NEIU Independent
* **Disseminates** policy and procedure information to students, faculty, and staff both at the Enrollment Services front counter and in the Registration Office.* **Researches, identifies and resolves** student problems, communicating to the student appropriate next steps.
This includes course add*/*drop problems occurring during the Advance Registration and Change of Registration periods.* **Responds** to student questions which may involve exceptions to policies and regulations related to registration, grades, and tuition, credit hour overload, the pass*/*fail grade option, and dropped*/*withdrawn courses.* **Organizes** and prioritizes duties in order to provide accurate information in a timely manner.* **Updates** student records in Banner including processing changes to enrollment, student coding, student names, addresses, emails and social security numbers.* **Communicates** information regarding Enrollment Services, NEIU policies and procedures including detailed admission information for prospective students, general education policy, and graduation requirements.* **Verifies** completeness of forms submitted at Registration counter for processing such as: verification requests, transcript requests, major declaration requests, graduation applications, admission applications, requests for re-evaluation of transfer credits, requests for adjustments in academic records, address changes, among others.* **Assists** students with activating their NEIUport account and navigating the portal.* **Helps** students interpret error and informational messages encountered during registration.* **Assists** students at the Enrollment Services computer kiosks with class registration.* **Distributes** undergraduate and graduate diplomas.* **Researches** academic history changes upon request of student or faculty.* **Gathers** registration, records, and admissions related information, based upon established University and Enrollment Services policies and procedures and uses this data for the purpose of problem solving, record maintenance, and to provide information to faculty, staff, and students**.*** **Reviews** Cognos reports to determine accuracy of student records in Banner and to ensure that Add/Drop forms have been completed by staff when a registration transaction has been administratively processed.* **Alerts** Assistant Registrar to all problems.* **Processes** approved late registration and late withdrawal requests.* **Assists** with the processing of Semester Schedule Plans (SSPs) including individualized Study forms and Graduate Thesis Registration forms.* **Updates** and maintains student cohort records in Banner.* **Facilitates** mass enrollment for specific populations of students such as those in Early College classes and Summer Transition Program. Assists with the regular collection and reporting of Registration Office and Enrollment Services front counter statistics (i.e., nightly, weekly, etc.).* **Provides** trend data for review*.** **Runs** and **processes** changes to the Banner SFRNOWD report.* **Assists** with the processing of Student Billing/Late Withdrawal Committee petitions, including updating Banner and maintaining the Registration Office's database.* **Provides** updates to Records Office staff so that the National Student Clearinghouse database can be updated**.*** **Responds** to student, faculty and staff inquiries in person, via email, on the phone, and via text message.* **Keeps** up-to-date with office procedures and expectations.* **Collaborates** with Assistant Registrar on regular job manual updates.* **Suggests** position responsibility updates to Assistant Registrar.* **Works** in other Enrollment Services areas on an as-needed basis.* **Works** occasional Saturdays (e.g., at the **s****tart of a semester).*** **Works** extended hours during the week.* **Performs** other duties as assigned.**Minimal Qualifications:**2) Any one or combination totaling two (2) years (24 months) from the categories below:A. course work in any discipline as measured by the following conversion table or its proportional equivalent:* 30 semester hours equals one (1) year (12 months)* 60 semester hours or an Associate’s Degree equals eighteen months (18 months)* 90 semester hours equals two (2) years (24 months)B. work experience in administrative support, admissions and enrollment, customer service, public relations, records management, or closely related experience.**Hours:** Monday through Friday, 8:30 a.m. – 4:30 p.m. (Hours may vary depending on departmental needs)University employees may be eligible for a variety of State of Illinois benefits. These benefits are administered through the Illinois Department of Central Management Service (CMS). Please visit our
page to learn more about our comprehensive benefits package including health, dental, and vision benefits, sick and vacation days, and participation in the State Universities Retirement System. #J-18808-Ljbffr
This includes course add*/*drop problems occurring during the Advance Registration and Change of Registration periods.* **Responds** to student questions which may involve exceptions to policies and regulations related to registration, grades, and tuition, credit hour overload, the pass*/*fail grade option, and dropped*/*withdrawn courses.* **Organizes** and prioritizes duties in order to provide accurate information in a timely manner.* **Updates** student records in Banner including processing changes to enrollment, student coding, student names, addresses, emails and social security numbers.* **Communicates** information regarding Enrollment Services, NEIU policies and procedures including detailed admission information for prospective students, general education policy, and graduation requirements.* **Verifies** completeness of forms submitted at Registration counter for processing such as: verification requests, transcript requests, major declaration requests, graduation applications, admission applications, requests for re-evaluation of transfer credits, requests for adjustments in academic records, address changes, among others.* **Assists** students with activating their NEIUport account and navigating the portal.* **Helps** students interpret error and informational messages encountered during registration.* **Assists** students at the Enrollment Services computer kiosks with class registration.* **Distributes** undergraduate and graduate diplomas.* **Researches** academic history changes upon request of student or faculty.* **Gathers** registration, records, and admissions related information, based upon established University and Enrollment Services policies and procedures and uses this data for the purpose of problem solving, record maintenance, and to provide information to faculty, staff, and students**.*** **Reviews** Cognos reports to determine accuracy of student records in Banner and to ensure that Add/Drop forms have been completed by staff when a registration transaction has been administratively processed.* **Alerts** Assistant Registrar to all problems.* **Processes** approved late registration and late withdrawal requests.* **Assists** with the processing of Semester Schedule Plans (SSPs) including individualized Study forms and Graduate Thesis Registration forms.* **Updates** and maintains student cohort records in Banner.* **Facilitates** mass enrollment for specific populations of students such as those in Early College classes and Summer Transition Program. Assists with the regular collection and reporting of Registration Office and Enrollment Services front counter statistics (i.e., nightly, weekly, etc.).* **Provides** trend data for review*.** **Runs** and **processes** changes to the Banner SFRNOWD report.* **Assists** with the processing of Student Billing/Late Withdrawal Committee petitions, including updating Banner and maintaining the Registration Office's database.* **Provides** updates to Records Office staff so that the National Student Clearinghouse database can be updated**.*** **Responds** to student, faculty and staff inquiries in person, via email, on the phone, and via text message.* **Keeps** up-to-date with office procedures and expectations.* **Collaborates** with Assistant Registrar on regular job manual updates.* **Suggests** position responsibility updates to Assistant Registrar.* **Works** in other Enrollment Services areas on an as-needed basis.* **Works** occasional Saturdays (e.g., at the **s****tart of a semester).*** **Works** extended hours during the week.* **Performs** other duties as assigned.**Minimal Qualifications:**2) Any one or combination totaling two (2) years (24 months) from the categories below:A. course work in any discipline as measured by the following conversion table or its proportional equivalent:* 30 semester hours equals one (1) year (12 months)* 60 semester hours or an Associate’s Degree equals eighteen months (18 months)* 90 semester hours equals two (2) years (24 months)B. work experience in administrative support, admissions and enrollment, customer service, public relations, records management, or closely related experience.**Hours:** Monday through Friday, 8:30 a.m. – 4:30 p.m. (Hours may vary depending on departmental needs)University employees may be eligible for a variety of State of Illinois benefits. These benefits are administered through the Illinois Department of Central Management Service (CMS). Please visit our
page to learn more about our comprehensive benefits package including health, dental, and vision benefits, sick and vacation days, and participation in the State Universities Retirement System. #J-18808-Ljbffr