OTP (Bristol, VA) Patient Care Coordinator

Patient Care Coordinator Cedar Recovery, LLC is an ASAM Level I outpatient treatment facility that employs an array of evidenced-based treatment modalities to provide an integrated model of care of medical, counseling, and therapeutic interventions to treat every patient’s individual needs and promote long-term sustainable recovery from substance use disorder. While Cedar Recovery provides care for all substance use disorders, it has a primary focus on treating opioid use disorder with medications such as Buprenorphine and/or Naltrexone (MAT). The responsibilities for this position include the management of patient administrative functions, including, but not limited to the following: Greeting patients, assisting patients with check-in, answering phones, performing new patient intakes and scheduling new patient appointments Executing and overseeing coordination of care documents on behalf of patients Sending and tracking Prior Authorizations including maintaining tracking spreadsheet Maintaining proficient computer manageability for scheduling, changing, and canceling appointments Acts as support for the Program Director and Medical Assistant Reports to the Office Coordinator COMPETENCIES REQUIRED

Effective Knowledge

The ability to navigate and effectively use Microsoft Office, Google Drive, and our Electronic Medical Records system. Accountability and Self-Management

Accepts personal accountability for work responsibilities Works independently without day-to-day guidance from the supervisor The ability to manage multiple projects that meet the standards of Cedar Recovery. Teamwork and Leadership

The ability to collaborate and work with colleagues to achieve the Cedar Recovery mission of solving the opioid epidemic. Communication

Successfully communicate with employees at all levels of the organization on a regular basis – including via face to face, email and other technologies utilized by Cedar Recovery. Respectfully communicate with patients, teammates, vendors, suppliers, and pharmacy representatives. Foster open dialogue and actively listen to others in order to build and maintain effective and respectful working relationships throughout Cedar Recovery. Innovation & Problem Solving

Recommends, enhances, and/or implements quality improvement processes that have an impact on the mission of Cedar Recovery. Applies Creative thinking to develop new solutions. Job Type: Full-time Monday-Friday (6 a.m. – 2 p.m.) Salary: From $20.50-22.50 per hour Benefits: Dental insurance Health insurance Life insurance Paid time off Vision insurance 401K Education: High school or equivalent (Preferred) Experience: Customer service: 1 year (Preferred) Medical terminology: 1 year (Preferred) Computer skills: Microsoft office 1 year (Required) 2-5 years (Preferred) Microsoft Teams (Preferred)