Member One FCU
Learning & Development Lead Facilitator - Headquarters West
Member One FCU, Roanoke, Virginia, United States, 24000
Job Description:
This role is based in the Roanoke, Virginia area
PRIMARY FUNCTION:
The Learning & Development (L&D) Lead Facilitator is responsible for designing, delivering, and evaluating impactful learning programs that align with business objectives, regulatory requirements, and professional development needs. The Lead Facilitator will collaborate with business leaders, subject matter experts, and team members to ensure learning initiatives foster a culture of continuous learning, professional growth, and organizational performance. The Learning and Development Lead Facilitator will also function as a back-up and mentor for fellow Learning and Development team members. This position will predominately work in the Western Region.
JOB DUTIES AND RESPONSIBILITIES:
Exemplifies a contagious and positive work ethic, inspires others, and models the behaviors of genuine, caring, and friendly
Collaborator who contributes valuable ideas and feedback and can be counted on to meet commitments
Shows initiative and makes decisions with little or no supervision while maintaining accountability for such actions
Demonstrates a thorough knowledge of and experience with ISD principles and methodology including analysis, design, development, implementation, and evaluation of learning programs
Proactively identifies learning needs through conducted needs assessments
Provides learnings recommendations and performance solutions to address performance gaps
Leverages appropriate resources and tools to design, develop and deliver superior learning solutions
Evaluates the transfer of classroom training to the job (department impact/individual performance impact) of promotions, courses, special projects, curriculums and implements changes and enhancements as needed (Level 3 evaluation)
Ensures the success and effectiveness of training programs through the establishment of metrics, assessments, tracking and reporting
Evaluates training effectiveness using metrics, participant feedback, and business outcomes
Implements changes and enhancements to learning resources as identified by evaluations, clients or received feedback
Creates and maintains key partnerships/relationships across all areas and levels of VACU
Designs, develops, and delivers interactive learning solutions around the following:
New hire orientation
Operations/systems training
All products and services
Lending processes and guidelines
Business Services processes and guidelines
Sales
Refresher or reoccurring training
Corporate project initiatives
Demonstrates advanced proficiency in presentation and facilitation skills
Aims to introduce non-traditional approaches to learning and development, including the latest in digital learning methodologies
Effectively manages multiple projects simultaneously
Manages behavioral issues during training
Performs tasks using the learning management system
Prepares learning management system reports Assists in creating new employee profiles in the training database Schedule participants for classes Uses advanced software applications (i.e., Articulate StoryLine, etc.) to develop eLearning modules
Serves as a lead or back-up for all training
Maintains an
in-depth level
of knowledge in the use of the following PC programs/software:
Microsoft 365
Internet/Intranet
Affinity Edge
Temenos
Workday
Webxtender
Member 360
Plays an integral role in the success of meeting the department goals
Complies with all published enterprise level policies and procedures including, but not limited to, Risk Management policies
Completes all required, ongoing enterprise level training including, but not limited to BSA, OFAC, and Information Security
Reports all Risk Management Policy violations in accordance with policy
Performs general administrative duties
Communicates special learning events and/or external learning opportunities
Setting up and breaking down the training rooms
Schedules training equipment requests
Schedules the various training facilities
Other duties may be required and assigned by the supervisor/manager
Lead Responsibilities : Demonstrates being an exemplary role model
Fosters a learning culture throughout the Learning and Development team by participating in and encouraging knowledge sharing, engagement, and empowerment
Identifies skills and knowledge gaps within Learning & Development team members
Designs and implements a developmental plan for Learning and Development employees with the assistance of the Learning and Development Manager
Provides feedback and assistance to the Learning and Development Manager for VACU's performance management process and monthly one-on-ones
JOB QUALIFICATIONS: Knowledge: In-depth understanding of techniques and philosophies of adult learning
Comprehensive knowledge of financial institution functions, philosophy, products, services, and delivery channels
Required in-depth knowledge of branches, contact center, support services, and resolution operations, policies, and procedures
Preferred in-depth knowledge of lending operations, policies, procedures, and supplemental lending products and services
Preferred in-depth knowledge of VACU's sales philosophy and practices
Skills: Strong PC skills to include proficiency in Microsoft 365
Excellent communication, both written, oral, and presentation skills
Experience with the design and delivery of training materials and/or courses covering a wide array of sales, operational and employee development topics
Strong analytical skills with the ability to interpret learning data and business impact
Self-motivated with strong organizational and time management skills
Works independently and interdependently
Works effectively with all levels of employees and exercises good business judgment
Demonstrates effective leadership within team and organization
Ability to serve as a mentor to others
Abilities: Demonstrates a high level of creativity, innovation, and drive for improvement
Demonstrates proficiency in conducting training courses covering a wide array of operational and employee development topics
Demonstrates adaptability and strong critical thinking skills
Exhibits self-motivation and being a collaborator
Builds strong working relationships, internal and external
