SAIC
Description
SAIC is seeking a
Desktop Support in Nashville, TN
to support the
US Army Corps of Engineers (USACE) Revolutionary IT Services (RITS)
to provide second-tier support to end-users for PC, server, mainframe applications, and hardware and interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Handle escalated tickets from first-tier help desk support.
Job Description:
Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records
May route calls to product line specialists, application, or system support specialists
Maintains and updates records and tracking databases
Alerts management to recurring problems and patterns of problems
Perform technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages
Install and test personal computers, printers, and other peripherals
Configure operating system, load shrink-wrap programs and other application software programs
Troubleshoot printer, computer, and peripheral incidents
Perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software
Simulates or recreates user problems to resolve operating difficulties and recommends systems modifications to reduce user problems
Qualifications
Required Education:
Associates and three (3) years or more of related experience; two (2) additional years of experience accepted in lieu of degree
Required Certifications:
Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)
Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment
Required Clearance:
Must be able to obtain an Interim Secret Clearance in order to begin employment; must be able to obtain a Secret Security Clearance in order to maintain employment
Must be a current US Citizen
Required Experience:
Must have valid driver's license
Normal work hours are Monday through Friday; 8 hour shift between 7AM and 5PM local time. After hours support may be required on an infrequent basis
Experience supporting Windows 10, and MS Office 2013
Experience using Service Now or a similar ticketing system
Experience in Tier II helpdesk environment
REQNUMBER: 2509675
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability
SAIC is seeking a
Desktop Support in Nashville, TN
to support the
US Army Corps of Engineers (USACE) Revolutionary IT Services (RITS)
to provide second-tier support to end-users for PC, server, mainframe applications, and hardware and interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Handle escalated tickets from first-tier help desk support.
Job Description:
Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records
May route calls to product line specialists, application, or system support specialists
Maintains and updates records and tracking databases
Alerts management to recurring problems and patterns of problems
Perform technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages
Install and test personal computers, printers, and other peripherals
Configure operating system, load shrink-wrap programs and other application software programs
Troubleshoot printer, computer, and peripheral incidents
Perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software
Simulates or recreates user problems to resolve operating difficulties and recommends systems modifications to reduce user problems
Qualifications
Required Education:
Associates and three (3) years or more of related experience; two (2) additional years of experience accepted in lieu of degree
Required Certifications:
Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)
Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment
Required Clearance:
Must be able to obtain an Interim Secret Clearance in order to begin employment; must be able to obtain a Secret Security Clearance in order to maintain employment
Must be a current US Citizen
Required Experience:
Must have valid driver's license
Normal work hours are Monday through Friday; 8 hour shift between 7AM and 5PM local time. After hours support may be required on an infrequent basis
Experience supporting Windows 10, and MS Office 2013
Experience using Service Now or a similar ticketing system
Experience in Tier II helpdesk environment
REQNUMBER: 2509675
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability