LVMH Group
Partnering with the Brand Director, the Store Manager is responsible for assisting with the management of the retail team and store operations, ensuring the highest level of customer service throughout the store in line with Givenchy’s expectations:
Lead the retail team to achieve and maintain operational excellence through efficient execution of store operational needs, maximizing profitability
Coach, manage and lead the retail team to provide the best client experience aligning with management and company’s directions and strategies
Ensure policies and procedures are followed to achieve maximum results
Leadership and Team Management
Lead, inspire, and mentor the retail team, fostering a culture of excellence, passion, and develop a high performing team of sales associates. Ensure all new hires are properly onboarded and given all essential training Set clear expectations, coach and conduct performance evaluations with sales associates individually and on the sales floor, motivating team to meet defined targets Recommend relevant training for retail to build service, selling and product knowledge skills Establish and monitor performance metrics for the retail team, providing constructive feedback and regular performance review and coaching to achieve individual and team goals Foster a positive and collaborative work environment. Job responsibilities
Sales and Business Development
Achieve and exceed sales targets and KPIs Propose and implement strategic sales plans to drive revenue growth, ensuring alignment with brand objectives e.g. promote client centric initiatives to increase conversion Strong commercial mindset and proper cost control to maximize sale profits, minimizing stock losses Analyze sales data and identify trends to optimize business performance. Monitor competitor activities and market trends to identify opportunities. Ensure balance between customer experience, financial targets, talent development/retention and operational efficiencies Customer Experience
Be the Brand Ambassador; maintaining a strong floor presence to ensure each client experience is in line with Givenchy standards of excellence Cultivate and nurture relationships with clients, ensuring long-term brand loyalty Collaborate with the marketing/clienteling team to implement effective promotional initiatives, events, and campaigns Execute and communicate CRM strategy to the retail team to ensure the client-telling process is properly executed in the store in accordance with the company guidelines and business strategies Implement customer service initiatives to enhance the customer experience. Compute and analyze reports with necessary tools to access customer service delivery (i.e. Mystery Shop, CRM Reports) Address and resolve customer complaints and issues promptly and professionally Ensure the delivery of exceptional customer service that aligns with the brand's luxury standards. Store Operations
Ensure operational excellence in all facets of store management, including inventory management, visual merchandising, and store maintenance Manage the compliance of retail team with established Company policies and standards, such as safekeeping of Company funds and property, human resources practices, merchandise handling, security, sales and record-keeping procedures Ensure all inventory control, fraud prevention and audit practices are implemented and maintained in line with Givenchy/LVMH standards Lead regular store meetings to discuss performance, sales training, product knowledge, merchandising, and to convey other necessary information to associates Collaborate closely with merchandising, logistics, marketing, and other departments to optimize store operations. Reporting and Communication
Generate comprehensive reports on store performance, sales metrics, and client feedback Ensure all databases and files are well organized and securely maintained as per established guidelines Complete all requests for information accurately and on time Comply with all policies and procedures as defined by Givenchy and LVMH Work collaboratively as an active team player to support all business activities Actively participate in any implementation of training and tools Maintain an open, positive, and constructive communication with team members Profile
Minimum 5–7 years of retail management experience, preferably in the luxury fashion Proven track record in driving sales performance, managing teams, and achieving KPIs in a high-end retail environment Experience in clienteling and cultivating long-term relationships with high-net-worth individuals Strong people management and team development skills; able to lead by example and elevate team performance and client service standards Strong analytical and decision-making skills; ability to interpret sales data and translate insights into action plans Ability to align store strategy with brand vision and global business objectives High level of integrity, discretion, and professionalism GIVENCHY is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard. New elegance with a modern twist and femininity combine in the timeless world of Givenchy. Its style is the signature of Hubert de Givenchy, who established the eponymous Haute Couture House at the start of the 1950s. Combining finesse, discretion, and elegance, he ensured his designs and ateliers rose to the top and played a key role in international fashion. In 1957, an expansion of scope took place with the launch of the House's first fragrance, L’Interdit – a symbol of the legendary friendship between Hubert de Givenchy and Audrey Hepburn. Ever since then iconic creations from the Maison have continued to cultivate elegance and boldness. Today, Givenchy’s legacy continues to move forward in a modern and powerful way. Crafting Dreams Starts With Yours
At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.
