ZipRecruiter
Loan Origination Specialist, Customer Service
ZipRecruiter, Cincinnati, Ohio, United States, 45208
Job DescriptionJob DescriptionDescription:
LendKey Technologies, Inc. is a pioneer in digital network lending, dedicated to simplifying the lending process for both financial institutions and borrowers. With more than 15 years of experience, LendKey has facilitated more than $7 billion in loans through hundreds of credit unions and community banks nationwide. Our mission is to empower local lenders with innovative, reliable technology that upholds community values while enabling access to markets.
From delivering up-to-date information on loan applications to educating potential borrowers about our products, Loan Specialists play a crucial role in helping our customers. This is a
contact center/call center role , meaning you will primarily interact with customers by phone and chat to provide timely and accurate assistance. Loan Specialists will guide borrowers through the full life cycle of the loan—from application to repayment—while delivering a professional, friendly, and supportive customer experience.
This role is versatile, often switching between handling inbound and outbound calls, assisting with document verification, and supporting special projects. Loan Specialists are key to company growth and success by ensuring each customer receives a high-quality, personalized experience.
Compensation:
Starting at $18.25/hour
An additional $1 per hour when working closing shifts
Monthly bonus up to $800
Location:
Hybrid work week
Monday – Thursday in Blue Ash office
Friday option to work from home
What you’ll be doing:
Handling client inquiries and problems throughout the loan application process
Having in-depth knowledge of loan products and systems
Managing numerous individual customer accounts
Maintaining confidentiality and security of borrower information
Working with internal departments to solve issues
Tracking, documenting, and reporting continuous client issues, lending habits and system problems
Providing trustworthy, supportive, and individualized customer care
Assisting with document verification and other projects as needed
Requirements:
What we’re looking for:
Driven team members seeking a rewarding work environment
Excellent communication and written skills
Proven customer service skills (financial experience is not required, but a definite advantage)
Team-oriented and functions well in a fast-paced environment
Strong problem-solving skills
Adaptability and ability to multitask
Courteous and positive attitude
Perform well under pressure
Minimum education requirement: high school diploma or GED
Culture fit:
Strong desire to work for a mission-based organization that emphasizes the importance of providing exceptional customer service and aligned with our core values:
Truthful
at all times;
Helpful
to teammates, clients, and customers;
Present
, committed & engaged to their teams and work;
Driven
to be courageous to make an impact; and
Diligent
& conscientious in executing every element of work.
What We Do
LendKey offers a comprehensive digital platform for private student loans, student loan refinancing, and home improvement loans, allowing community-based financial institutions to expand their portfolios and serve more borrowers without increasing infrastructure. Through our ALIRO platform, lenders can efficiently participate in, buy, and sell loans, streamlining portfolio diversification and capital deployment.
For financial institutions, LendKey provides turnkey solutions that include:
End-to-end loan origination and servicing expertise
Seamless access to a network of lending partners
Advanced risk mitigation and compliance support
Opportunities to efficiently deploy capital and diversify portfolios
For borrowers, LendKey delivers:
Access to affordable, competitive student loan products from trusted local lenders
A simple, transparent digital application and servicing experience
The benefits of community-focused lending with the convenience of modern technology
LendKey’s network lending model empowers both lenders and borrowers, bridging the gap between local values and reach.
LendKey is an equal opportunity employer and values at our company. We do not discriminate on the basis of race, , , , , , , marital status, veteran status, status, or any other basis prohibited by applicable state or federal law. LendKey offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process due to a , please let us know at HR@lendkey.com. Visit Lendkey.com for more information.
LendKey Technologies, Inc. is a pioneer in digital network lending, dedicated to simplifying the lending process for both financial institutions and borrowers. With more than 15 years of experience, LendKey has facilitated more than $7 billion in loans through hundreds of credit unions and community banks nationwide. Our mission is to empower local lenders with innovative, reliable technology that upholds community values while enabling access to markets.
From delivering up-to-date information on loan applications to educating potential borrowers about our products, Loan Specialists play a crucial role in helping our customers. This is a
contact center/call center role , meaning you will primarily interact with customers by phone and chat to provide timely and accurate assistance. Loan Specialists will guide borrowers through the full life cycle of the loan—from application to repayment—while delivering a professional, friendly, and supportive customer experience.
This role is versatile, often switching between handling inbound and outbound calls, assisting with document verification, and supporting special projects. Loan Specialists are key to company growth and success by ensuring each customer receives a high-quality, personalized experience.
Compensation:
Starting at $18.25/hour
An additional $1 per hour when working closing shifts
Monthly bonus up to $800
Location:
Hybrid work week
Monday – Thursday in Blue Ash office
Friday option to work from home
What you’ll be doing:
Handling client inquiries and problems throughout the loan application process
Having in-depth knowledge of loan products and systems
Managing numerous individual customer accounts
Maintaining confidentiality and security of borrower information
Working with internal departments to solve issues
Tracking, documenting, and reporting continuous client issues, lending habits and system problems
Providing trustworthy, supportive, and individualized customer care
Assisting with document verification and other projects as needed
Requirements:
What we’re looking for:
Driven team members seeking a rewarding work environment
Excellent communication and written skills
Proven customer service skills (financial experience is not required, but a definite advantage)
Team-oriented and functions well in a fast-paced environment
Strong problem-solving skills
Adaptability and ability to multitask
Courteous and positive attitude
Perform well under pressure
Minimum education requirement: high school diploma or GED
Culture fit:
Strong desire to work for a mission-based organization that emphasizes the importance of providing exceptional customer service and aligned with our core values:
Truthful
at all times;
Helpful
to teammates, clients, and customers;
Present
, committed & engaged to their teams and work;
Driven
to be courageous to make an impact; and
Diligent
& conscientious in executing every element of work.
What We Do
LendKey offers a comprehensive digital platform for private student loans, student loan refinancing, and home improvement loans, allowing community-based financial institutions to expand their portfolios and serve more borrowers without increasing infrastructure. Through our ALIRO platform, lenders can efficiently participate in, buy, and sell loans, streamlining portfolio diversification and capital deployment.
For financial institutions, LendKey provides turnkey solutions that include:
End-to-end loan origination and servicing expertise
Seamless access to a network of lending partners
Advanced risk mitigation and compliance support
Opportunities to efficiently deploy capital and diversify portfolios
For borrowers, LendKey delivers:
Access to affordable, competitive student loan products from trusted local lenders
A simple, transparent digital application and servicing experience
The benefits of community-focused lending with the convenience of modern technology
LendKey’s network lending model empowers both lenders and borrowers, bridging the gap between local values and reach.
LendKey is an equal opportunity employer and values at our company. We do not discriminate on the basis of race, , , , , , , marital status, veteran status, status, or any other basis prohibited by applicable state or federal law. LendKey offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process due to a , please let us know at HR@lendkey.com. Visit Lendkey.com for more information.