STARBUCKS/LEAD BARISTA Job at Kroger Mountain View Foods in Surprise

Overview

Join to apply for the STARBUCKS/LEAD BARISTA role at Kroger Mountain View Foods

We’re seeking a customer-focused Lead Barista to uphold service standards and provide prompt, quality coffee selection, purchase and preparation while demonstrating our core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Increase sales through effective marketing and merchandising of products in the department.
• Assist in supervision and direction of department personnel to ensure quality customer service.
• Delegate job assignments and responsibilities to associates in accordance with duty rosters.
• Order and maintain stock and supplies, monitor conditions and appearance of same throughout the department.
• Monitor code dates and product rotation, remove out-of-code product.
• Hold personnel in the department accountable for their job assignments and responsibilities.
• Write department schedules, coordinating requests and business needs.
• Assist customers in the selection and purchase of specialty coffee beverages and whole bean sales (as applicable).
• Maintain customer service area and equipment in a clean and appealing manner.
• Demonstrate Customer 1st Behavior when taking care of customer needs.
• Prepare a variety of customer beverage orders such as espresso drinks and Coffee of the Day.
• Execute and adhere to all Starbucks programs, policies and promotions (i.e. Customer Voice, Siren’s Eye, etc.).
• Follow store policies and procedures for operational flow at each station.
• Perform cleaning tasks in accordance with cleaning standards and work as a store team player.
• Present professionally and demonstrate clear communication with all customer and partner interactions.
• Perform equipment maintenance in accordance with preventative maintenance checklist.
• Follow cash handling and register policies.
• Follow inventory stocking and recording guidelines.
• Communicate effectively with customers and associates.
• Be prompt, tactful, calm, courteous, and professional in all interactions.
• Adhere to company policies & procedures, particularly dress code, grooming, sanitation, and maintenance of a harassment-free environment.
• Perform any and all duties as assigned.
• Ability to work cooperatively in a high-paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum

• Willing and available to work weekends and holidays as needed
• Effective written and oral communication skills
• Able to calmly, courteously, and tactfully handle stressful situations and make a positive impression on associates and customers
• Must be a trained and certified barista

Desired

• Past work record reflects dependability and integrity
• Prior food handling
• Supervisory skills

About Us

Based in Arizona, Fry’s Food Stores merged with The Kroger Company in 1983. Today, we’re proudly serving Fry's customers in over 120 stores throughout Arizona. As part of the Kroger family of companies, we bring diverse teams together with a shared purpose: To Feed the Human Spirit. We focus on growth and development for our people, with food at the heart of it all.

What You’ll Receive From Us

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. You’ll have access to:

• Healthcare coverage (medical, dental, vision, prescription) through company plans or collective bargaining agreement plans
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service
• Emotional and financial support with free counseling through our Employee Assistance Program and financial tools and coaching
• Associate discounts on purchases
• Up to $21,000 in tuition reimbursement over your career
• Growth opportunities through training programs and diverse career pathways

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Dairy Product Manufacturing

For more information about benefits and eligibility, please visit our Benefits Page.