Juniper Square
Overview
About Juniper Square
Our mission is to unlock the full potential of private markets. Privately owned assets like commercial real estate, private equity, and venture capital make up half of our financial ecosystem yet remain inaccessible to most people. We are digitizing these markets, bringing efficiency, transparency, and access to one of the most productive corners of our financial ecosystem. If you care about making the world a better place by making markets work better through technology – all while contributing as a member of a values-driven organization – we want to hear from you.
Juniper Square offers employees a variety of ways to work, ranging from a fully remote experience to working full-time in one of our physical offices. We invest in digital-first operations, allowing our teams to collaborate across 27 U.S. states, 2 Canadian Provinces, India, Luxembourg, and England. We also have physical offices in San Francisco, New York City, Mumbai and Bangalore for employees who prefer to work in an office some or all of the time.
About Your Role As an IT Helpdesk Specialist
at Juniper Square, you will be a key member of a dynamic IT team. You will bring your passion for delivering great service and solving hard problems to support a fast-paced workforce with their technical needs. Specifically, you will:
Monitor and triage IT support queues.
Provide timely responses to all issues, including updates on status and adherence to service-level agreements.
Troubleshoot Mac and Windows hardware, operating systems and software, and mobile devices; escalate to appropriate resources as needed.
Conduct remote support sessions to help resolve technical issues.
Document procedures and develop end-user instructions, and maintain an IT FAQ and knowledge base.
Setup and decommission computers and accounts for staff onboarding and offboarding.
Perform software installation, configuration, and troubleshooting on workstations and mobile devices.
Provide procurement and lifecycle management of physical assets and software licenses.
Work collaboratively with the team on asset inventory ordering, and maintain an accurate count of existing inventory levels.
Manage US asset inventory and replenish stock levels as needed.
Provide break/fix support and ship hardware replacements as needed.
Assist with Major Incidents as required, including sending employee communications.
Participate in rotating on-call for after-hours/weekend support as needed.
Participate in projects as needed.
Help with security/compliance initiatives.
This role is based in the San Francisco Bay Area and requires the individual to be located locally. Our ideal candidate is open to being in the office up to 5 days a week, as needed.
What You’ll Do Onsite Technical Support : Act as the main point of contact for all on-site IT-related issues. Respond to requests, diagnose problems, and offer solutions for user break/fix problems.
Troubleshoot & resolve user issues: Investigate and resolve software, hardware, and networking problems, escalating as needed.
Hardware & Software Setup: Install, configure, and maintain laptop devices, printers, and company software applications; ensure software is up-to-date.
Network Support: Assist with network connectivity issues including Wi-Fi and VPN.
IT Onboarding: Ensure day one preparedness for new hires with device setup, accounts, and access permissions.
Software Maintenance: Monitor and renew software licenses as needed.
Training & Guidance: Educate employees on basic IT principles, troubleshooting steps, security best practices, and self-service fixes.
Document IT Issues & Solutions: Maintain records of requests, troubleshooting steps, resolutions, and follow-ups in the ticketing system.
IT Projects: Help or own IT projects as needed.
Monitor & Maintain IT Equipment Inventory: Track hardware and software inventories, issuing new equipment and managing returns or repairs, and monitor stock levels.
Maintain IT Security Standards: Ensure security policies are followed and support audits and security assessments.
Qualifications
Bachelor\'s degree (technical field is a plus, but not necessary).
Strong customer service and communication skills, with the ability to explain technical concepts to non-technical users.
Excellent organizational skills and ability to manage multiple tasks.
3+ years of IT technical experience in a service desk environment.
Strong knowledge of macOS, Windows, iOS, and Android operating systems.
Strong knowledge of Google Workspace, Okta, Atlassian, Slack, Zoom, MS Office, telephony, and other common desktop applications.
Experience troubleshooting computer hardware.
Experience with MDM solutions that manage Macs, Windows, and mobile systems.
Experience with IT ticketing systems (e.g., Jira).
Experience troubleshooting remote access VPN solutions and network issues.
Familiarity with Office365 is a plus.
Knowledge of IT security protocols and cloud-based services.
Flexibility and adaptability in a fast-paced startup environment.
Compensation Compensation for this position includes a base salary and a variety of benefits. The U.S. base salary range for this role is $80,000 - $105,000. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Juniper Square is accepting applications from candidates based in San Francisco only.
