers for complex and hard-to-diagnose genetic conditions, sometimes applying new technologies through our research labs when existing genetic tests are negative or inconclusive.
Key responsibilities
Patient Encounter Management:
Providing positive and effective customer service that supports unit operations
Collaborating with referring providers and practices
Obtaining required authorizations to compile patient and staff schedules
Scheduling patients and supporting patients encounter
Check In / Check Out:
Greeting and directing patients, families and visitors
Monitoring daily schedule and coordinating flow with clinicians/supervisors
Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
Facilitating and directing communication with Financial Counseling
Administrative:
Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
Providing routine clerical support as needed
Minimum qualifications
Education:
A high school level of education, bachelor’s degree preferred
Experience:
Prior customer service or administrative experience preferred
The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
The ability to work with diverse internal and external constituencies
Schedule: Flexible between 7:30am and 4:30pm
This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates).
Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.Office/Site Location:BrooklineRegular, Temporary, Per Diem:Regular Remote Eligibility :Onsite Only
As one of the largest pediatric genetics practices in the country, we have experience with both common conditions and very rare conditions affecting just a few hundred children in the world. We specialize in finding answers for complex and hard-to-diagnose genetic conditions, sometimes applying new technologies through our research labs when existing genetic tests are negative or inconclusive.
Key responsibilities
Patient Encounter Management:
Providing positive and effective customer service that supports unit operations
Collaborating with referring providers and practices
Obtaining required authorizations to compile patient and staff schedules
Scheduling patients and supporting patients encounter
Check In / Check Out:
Greeting and directing patients, families and visitors
Monitoring daily schedule and coordinating flow with clinicians/supervisors
Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
Facilitating and directing communication with Financial Counseling
Administrative:
Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
Providing routine clerical support as needed
Minimum qualifications
Education:
A high school level of education, bachelor’s degree preferred
Experience:
Prior customer service or administrative experience preferred
The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
The ability to work with diverse internal and external constituencies
Schedule: Flexible between 7:30am and 4:30pm
This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates).
Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.Office/Site Location:BrooklineRegular, Temporary, Per Diem:Regular Remote Eligibility :Onsite Only