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Lead, inspire, and mentor the retail team, fostering a culture of excellence, passion, and develop a high performing team of sales associates. Ensure all new hires are properly onboarded and given all essential training Set clear expectations, coach and conduct performance evaluations with sales associates individually and on the sales floor, motivating team to meet defined targets Recommend relevant training for retail to build service, selling and product knowledge skills Establish and monitor performance metrics for the retail team, providing constructive feedback and regular performance review and coaching to achieve individual and team goals Foster a positive and collaborative work environment. Job responsibilities
Sales and Business Development
Achieve and exceed sales targets and KPIs Propose and implement strategic sales plans to drive revenue growth, ensuring alignment with brand objectives e.g. promote client centric initiatives to increase conversion Strong commercial mindset and proper cost control to maximize sale profits, minimizing stock losses Analyze sales data and identify trends to optimize business performance. Monitor competitor activities and market trends to identify opportunities. Ensure balance between customer experience, financial targets, talent development/retention and operational efficiencies Customer Experience
Be the Brand Ambassador; maintaining a strong floor presence to ensure each client experience is in line with Givenchy standards of excellence Cultivate and nurture relationships with clients, ensuring long-term brand loyalty Collaborate with the marketing/clienteling team to implement effective promotional initiatives, events, and campaigns Execute and communicate CRM strategy to the retail team to ensure the client-telling process is properly executed in the store in accordance with the company guidelines and business strategies Implement customer service initiatives to enhance the customer experience. Compute and analyze reports with necessary tools to access customer service delivery (i.e. Mystery Shop, CRM Reports) Address and resolve customer complaints and issues promptly and professionally Ensure the delivery of exceptional customer service that aligns with the brand's luxury standards. Store Operations
Ensure operational excellence in all facets of store management, including inventory management, visual merchandising, and store maintenance Manage the compliance of retail team with established Company policies and standards, such as safekeeping of Company funds and property, human resources practices, merchandise handling, security, sales and record-keeping procedures Ensure all inventory control, fraud prevention and audit practices are implemented and maintained in line with Givenchy/LVMH standards Lead regular store meetings to discuss performance, sales training, product knowledge, merchandising, and to convey other necessary information to associates Collaborate closely with merchandising, logistics, marketing, and other departments to optimize store operations. Reporting and Communication
Generate comprehensive reports on store performance, sales metrics, and client feedback Ensure all databases and files are well organized and securely maintained as per established guidelines Complete all requests for information accurately and on time Comply with all policies and procedures as defined by Givenchy and LVMH Work collaboratively as an active team player to support all business activities Actively participate in any implementation of training and tools Maintain an open, positive, and constructive communication with team members Profile
Minimum 5–7 years of retail management experience, preferably in the luxury fashion Proven track record in driving sales performance, managing teams, and achieving KPIs in a high-end retail environment Experience in clienteling and cultivating long-term relationships with high-net-worth individuals Strong people management and team development skills; able to lead by example and elevate team performance and client service standards Strong analytical and decision-making skills; ability to interpret sales data and translate insights into action plans Ability to align store strategy with brand vision and global business objectives High level of integrity, discretion, and professionalism GIVENCHY is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard. New elegance with a modern twist and femininity combine in the timeless world of Givenchy. Its style is the signature of Hubert de Givenchy, who established the eponymous Haute Couture House at the start of the 1950s. Combining finesse, discretion, and elegance, he ensured his designs and ateliers rose to the top and played a key role in international fashion. In 1957, an expansion of scope took place with the launch of the House's first fragrance, L’Interdit – a symbol of the legendary friendship between Hubert de Givenchy and Audrey Hepburn. Ever since then iconic creations from the Maison have continued to cultivate elegance and boldness. Today, Givenchy’s legacy continues to move forward in a modern and powerful way. Crafting Dreams Starts With Yours
At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.
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