Foundation Partners Group is hiring: Lead Administrative Assistant in Denver

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This job posting provides the base pay range and details for the Lead Administrative Assistant position at Romero Family Funeral Home in Denver, CO. The description includes responsibilities, qualifications, and benefits related to the role.

Overview

Lead Administrative Assistants are responsible for various activities, including answering phones, bookkeeping, oral and written communication, data entry, scheduling, secretarial services, and more.

Responsibilities

• Partner with home office accountant and department leaders (finance, human resources, IT) by maintaining regular ongoing two-way communication
• Order, track, deliver, and maintain location of product and documents
• Assist administrative assistants, location leaders, and funeral directors to ensure all open tasks are completed promptly
• Monitor accounts to ensure all monies owed are received; manage collections, refunds, delinquencies, and write-offs with approvals
• Ensure funeral service delivery items (cremation permitting, death certificate filing, forwarding of trust delivery documentation, case file maintenance) are carried out professionally and promptly
• Manage accounts receivable processes, including posting accuracy and resolving unapplied cash issues
• Update funeral home website with service information as it becomes available
• Work with accounting on accounts payable, vendor setup, file maintenance, insurance documents, accurate coding, and discrepancy resolution
• Identify process improvement opportunities to increase efficiency and reduce administrative footprint
• Complete monthly and quarterly administrative processes (inventory, month/quarter-end reconciliations)
• Lead weekly update meetings with administrative assistants and location leaders
• Produce family-facing materials (video tributes, memorial books, service folders/programs, obituaries) in required formats
• Proof published materials for accuracy and quality control
• Handle month-end, quarter-end, and year-end close tasks
• Maintain office equipment and supplies; keep work areas presentable
• Learn and operate new office technologies as implemented
• Ensure compliance training (OSHA, FTC, harassment prevention) and learning assignments are completed
• Lead administrative assistants to ensure tasks are completed accurately and timely
• Support coordination of and participation in staff meetings
• Maintain café readiness and assist with cleanliness and stocking of supplies
• Oversee staffing needs, onboarding and training of new hires, scheduling, coaching, and development
• Ensure proper paperwork (death certificates, obituaries, permits) is completed timely and in accordance with laws and regulations

Requirement & Qualifications

• High school diploma or the equivalent
• Degree in business is preferred
• Minimum three to five years of office and customer service experience in the funeral industry is preferred
• Minimum one year of leadership experience is preferred
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
• Empathy, emotional intelligence, and Servant Leadership mindset
• Demonstrated knowledge and experience in the funeral service are preferred
• High attention to detail and accuracy with excellent follow-up skills
• Strong communication skills, compassion, and integrity
• Ability to lead and support customer interaction experience
• Ability to work cohesively with supervisor and build relationships with peers and direct reports
• Ability to collect funds from past due accounts

Team Member Benefits Include

• Entry-level and experienced professionals; complete career paths for various life stages
• ShareLife technology for life celebrations
• Competitive salaries and performance incentives
• Team member referral program
• Medical, dental, prescription, and vision insurance
• Vacation, sick, and holiday pay
• 401k with company match
• Company-paid life insurance, long-term disability, and short-term disability

Seniorit y level

• Mid-Senior level

Employment type

• Full-time

Job function

• Administrative
• Industries: Individual and Family Services

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