The Planet Group
Job Description
Business Systems Support Specialist (Epicor)
Are you a hands-on ERP support professional who thrives on solving problems, helping end-users, and keeping systems running at peak performance? This newly created role is a chance to step into a critical position with a stable, global manufacturer that invests heavily in technology and continuous improvement.
If you've got strong Epicor ERP skills and a passion for supporting business systems in a fast-paced manufacturing environment, this opportunity will put you at the center of operations, working directly with end users and making an immediate impact. What You'll Do
Provide technical support and troubleshooting for Epicor ERP 10 (on-premise) and other business applications Assist end-users with system issues, training, and documentation to drive adoption and efficiency Manage, prioritize, and resolve support tickets while maintaining clear communication with stakeholders Collaborate with cross-functional teams to translate business requirements into technical solutions Design and maintain custom reports and dashboards using SQL, Crystal Reports, or Power BI Support IT projects, system enhancements, and ERP integrations with tools like WMS, CRM, and other enterprise applications Contribute to Tier 1 help desk support as part of a small, collaborative IT team Assist in documenting and standardizing business processes across departments What We're Looking For
3-5 years of experience in a business systems support role Hands-on experience with Epicor ERP 10 or Kinetic - navigation, configuration, and troubleshooting required Strong technical aptitude with excellent problem-solving and analytical skills Experience with enterprise systems such as ERP, CRM, and related applications Clear communicator with the ability to work across technical and non-technical teams Ability to juggle multiple priorities in a fast-paced manufacturing environment Nice-to-Have Skills
SQL and database management knowledge Report development using Crystal Reports or Power BI Familiarity with ERP upgrades or enhancements Broader IT knowledge (hardware/software troubleshooting, integrations, etc.) Why Join?
Competitive salary Comprehensive benefits package including medical, dental, vision, 401(k), and 3 weeks PTO Be part of a small, collaborative IT team with direct exposure to leadership Stability of a global manufacturer with a reputation for innovation and continuous improvement Onsite environment with strong culture, teamwork, and opportunities for growth
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it's from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org or .jobs.
The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
Business Systems Support Specialist (Epicor)
Are you a hands-on ERP support professional who thrives on solving problems, helping end-users, and keeping systems running at peak performance? This newly created role is a chance to step into a critical position with a stable, global manufacturer that invests heavily in technology and continuous improvement.
If you've got strong Epicor ERP skills and a passion for supporting business systems in a fast-paced manufacturing environment, this opportunity will put you at the center of operations, working directly with end users and making an immediate impact. What You'll Do
Provide technical support and troubleshooting for Epicor ERP 10 (on-premise) and other business applications Assist end-users with system issues, training, and documentation to drive adoption and efficiency Manage, prioritize, and resolve support tickets while maintaining clear communication with stakeholders Collaborate with cross-functional teams to translate business requirements into technical solutions Design and maintain custom reports and dashboards using SQL, Crystal Reports, or Power BI Support IT projects, system enhancements, and ERP integrations with tools like WMS, CRM, and other enterprise applications Contribute to Tier 1 help desk support as part of a small, collaborative IT team Assist in documenting and standardizing business processes across departments What We're Looking For
3-5 years of experience in a business systems support role Hands-on experience with Epicor ERP 10 or Kinetic - navigation, configuration, and troubleshooting required Strong technical aptitude with excellent problem-solving and analytical skills Experience with enterprise systems such as ERP, CRM, and related applications Clear communicator with the ability to work across technical and non-technical teams Ability to juggle multiple priorities in a fast-paced manufacturing environment Nice-to-Have Skills
SQL and database management knowledge Report development using Crystal Reports or Power BI Familiarity with ERP upgrades or enhancements Broader IT knowledge (hardware/software troubleshooting, integrations, etc.) Why Join?
Competitive salary Comprehensive benefits package including medical, dental, vision, 401(k), and 3 weeks PTO Be part of a small, collaborative IT team with direct exposure to leadership Stability of a global manufacturer with a reputation for innovation and continuous improvement Onsite environment with strong culture, teamwork, and opportunities for growth
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it's from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org or .jobs.
The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.