Thompson Tractor
Field Technician -- Rental Store
The Field Service Technician is responsible for performing maintenance, repairs, and diagnostics on earthmoving heavy equipment, including bulldozers, excavators, loaders, graders, and other machinery used in construction, mining, and related industries. A strong focus on safety is paramount. The successful candidate will adhere to all safety guidelines and protocols as set forth by Thompson Tractor. This role requires a strong mechanical aptitude, technical expertise, and the ability to work independently in demanding field conditions. Extensive on-the-job training, classroom instruction, and e-learning must be successfully completed to remain in the technician training program. The Technician will demonstrate initiative, commitment to teamwork, enthusiasm for customer service, and dedication to finding solutions in an efficient manner. Will advance in classification as attitude, skill level, and job performance allows. Responsibilities include: Conduct routine maintenance, inspections, and repairs on heavy equipment to ensure optimal performance, safety, and reliability Troubleshoot, diagnose, and repair mechanical, hydraulic, and electrical systems; remove and install; disassemble and reassemble Utilize diagnostic tools, manuals, and technical expertise to identify and troubleshoot equipment issues, malfunctions, and failures Diagnose problems accurately and develop effective repair solutions Perform scheduled preventive maintenance tasks, including fluid changes, filter replacements, component inspections, and lubrication to extend equipment lifespan and minimize unexpected breakdowns Conduct comprehensive testing and inspections to ensure equipment meets safety standards and operational requirements. Verify proper functioning of controls, systems, and components Maintain accurate records of equipment maintenance and repair activities including work performed, parts used, and labor hours. Complete service reports, work orders, and other necessary documentation promptly and accurately Follow federal and state regulations regarding DOT/Driving Coordinate with Parts Department to identify, order, and receive required parts and components for equipment repairs. Maintain inventory levels and ensure adequate supply of critical parts Adhere to all safety protocols, regulations, and company policies while working on equipment. Promote and maintain a safe working environment for yourself and others Wear Personal Protective Equipment (PPE) for the specific job sites Maintain and clean service truck for safe operation; take proper care of service truck Be safety minded at all times Respond to field service calls and travel to job sites to perform on-site repairs and maintenance. Effectively communicate with customers, contractors, and other team members to address equipment issues and provide technical support Stay updated on the latest equipment models, technologies, and industry advancements through ongoing training and professional development Skills
Required: Written Communication: Advanced Verbal Communication: Advanced Customer Service: Advanced Mechanical: Advanced Computer: Intermediate Microsoft Office: Some Knowledge Education
Required: High School or Equivalent or better. Preferred: Technical/other training or better. Experience
Required: A minimum of one (1) year work experience involving mechanical repairs or a combination or relevant experience and equivalent technical education is required. Experience using personal computers, and basic typing skills are required. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The Field Service Technician is responsible for performing maintenance, repairs, and diagnostics on earthmoving heavy equipment, including bulldozers, excavators, loaders, graders, and other machinery used in construction, mining, and related industries. A strong focus on safety is paramount. The successful candidate will adhere to all safety guidelines and protocols as set forth by Thompson Tractor. This role requires a strong mechanical aptitude, technical expertise, and the ability to work independently in demanding field conditions. Extensive on-the-job training, classroom instruction, and e-learning must be successfully completed to remain in the technician training program. The Technician will demonstrate initiative, commitment to teamwork, enthusiasm for customer service, and dedication to finding solutions in an efficient manner. Will advance in classification as attitude, skill level, and job performance allows. Responsibilities include: Conduct routine maintenance, inspections, and repairs on heavy equipment to ensure optimal performance, safety, and reliability Troubleshoot, diagnose, and repair mechanical, hydraulic, and electrical systems; remove and install; disassemble and reassemble Utilize diagnostic tools, manuals, and technical expertise to identify and troubleshoot equipment issues, malfunctions, and failures Diagnose problems accurately and develop effective repair solutions Perform scheduled preventive maintenance tasks, including fluid changes, filter replacements, component inspections, and lubrication to extend equipment lifespan and minimize unexpected breakdowns Conduct comprehensive testing and inspections to ensure equipment meets safety standards and operational requirements. Verify proper functioning of controls, systems, and components Maintain accurate records of equipment maintenance and repair activities including work performed, parts used, and labor hours. Complete service reports, work orders, and other necessary documentation promptly and accurately Follow federal and state regulations regarding DOT/Driving Coordinate with Parts Department to identify, order, and receive required parts and components for equipment repairs. Maintain inventory levels and ensure adequate supply of critical parts Adhere to all safety protocols, regulations, and company policies while working on equipment. Promote and maintain a safe working environment for yourself and others Wear Personal Protective Equipment (PPE) for the specific job sites Maintain and clean service truck for safe operation; take proper care of service truck Be safety minded at all times Respond to field service calls and travel to job sites to perform on-site repairs and maintenance. Effectively communicate with customers, contractors, and other team members to address equipment issues and provide technical support Stay updated on the latest equipment models, technologies, and industry advancements through ongoing training and professional development Skills
Required: Written Communication: Advanced Verbal Communication: Advanced Customer Service: Advanced Mechanical: Advanced Computer: Intermediate Microsoft Office: Some Knowledge Education
Required: High School or Equivalent or better. Preferred: Technical/other training or better. Experience
Required: A minimum of one (1) year work experience involving mechanical repairs or a combination or relevant experience and equivalent technical education is required. Experience using personal computers, and basic typing skills are required. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities