Zevra Therapeutics is hiring: Global IT Support in Boston

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About Zevra Therapeutics, Inc.

We are a rare disease therapeutics company leading with science to make life-changing therapeutics available to patients with significant unmet needs. We involve key thought leaders, physicians, patients, care partners, and advocacy groups in all of our clinical and regulatory development strategies. With a keen understanding that drug development often requires creative solutions, we have the insight and expertise to forge new pathways to success that others have missed. By following the data without bias, our transparent narratives and common-sense perspective have successfully overcome complex development challenges to make much-needed therapies available to patients. We push boundaries beyond what is thought to be possible and advance new therapies that have the potential to bring meaningful improvement to patients’ lives.

The Role

The Global IT Supporter will be responsible for ensuring and managing IT Support for all Zevra employees, consultants and contractors. The Global IT Supporter works closely with the rest of the IT team to ensure a high level of support for all staff, managing incidents, service requests and keeping track of IT equipment. Zevra Therapeutics employees work from several offices in the USA and in Denmark, as well as staff working remotely. The Global IT Supporter will support all staff globally and provide white-glove IT support to the company’s executives, including in-office, remote or at-home assistance for executive management. This role also covers hardware purchase, installation/setup and delivery (laptops, printers, peripherals) and ensures workstations are prepared for in-office staff. IT equipment is inventoried and tracked in coordination with Finance. The Global IT Supporter contributes to IT strategy with a focus on IT Support and Service-related initiatives and executes those initiatives according to the IT Roadmap in coordination with the IT Director and team. Because Zevra IT collaborates globally, the Global IT Supporter shares responsibilities with the broader IT team and may stand in during vacation or sickness. Domestic and international travel should be expected. Prior substantial experience in IT Service and Support and solid familiarity with inventory and asset management are required; pharmaceutical or biotech experience is a plus. Zevra primarily uses Microsoft technology, so experience with M365, Azure, Entra, Intune and Copilot is expected. Previous experience administering SharePoint and Teams is an advantage.

What You'll Do – Responsibilities

• Support all staff globally, including consultants and contractors in IT Support related matters, managing incidents and service requests.
• Provide VIP IT Support and service for company executive management.
• Perform purchasing, inventory and asset management to track IT equipment.
• Install and set up office workstations and IT equipment such as laptops, printers and peripherals.
• Collaborate with the IT team to deliver prioritized tasks and projects.

Qualifications

• IT technical degree, engineering or similar education with a focus on IT.
• Minimum 5 years of IT experience in services, operations, support, management, project management, architecture or similar.
• Minimum 3 years of direct IT Support experience.
• Experience working in an international company.
• Experience in the pharmaceutical or biotech industry is a plus.
• Experience working with outsourced IT partnerships and services.

Equal Employment Opportunity Statement

Zevra is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Notice to External Recruiters

Zevra does not accept unsolicited resumes from agencies or search firms. Recruiters are requested not to contact employees or hiring managers. All candidate submissions must be coordinated through our Human Resources team and require a prior written agreement. Any resumes sent without such an agreement will not create any implied obligation.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology