Silver Key Senior Services, Inc.
Resource Navigator
Silver Key Senior Services, Inc., Colorado Springs, Colorado, United States, 80509
Job Title:
Resource Navigator
FLSA Status:
Full Time, Non-Exempt, Regular
Work Schedule:
40 hours per week (normally)
Department:
Senior Health and Wellness Services
Reports to:
Health and Wellness Supervisor
G E N E R A L
P U R P O S E
O F
J O B The Resource Navigator is an active member of the Senior Health and Wellness Team and provides support services to clients with behavioral health needs. Under supervision of the Health and Wellness Lead, the Resource Navigator will function as a role model; exhibiting competency in supporting the needs of older adults and use of coping skills; serve as a consumer advocate, providing consumer information and peer support for clients at Silver Key.
E S S E N T I A L
D U T I E S
A N D
R E S P O N S I B I L I T I E S The Resource Navigator performs a wide range of tasks to assist clients in regaining independence within the community and mastery over their own recovery process.
Using a formal goal setting process, the Resource Navigator will provide support and services which may include but are not limited to:
Mentoring and Education – providing education on the use of internal and external services to support
Phone Support - Handle all inbound calls, directing them to relevant departments or providing information and referrals as
Advocacy – modeling and teaching advocacy skills as it relates to getting health needs met.
Recovery and Wellness Support- providing prevention and early intervention, outreach, assessment, and education aimed to support recovery and ongoing
Facilitate Communication – connecting seniors and other applicable entities such as landlords, utility companies, benefit programs, etc
Application Assistance – guiding and supporting navigating available
Financial - budget assessments and emergency assistance to promote long term stability.
Health and Safety – support and guidance with accessing healthcare, safety needs, and services.
Housing – assistance and support with maintaining, locating, or securing affordable housing.
Transportation – support and assistance with acquiring transportation, as
Nutrition Assistance - assessment of nutritional needs and connection to nutritious food sources such as government commodities, emergency food, food stamps, Silver Key Connections Café meals, and Silver Key Meals on Wheels
Veterans Assistance – support navigating veteran specific challenges or barriers
For candidates who meet qualifications, this position may be evaluated for the opportunity to achieve standing as a peer support specialist.
Other duties as assigned
S U P E R V I S O R Y
R E S P O N S I B I L I T I E S None
V O L U N T E E R
E N G A G E M E N T
R E S P O N S I B I L I T I E S Silver Key is a volunteer centric organization. You may be regularly interacting and engaging with volunteers, so it is your responsibility to show appreciation for their efforts and occasionally provide guidance.
D R I V I N G
D U T I E S Will occasionally be required to drive on behalf of Silver Key Senior Services. Must maintain a current, valid Colorado Driver's License. Must maintain the state issued minimum automotive liability insurance coverage. Must observe and obey all federal, state, and local traffic laws. Responsible for the proper function and maintenance of any Silver Key vehicles used in performing assigned duties
E M P L O Y M E N T S T A N D A R D S Silver Key Senior Services is a drug-free organization. Employment is contingent upon successful completion of a drug screen and background checks. Business-specific knowledge: Knowledge of Silver Key Senior Services mission statement, policies/procedures, business-specific software, and safety regulations. This position does require a background check by Colorado Adult Protective Services (CAPS).
D I V E R S I T Y , E Q U I T Y , A N D
I N C L U S I O N Silver Key is dedicated to fostering a diverse, equitable, and inclusive environment where every team member and client is valued, respected, and supported. We believe that embracing diverse perspectives enhances our quality of care and strengthens our impact in the Pikes Peak community. Every role at Silver Key contributes to inclusive practices, ensuring equitable services and accessibility for all seniors, regardless of background, identity, or ability.
R E Q U I R E D E D U C A T I O N a n d / o r E X P E R I E N C E
High School Diploma or equivalent
This position requires personal experience with Mental Health Services, Behavioral Health Services, and/or recovery from Drug or Alcohol This qualification will give the Resource Navigator the ability to navigate through these services as an experienced mentor for clients to provide holistic healing, to foster growth, and to support and maintain independence for Senior's seeking these wrap-around services.
Knowledge of the Resilience building process and the ability to facilitate recovery using established standardized mental health
Knowledge and skill to teach and engage in basic problem-solving strategies to support individual clients in self-directed recovery.
Knowledge of the signs and symptoms of mental illness (i.e. auditory and visual hallucinations, aggressive talk and behavior, thoughts of self-harm or harm towards others, isolation) and the ability to assist the client to address symptoms using strategies such as positive self-talk.
Knowledge in utilizing community resources necessary for independent living and ability to teach those skills to other individuals with severe mental illness and the Resource Navigator may accompany clients to community resources to assist them in accessing these resources.
Knowledge of how to establish and sustain self-help (mutual support) and educational groups by soliciting input from mental health consumers on their strengths and interests.
Frequent local travel may be necessary. Driving and/or transportation is required for logistical coordination of medical appointments, job sites, outreach events, social activities and ensuring client access to other community resources.
Advanced education and/or experience may be substituted for the education and experience indicated above.
D E S I R A B L E , P R E F E R R E D , O R
S P E C I A L Q U A L I F I C A T I O N S
Bachelor's Degree
Knowledge of Medicaid Systems
General knowledge of Federal and State Resources
Peer Support Specialist Certification
T E C H N O L O G Y
P R O F I C I E N C Y This position requires good proficiency in the use of computer software and applications, office equipment, and professional telephone use. The ability to adequately type quickly with few to no errors is also very important. This position will often require multi-tasking in the use of computer, phone, and office equipment while
interacting with clients. Candidates for this position may be required to take and pass technology proficiency assessments prior to employment.
L A N G U A G E
S K I L L S Demonstrated strong verbal and written communication skills, analytical skills, statistical and mathematical abilities, and interpersonal skills. Ability to read and interpret documents such as safety rules, operating maintenance instructions and procedure manuals. Ability to write complex reports and distill information for many audiences. Proficiency in non-English languages is highly valued.
M A T H E M A T I C A L
S K I L L S Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
R E A S O N I N G
A B I L I T Y Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
C E R T I F I C A T E S , L I C E N S E S , R E G I S T R A T I O N S
Must possess and maintain a Colorado Driver's License
P H Y S I C A L
D E M A N D S
This position requires standing, walking and sitting for periods of time. Utilization of hands and fingers to operate office computer keyboard and equipment required. Must be able to reach with hands and arms, talk, hear, and stoop, kneel or crouch if needed. Must be able to lift up to
25
pounds as needed.
V I S I O N
R E Q U I R E M E N T S
Position requires close, distance and peripheral vision.
W O R K
E N V I R O N M E N T (may add to this if needed)
Moderate noise within business office atmosphere with computers, printers, and light traffic.
A C K N O W L E D G E M E N T
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
MINIMUM JOB REQUIREMENT • Must pass drug test and background check prior to hire and periodically during employment as determined by organization standards as well as State and Federal contracting requirements
Resource Navigator
FLSA Status:
Full Time, Non-Exempt, Regular
Work Schedule:
40 hours per week (normally)
Department:
Senior Health and Wellness Services
Reports to:
Health and Wellness Supervisor
G E N E R A L
P U R P O S E
O F
J O B The Resource Navigator is an active member of the Senior Health and Wellness Team and provides support services to clients with behavioral health needs. Under supervision of the Health and Wellness Lead, the Resource Navigator will function as a role model; exhibiting competency in supporting the needs of older adults and use of coping skills; serve as a consumer advocate, providing consumer information and peer support for clients at Silver Key.
E S S E N T I A L
D U T I E S
A N D
R E S P O N S I B I L I T I E S The Resource Navigator performs a wide range of tasks to assist clients in regaining independence within the community and mastery over their own recovery process.
Using a formal goal setting process, the Resource Navigator will provide support and services which may include but are not limited to:
Mentoring and Education – providing education on the use of internal and external services to support
Phone Support - Handle all inbound calls, directing them to relevant departments or providing information and referrals as
Advocacy – modeling and teaching advocacy skills as it relates to getting health needs met.
Recovery and Wellness Support- providing prevention and early intervention, outreach, assessment, and education aimed to support recovery and ongoing
Facilitate Communication – connecting seniors and other applicable entities such as landlords, utility companies, benefit programs, etc
Application Assistance – guiding and supporting navigating available
Financial - budget assessments and emergency assistance to promote long term stability.
Health and Safety – support and guidance with accessing healthcare, safety needs, and services.
Housing – assistance and support with maintaining, locating, or securing affordable housing.
Transportation – support and assistance with acquiring transportation, as
Nutrition Assistance - assessment of nutritional needs and connection to nutritious food sources such as government commodities, emergency food, food stamps, Silver Key Connections Café meals, and Silver Key Meals on Wheels
Veterans Assistance – support navigating veteran specific challenges or barriers
For candidates who meet qualifications, this position may be evaluated for the opportunity to achieve standing as a peer support specialist.
Other duties as assigned
S U P E R V I S O R Y
R E S P O N S I B I L I T I E S None
V O L U N T E E R
E N G A G E M E N T
R E S P O N S I B I L I T I E S Silver Key is a volunteer centric organization. You may be regularly interacting and engaging with volunteers, so it is your responsibility to show appreciation for their efforts and occasionally provide guidance.
D R I V I N G
D U T I E S Will occasionally be required to drive on behalf of Silver Key Senior Services. Must maintain a current, valid Colorado Driver's License. Must maintain the state issued minimum automotive liability insurance coverage. Must observe and obey all federal, state, and local traffic laws. Responsible for the proper function and maintenance of any Silver Key vehicles used in performing assigned duties
E M P L O Y M E N T S T A N D A R D S Silver Key Senior Services is a drug-free organization. Employment is contingent upon successful completion of a drug screen and background checks. Business-specific knowledge: Knowledge of Silver Key Senior Services mission statement, policies/procedures, business-specific software, and safety regulations. This position does require a background check by Colorado Adult Protective Services (CAPS).
D I V E R S I T Y , E Q U I T Y , A N D
I N C L U S I O N Silver Key is dedicated to fostering a diverse, equitable, and inclusive environment where every team member and client is valued, respected, and supported. We believe that embracing diverse perspectives enhances our quality of care and strengthens our impact in the Pikes Peak community. Every role at Silver Key contributes to inclusive practices, ensuring equitable services and accessibility for all seniors, regardless of background, identity, or ability.
R E Q U I R E D E D U C A T I O N a n d / o r E X P E R I E N C E
High School Diploma or equivalent
This position requires personal experience with Mental Health Services, Behavioral Health Services, and/or recovery from Drug or Alcohol This qualification will give the Resource Navigator the ability to navigate through these services as an experienced mentor for clients to provide holistic healing, to foster growth, and to support and maintain independence for Senior's seeking these wrap-around services.
Knowledge of the Resilience building process and the ability to facilitate recovery using established standardized mental health
Knowledge and skill to teach and engage in basic problem-solving strategies to support individual clients in self-directed recovery.
Knowledge of the signs and symptoms of mental illness (i.e. auditory and visual hallucinations, aggressive talk and behavior, thoughts of self-harm or harm towards others, isolation) and the ability to assist the client to address symptoms using strategies such as positive self-talk.
Knowledge in utilizing community resources necessary for independent living and ability to teach those skills to other individuals with severe mental illness and the Resource Navigator may accompany clients to community resources to assist them in accessing these resources.
Knowledge of how to establish and sustain self-help (mutual support) and educational groups by soliciting input from mental health consumers on their strengths and interests.
Frequent local travel may be necessary. Driving and/or transportation is required for logistical coordination of medical appointments, job sites, outreach events, social activities and ensuring client access to other community resources.
Advanced education and/or experience may be substituted for the education and experience indicated above.
D E S I R A B L E , P R E F E R R E D , O R
S P E C I A L Q U A L I F I C A T I O N S
Bachelor's Degree
Knowledge of Medicaid Systems
General knowledge of Federal and State Resources
Peer Support Specialist Certification
T E C H N O L O G Y
P R O F I C I E N C Y This position requires good proficiency in the use of computer software and applications, office equipment, and professional telephone use. The ability to adequately type quickly with few to no errors is also very important. This position will often require multi-tasking in the use of computer, phone, and office equipment while
interacting with clients. Candidates for this position may be required to take and pass technology proficiency assessments prior to employment.
L A N G U A G E
S K I L L S Demonstrated strong verbal and written communication skills, analytical skills, statistical and mathematical abilities, and interpersonal skills. Ability to read and interpret documents such as safety rules, operating maintenance instructions and procedure manuals. Ability to write complex reports and distill information for many audiences. Proficiency in non-English languages is highly valued.
M A T H E M A T I C A L
S K I L L S Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
R E A S O N I N G
A B I L I T Y Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
C E R T I F I C A T E S , L I C E N S E S , R E G I S T R A T I O N S
Must possess and maintain a Colorado Driver's License
P H Y S I C A L
D E M A N D S
This position requires standing, walking and sitting for periods of time. Utilization of hands and fingers to operate office computer keyboard and equipment required. Must be able to reach with hands and arms, talk, hear, and stoop, kneel or crouch if needed. Must be able to lift up to
25
pounds as needed.
V I S I O N
R E Q U I R E M E N T S
Position requires close, distance and peripheral vision.
W O R K
E N V I R O N M E N T (may add to this if needed)
Moderate noise within business office atmosphere with computers, printers, and light traffic.
A C K N O W L E D G E M E N T
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
MINIMUM JOB REQUIREMENT • Must pass drug test and background check prior to hire and periodically during employment as determined by organization standards as well as State and Federal contracting requirements