Confie is hiring: IT Integration Support in Farmers Branch

Benefits

• Generous PTO plans, sick pay and health benefits
• Annual bonus based on employment standing*
• Work from home and hybrid model employment
• Corporate Social Responsibility Program
• Diversity, Equity and Inclusion Initiatives
• Confie Hub and Discount Programs (Gym Membership)

Purpose

• Responsible for system monitoring, maintenance, and support of all networked software and operating systems. Will provide end-user support and troubleshooting of applications and software
• Serve as point of contact within the IT Operations to provide technical support to end-users
• Help users on a day-to-day basis with IT-related issues
• Computer repair and troubleshooting
• Troubleshoot software and network issues
• Troubleshoot basic Active Directory/Window Domain issues
• Perform proactive maintenance in PCs and Printers
• Configure and install PCs, printers, and scanners
• Perform first-level problem determination and resolution
• Escalate unresolved issues to appropriate team members
• Monitor and follow up on outstanding issues and update users on the current status
• Assist with special projects as needed
• Consistently meet or exceed requirements/performance criteria

Qualifications and Education Requirements

• Field Technician experience
• Ability to travel up to 50%
• Cisco and Networking experience
• Basic Microsoft Windows/Microsoft 0365 environment
• Experience with Asset Management and ITSM Platforms
• Excellent attitude and interpersonal skills
• Communicate effectively and professionally with all levels of personnel
• Detail and customer service-oriented
• Problem-solving skills to resolve issues
• Must be willing to work outside normal business hours as needed
• Must have strong Microsoft Windows 10 hands-on experience

Preferred Skills

• Citrix/iGEL experience

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.