Travel between the East and West regions and all branches as needed
Minimum Education and Experience: Prefer a four-year college degree in Adult Education, Human Services, Human Resources or Business. Must have at least five years experiencewith formal classroomtraining. Previous experience with financial institution operations is required. PHYSICAL REQUIREMENTS: This job requires sitting and standing for long periods of time. This job also requires infrequent lifting or carrying objects up to 10 pounds. #J-18808-Ljbffr
Collaborator who contributes valuable ideas and feedback and can be counted on to meet commitments
Shows initiative and makes decisions with little or no supervision while maintaining accountability for such actions
Demonstrates a thorough knowledge of and experience with ISD principles and methodology including analysis, design, development, implementation, and evaluation of learning programs
Proactively identifies learning needs through conducted needs assessments
Provides learnings recommendations and performance solutions to address performance gaps
Leverages appropriate resources and tools to design, develop and deliver superior learning solutions
Evaluates the transfer of classroom training to the job (department impact/individual performance impact) of promotions, courses, special projects, curriculums and implements changes and enhancements as needed (Level 3 evaluation)
Ensures the success and effectiveness of training programs through the establishment of metrics, assessments, tracking and reporting
Evaluates training effectiveness using metrics, participant feedback, and business outcomes
Implements changes and enhancements to learning resources as identified by evaluations, clients or received feedback
Creates and maintains key partnerships/relationships across all areas and levels of VACU
Designs, develops, and delivers interactive learning solutions around the following:
New hire orientation
Operations/systems training
All products and services
Lending processes and guidelines
Business Services processes and guidelines
Sales
Refresher or reoccurring training
Corporate project initiatives
Demonstrates advanced proficiency in presentation and facilitation skills
Aims to introduce non-traditional approaches to learning and development, including the latest in digital learning methodologies
Effectively manages multiple projects simultaneously
Manages behavioral issues during training
Performs tasks using the learning management system
Prepares learning management system reports Assists in creating new employee profiles in the training database Schedule participants for classes Uses advanced software applications (i.e., Articulate StoryLine, etc.) to develop eLearning modules
Serves as a lead or back-up for all training
Maintains an
in-depth level
of knowledge in the use of the following PC programs/software:
Microsoft 365
Internet/Intranet
Affinity Edge
Temenos
Workday
Webxtender
Member 360
Plays an integral role in the success of meeting the department goals
Complies with all published enterprise level policies and procedures including, but not limited to, Risk Management policies
Completes all required, ongoing enterprise level training including, but not limited to BSA, OFAC, and Information Security
Reports all Risk Management Policy violations in accordance with policy
Performs general administrative duties
Communicates special learning events and/or external learning opportunities
Setting up and breaking down the training rooms
Schedules training equipment requests
Schedules the various training facilities
Other duties may be required and assigned by the supervisor/manager
Lead Responsibilities : Demonstrates being an exemplary role model
Fosters a learning culture throughout the Learning and Development team by participating in and encouraging knowledge sharing, engagement, and empowerment
Identifies skills and knowledge gaps within Learning & Development team members
Designs and implements a developmental plan for Learning and Development employees with the assistance of the Learning and Development Manager
Provides feedback and assistance to the Learning and Development Manager for VACU's performance management process and monthly one-on-ones
JOB QUALIFICATIONS: Knowledge: In-depth understanding of techniques and philosophies of adult learning
Comprehensive knowledge of financial institution functions, philosophy, products, services, and delivery channels
Required in-depth knowledge of branches, contact center, support services, and resolution operations, policies, and procedures
Preferred in-depth knowledge of lending operations, policies, procedures, and supplemental lending products and services
Preferred in-depth knowledge of VACU's sales philosophy and practices
Skills: Strong PC skills to include proficiency in Microsoft 365
Excellent communication, both written, oral, and presentation skills
Experience with the design and delivery of training materials and/or courses covering a wide array of sales, operational and employee development topics
Strong analytical skills with the ability to interpret learning data and business impact
Self-motivated with strong organizational and time management skills
Works independently and interdependently
Works effectively with all levels of employees and exercises good business judgment
Demonstrates effective leadership within team and organization
Ability to serve as a mentor to others
Abilities: Demonstrates a high level of creativity, innovation, and drive for improvement
Demonstrates proficiency in conducting training courses covering a wide array of operational and employee development topics
Demonstrates adaptability and strong critical thinking skills
Exhibits self-motivation and being a collaborator
Builds strong working relationships, internal and external
Travel between the East and West regions and all branches as needed
Minimum Education and Experience: Prefer a four-year college degree in Adult Education, Human Services, Human Resources or Business. Must have at least five years experiencewith formal classroomtraining. Previous experience with financial institution operations is required. PHYSICAL REQUIREMENTS: This job requires sitting and standing for long periods of time. This job also requires infrequent lifting or carrying objects up to 10 pounds. #J-18808-Ljbffr