MassMutual
Overview
The Head of Enterprise Resilience is responsible for developing, implementing, and overseeing MassMutual’s global resilience strategy, governance standards and model, and risk management. This enterprise-wide scope includes organizational resilience, operational resilience, cyber resilience, business continuity, disaster recovery, and crisis management. This role ensures MassMutual can anticipate, avoid, withstand, respond to, recover from and thrive from disruptions while maintaining critical operations and safeguarding stakeholder trust. Key Responsibilities
Strategic Leadership : Establish and maintain organizational resilience risk appetite and thresholds aligned with strategic business priorities, in partnership with Enterprise Risk Management and enterprise business leaders. Organizational Resilience Strategy : Develop and lead a comprehensive organizational resilience strategy aligned with MassMutual’s risk appetite, business objectives, and regulatory requirements. Global Office of Enterprise Resilience : Lead the Global Office of Enterprise Resilience, accountabilities including Organizational Resilience, Business Continuity, Disaster Recovery, Crisis Management, and related governance. Resilience Governance and Oversight : Design and implement frameworks for MassMutual’s global organizational resilience, including business continuity, IT disaster recovery, and crisis management; establish and maintain enterprise resilience risk statements; govern resilience implementation. Resilience Testing and Indicators : Design and execute resilience technology and business function tests and exercises; establish leading indicators; ensure critical functions (including third parties) are identified, mapped, and supported by effective resilience and continuity plans. Cyber and IT Resilience : Ensure technology infrastructure and digital assets are resilient to cyber threats and system failures in partnership with the Head of Enterprise Technology & Experience and the Head of Enterprise Cyber Security. Risk & Compliance : Collaborate with the Chief Risk Officer and Chief Compliance Officer to ensure resilience efforts are within MassMutual’s risk appetite and meet regulatory expectations; lead internal resilience tests, regulatory exams, and third-party assessments related to resilience. Qualifications
15+ years of experience in risk management, business continuity, operational resilience, or a related field within financial services. Proven leadership experience in a global, matrixed organization. Deep understanding of regulatory frameworks and industry standards (e.g., ISO 22301, ITIL, NIST, FINRA). Strong analytical, strategic thinking, and crisis management skills. Excellent communication and stakeholder management abilities. Bachelor’s degree required; advanced degree (MBA, MS Risk Management) or relevant certifications (CBCP, MBCI, CRISC) preferred. #LI-MC1 MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
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The Head of Enterprise Resilience is responsible for developing, implementing, and overseeing MassMutual’s global resilience strategy, governance standards and model, and risk management. This enterprise-wide scope includes organizational resilience, operational resilience, cyber resilience, business continuity, disaster recovery, and crisis management. This role ensures MassMutual can anticipate, avoid, withstand, respond to, recover from and thrive from disruptions while maintaining critical operations and safeguarding stakeholder trust. Key Responsibilities
Strategic Leadership : Establish and maintain organizational resilience risk appetite and thresholds aligned with strategic business priorities, in partnership with Enterprise Risk Management and enterprise business leaders. Organizational Resilience Strategy : Develop and lead a comprehensive organizational resilience strategy aligned with MassMutual’s risk appetite, business objectives, and regulatory requirements. Global Office of Enterprise Resilience : Lead the Global Office of Enterprise Resilience, accountabilities including Organizational Resilience, Business Continuity, Disaster Recovery, Crisis Management, and related governance. Resilience Governance and Oversight : Design and implement frameworks for MassMutual’s global organizational resilience, including business continuity, IT disaster recovery, and crisis management; establish and maintain enterprise resilience risk statements; govern resilience implementation. Resilience Testing and Indicators : Design and execute resilience technology and business function tests and exercises; establish leading indicators; ensure critical functions (including third parties) are identified, mapped, and supported by effective resilience and continuity plans. Cyber and IT Resilience : Ensure technology infrastructure and digital assets are resilient to cyber threats and system failures in partnership with the Head of Enterprise Technology & Experience and the Head of Enterprise Cyber Security. Risk & Compliance : Collaborate with the Chief Risk Officer and Chief Compliance Officer to ensure resilience efforts are within MassMutual’s risk appetite and meet regulatory expectations; lead internal resilience tests, regulatory exams, and third-party assessments related to resilience. Qualifications
15+ years of experience in risk management, business continuity, operational resilience, or a related field within financial services. Proven leadership experience in a global, matrixed organization. Deep understanding of regulatory frameworks and industry standards (e.g., ISO 22301, ITIL, NIST, FINRA). Strong analytical, strategic thinking, and crisis management skills. Excellent communication and stakeholder management abilities. Bachelor’s degree required; advanced degree (MBA, MS Risk Management) or relevant certifications (CBCP, MBCI, CRISC) preferred. #LI-MC1 MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
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