Health IT Systems Specialist Job at Seneca Health Services in Salamanca

BASIC FUNCTION:

The Health IT Systems Specialist supports clinical and business systems for a healthcare organization. This role focuses on the EHR interoperability, end-user support, basic systems administration, and assisting with IT operations. The position works closely with senior IT staff, vendors, and clinical teams to ensure secure and reliable technology that supports the organization to provide high-quality patient care.

GENERAL RESPONSIBILITIES:

1. Provides technical expertise to programs on data collection, management, analysis, and use, including the use of common software packages such as Microsoft Office package.
2. Provides technical assistance to programs on innovative ways to improve data quality and data use for decision-making.
3. Analyzes computer information systems and identifies areas for improvement.
4. Analyzes, develops, and maintains computer applications, procedures, and other systems that satisfy the needs of user departments.
5. Ensures system use, data input, and retrieval policies and procedures are followed.
6. Maintains up-to-date and accurate records and files.
7. Performs training and instruction for users and departments.
8. Stays updated with the latest technologies and industry trends in the information technology field.
9. Installs and maintains specialized and standard software, including performing setup functions, developing associated file structures, report formats and input forms, ensuring file security, performing data entry to populate associated databases and documenting procedures; works with department staff and vendors to diagnose and solve software and data-related problems.
10. Provides user orientation and training on the software and programs. Assists users and provides training in methods for retrieving deleted or damaged files; schedules and conducts or arranges with outside vendors for the delivery of training sessions; coordinates and facilitates user group meetings; provides one-on-one assistance in learning application basics and resolving user problems.
11. Responds to user inquires and requests. Provides technical assistance on PC systems, related software and standard applications; determines cause of problem; offers temporary solutions if problem cannot be resolved within appropriate timeframe; distributes training manuals and documentation to assist users in resolving problems; coordinates solutions with software vendors and contractors.
12. Installs, sets up or relocates, configures, troubleshoots, and supports PC/server software; installs and configures software upgrades; configures and performs tuning of operating systems to enhance PC performance; diagnoses network to software configuration problems.
13. Monitors computer systems, networks, and applications for performance and resource utilization; diagnoses and resolves application connectivity problems and system hardware conflicts.
14. Manages and coordinates a variety projects, such as a new system installation for a department or Company-wide; conducts needs assessments, and hardware and software research and evaluation.
15. Conducts extensive research on new systems that would benefit the Seneca Nation Health System (SNHS).
16. Serves as a back up to the Clinical Software Application Specialist as well as the Business and Systems Analyst.
17. Support EHR user account setup, role-based access, and password resets.
18. Assist with EHR testing and validation during EHR upgrades or patches.
19. Support EHR configuration, user provisioning, role-based access, template/forms updates, and minor build changes under change control.
20. Coordinate interfaces (e.g., HL7, v2, FHIR, CCD) with labs, HIE, immunization registries, e-prescribing, and PDMP; monitor interface health and escalate issues to upper management.
21. Support quality reporting (e.g., UDS, eCQMs, Promoting Interoperability, PCMH).
22. Help maintain EHR downtime procedures and support clinical teams during outages.
23. Upholds and promotes the value and integrity of the Seneca Nation Health System's mission statement. Will promote SNHS in a positive manner.
24. Provides care through a trauma-informed lens by incorporating key principles of both physical and psychological environment safety, trustworthiness and transparency, collaboration of decision-making during developments, empowerment of co-workers by recognizing and building upon individual strengths, as well as recognizing and respecting the diversity of cultural backgrounds and sensitivity.
25. Attends all mandatory staff meetings, trainings and in-services.
26. Adheres to policies and procedures of the department, Seneca Nation, and Seneca Nation Health System.

KNOWLEDGE, SKILLS, & ABILITIES:

• Working knowledge of EHR/EMR administration and clinical workflows; understanding of HL7/FHIR concepts.
• Ability to translate technical concepts for non-technical users.
• Project management skills.
• Problem solving, analysis skills.
• Time management and organizational skills.
• Excellent oral and written communication skills required.
• Ability to troubleshooting and determine the causes of computer hardware and software problems, device errors and failures, through methods and techniques taught in the field.
• Ability to work independently.
• Ability to translate technical concepts for non-technical users.

QUALIFICATIONS:

• Bachelor's degree in information technology, or related field with experience in healthcare administration required.
• Master's degree in health informatics preferred.
• In lieu of education, 6 years' experience in health care information systems/information technology.
• Experience with SQL and common reporting tools (e.g., SSRS or Power BI), required.
• Two or more years' of verifiable experience in health care information systems/information technology preferred.
• Working knowledge of EHR/EMR administration and clinical workflows; understanding of HL7/FHIR concepts, required.
• Experience with EHR systems (e.g., eClinicalWorks, Epic, Cerner) and HIEs, preferred.
• Experience with: PC hardware, operations, characteristics and configuration settings; general computer network operating systems and architecture; internet and intranet technologies; telephony systems and programming; Microsoft Server 2016+; Active Directory; Office 365 Exchange, Entra ID; MS SQL Server; Cisco and Extreme network Switches; Meraki APs; and Webex, preferred.