GTT, LLC
Customer Service Representative Job at GTT, LLC in Framingham
GTT, LLC, Framingham, MA, US, 01701
Job Description
Job Description
Company Description
Primary Job Title:
Customer Service Representative
Alternate/Related Job Titles:
Customer Support Specialist
Social Media Customer Service Agent
Customer Care Associate
Digital Service Representative
Call Center Support Agent
Location:
Remote — MA
Onsite Flexibility:
Fully Remote
Contract Details:
- Position Type: Contract to Hire
- Contract Duration: 3 months (potential to extend or convert)
- Start: 10/13/2025
- End: 01/16/2025
- Pay Rate: $22/hour
- Shift/Hours: Monday–Friday, 10:00 AM – 6:00 PM
Job Summary:
As a Customer Service Representative, you will engage with customers across multiple channels including phone, email, chat, and social media to resolve inquiries, enhance satisfaction, and promote a positive brand image. You’ll help moderate content, manage customer complaints, and escalate complex issues when needed, all while documenting interactions with precision in the tracking system.
As a Customer Service Representative, you will engage with customers across multiple channels including phone, email, chat, and social media to resolve inquiries, enhance satisfaction, and promote a positive brand image. You’ll help moderate content, manage customer complaints, and escalate complex issues when needed, all while documenting interactions with precision in the tracking system.
Key Responsibilities:
- Respond promptly and accurately to customer communication via email, chat, phone, and social media.
- Resolve customer concerns using strong problem-solving and negotiation skills.
- Interact with Store and District Managers to address issues and escalate critical matters.
- Maintain detailed and accurate documentation in the customer tracking system.
- Monitor and moderate comments on platforms like Facebook, Twitter, Instagram, and TikTok.
- Uphold social media moderation guidelines and brand policies.
- Execute high-volume multitasking in a fast-paced service environment.
- Represent the company positively and support customer satisfaction goals.
Required Experience:
- Minimum of 1–2 years in a customer service environment.
- Familiarity with high-volume service channels and remote workflows.
Nice-to-Have Experience:
- Social media moderation experience.
- Exposure to retail or ecommerce customer service.
- Ability to complete projects and generate Excel-based reports.
Required Skills:
- Excellent verbal and written communication skills
- Strong conflict management and analytical thinking
- Ability to multi-task and manage time effectively
- High-speed internet and a quiet remote workspace
- Proficient typing and email handling
Preferred Skills:
- Microsoft Word and Excel proficiency
- Familiarity with social media platforms
- Ability to separate emotion and respond objectively
- Comfortable in video chats and virtual meetings
- Works well in team settings
Additional Skills:
- Customer tracking system usage
- Organizational and prioritization skills
- PC knowledge including email platforms
- Flexibility in handling diverse communication types
Benefits:
- Medical, Vision, and Dental Insurance Plans
- 401k Retirement Fund
About the Client:
Off-Price Apparel and Home Retailer
A Fortune 500 company and the leading off-price apparel and home fashion retailer in the U.S. and worldwide. With over 4,500 stores in nine countries and four e-commerce sites, our client offers various products at unbeatable prices. The company is committed to creating an inclusive workplace and being a responsible corporate citizen.
About GTT:
GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation’s largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!
Job Number: 25-25968 #gttic #gttjobs
Global Technical Talent is a subsidiary of Chenega Corporation (www.Chenega.com) with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.
We are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.
There is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: https://bit.ly/gttcareers
Awards
SIA’s Fastest Growing Staffing Firm: 2023 and 2015
SIA’s Best Staffing Firm to Work for: 2019 -2023
Inc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015
Randstad Preferred Supplier: 2020 - 2023
TechServe Alliance Excellence Award. 2019
NH Business Magazines Fast 5 fastest growing companies
Ernst & Young Entrepreneur of the Year Finalist: 2015
We are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.
There is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: https://bit.ly/gttcareers
Awards
SIA’s Fastest Growing Staffing Firm: 2023 and 2015
SIA’s Best Staffing Firm to Work for: 2019 -2023
Inc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015
Randstad Preferred Supplier: 2020 - 2023
TechServe Alliance Excellence Award. 2019
NH Business Magazines Fast 5 fastest growing companies
Ernst & Young Entrepreneur of the Year Finalist: 2015
Company Description
Global Technical Talent is a subsidiary of Chenega Corporation (www.Chenega.com) with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.\r\n\r\nWe are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.\r\n \r\nThere is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: https://bit.ly/gttcareers \r\n \r\nAwards\r\n\r\nSIA’s Fastest Growing Staffing Firm: 2023 and 2015\r\nSIA’s Best Staffing Firm to Work for: 2019 -2023\r\nInc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015\r\nRandstad Preferred Supplier: 2020 - 2023\r\nTechServe Alliance Excellence Award. 2019\r\nNH Business Magazines Fast 5 fastest growing companies\r\nErnst & Young Entrepreneur of the Year Finalist: 2015