Benefits
Health, dental, and vision care for you and your family
Life insurance
Mental wellness coverage
Fertility and growing family support
Flex Time Off in addition to company paid holidays
Paid family leave, medical leave, and bereavement leave policies
Retirement saving plans
Allowance to customize your work and technology setup at home
Annual professional development stipend
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Juniper Square offers employees a variety of ways to work, ranging from a fully remote experience to working full-time in one of our physical offices. We invest in digital-first operations, allowing our teams to collaborate across 27 U.S. states, 2 Canadian Provinces, India, Luxembourg, and England. We also have physical offices in San Francisco, New York City, Mumbai and Bangalore for employees who prefer to work in an office some or all of the time.
About Your Role As an IT Helpdesk Specialist
at Juniper Square, you will be a key member of a dynamic IT team. You will bring your passion for delivering great service and solving hard problems to support a fast-paced workforce with their technical needs. Specifically, you will:
Monitor and triage IT support queues.
Provide timely responses to all issues, including updates on status and adherence to service-level agreements.
Troubleshoot Mac and Windows hardware, operating systems and software, and mobile devices; escalate to appropriate resources as needed.
Conduct remote support sessions to help resolve technical issues.
Document procedures and develop end-user instructions, and maintain an IT FAQ and knowledge base.
Setup and decommission computers and accounts for staff onboarding and offboarding.
Perform software installation, configuration, and troubleshooting on workstations and mobile devices.
Provide procurement and lifecycle management of physical assets and software licenses.
Work collaboratively with the team on asset inventory ordering, and maintain an accurate count of existing inventory levels.
Manage US asset inventory and replenish stock levels as needed.
Provide break/fix support and ship hardware replacements as needed.
Assist with Major Incidents as required, including sending employee communications.
Participate in rotating on-call for after-hours/weekend support as needed.
Participate in projects as needed.
Help with security/compliance initiatives.
This role is based in the San Francisco Bay Area and requires the individual to be located locally. Our ideal candidate is open to being in the office up to 5 days a week, as needed.
What You’ll Do Onsite Technical Support : Act as the main point of contact for all on-site IT-related issues. Respond to requests, diagnose problems, and offer solutions for user break/fix problems.
Troubleshoot & resolve user issues: Investigate and resolve software, hardware, and networking problems, escalating as needed.
Hardware & Software Setup: Install, configure, and maintain laptop devices, printers, and company software applications; ensure software is up-to-date.
Network Support: Assist with network connectivity issues including Wi-Fi and VPN.
IT Onboarding: Ensure day one preparedness for new hires with device setup, accounts, and access permissions.
Software Maintenance: Monitor and renew software licenses as needed.
Training & Guidance: Educate employees on basic IT principles, troubleshooting steps, security best practices, and self-service fixes.
Document IT Issues & Solutions: Maintain records of requests, troubleshooting steps, resolutions, and follow-ups in the ticketing system.
IT Projects: Help or own IT projects as needed.
Monitor & Maintain IT Equipment Inventory: Track hardware and software inventories, issuing new equipment and managing returns or repairs, and monitor stock levels.
Maintain IT Security Standards: Ensure security policies are followed and support audits and security assessments.
Qualifications
Bachelor\'s degree (technical field is a plus, but not necessary).
Strong customer service and communication skills, with the ability to explain technical concepts to non-technical users.
Excellent organizational skills and ability to manage multiple tasks.
3+ years of IT technical experience in a service desk environment.
Strong knowledge of macOS, Windows, iOS, and Android operating systems.
Strong knowledge of Google Workspace, Okta, Atlassian, Slack, Zoom, MS Office, telephony, and other common desktop applications.
Experience troubleshooting computer hardware.
Experience with MDM solutions that manage Macs, Windows, and mobile systems.
Experience with IT ticketing systems (e.g., Jira).
Experience troubleshooting remote access VPN solutions and network issues.
Familiarity with Office365 is a plus.
Knowledge of IT security protocols and cloud-based services.
Flexibility and adaptability in a fast-paced startup environment.
Compensation Compensation for this position includes a base salary and a variety of benefits. The U.S. base salary range for this role is $80,000 - $105,000. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Juniper Square is accepting applications from candidates based in San Francisco only.
Benefits
Health, dental, and vision care for you and your family
Life insurance
Mental wellness coverage
Fertility and growing family support
Flex Time Off in addition to company paid holidays
Paid family leave, medical leave, and bereavement leave policies
Retirement saving plans
Allowance to customize your work and technology setup at home
Annual professional development stipend
#J-18808-Ljbffr