Grow Progress
Client Support Associate Consultant (Temporary, November 2025 - March 2026)
Grow Progress, Washington, District of Columbia, us, 20022
Client Support Associate Consultant (Temporary, November 2025 - March 2026)
Remote Washington, District of Columbia, United States Client Support Associate Consultant (Temporary, November 2025 - March 2026) Location: Remote
Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.
Grow Progress is looking for a Client Support Associate to provide world class support and guidance to our clients while a team member is on leave. This is an exciting opportunity to ensure our clients receive critical support. We are a quickly growing team of 60+ people who are passionate about giving strategists the tools to persuade more people. We power breakthroughs in persuasion by helping strategists to more deeply understand the people they’re aiming to move – not just how they look, but how they they think. We then give strategists the ability to scientifically test their messages at a radically accessible cost, so they have the freedom to test more creative strategies. If you want to make a big social impact and grow your skill set by working with a best-in class client success team, we hope you’ll apply. Who We Are Grow Progress’s mission is to make our clients better at persuasion so that they can run more effective campaigns, causes, and companies that make the world a better place. For this, we’ve built powerful software that offers our customers unprecedented access to run scientific message tests quickly and affordably, so they can unlock the most effective messages. We currently work with many of the biggest Democratic pollsters, marketing agencies, advocacy groups, campaigns and labor unions in the country. We give our customers the power to persuade more people by tailoring their messages to match each audience member’s values. We help customers harness the latest persuasion science to create messaging that’s typically 200% to 500% more effective than their existing ads. We do this by predicting which personality traits and values are most important to each individual. We’re a team of experienced campaigners, software engineers, and data scientists who are obsessed with harnessing the power of evidence to make social good advocates more effective. We’re motivated, efficient, low-ego, and we like to make each other laugh. About the Position The Client Support Associate will play a critical role in ensuring that Grow Progress clients receive world-class service and support. Acting as the first point of contact for client inquiries, you’ll manage support tickets, facilitate test scoping, and help clients maximize their use of the Grow Progress platform. This role requires a balance of client-facing communication skills, problem-solving abilities, and a commitment to creating scalable, efficient support systems. As a member of the Client Support team, you’ll contribute directly to client satisfaction, retention, and success by serving as a trusted partner who helps clients achieve their goals while ensuring smooth project delivery. This is a great role for someone getting their start in the client success or support field. What You’ll Do Support Ticket Management Manage the day-to-day support help desk, responding to client inquiries with accuracy and timeliness. Ensure that the HubSpot ticketing system is maintained Handle a wide range of requests including account setup, access, troubleshooting, technical issues, pricing, test design, and methodology questions. Collaborate with internal teams to help with project scoping and information gathering to enable successful test launches on clients’ behalf. Escalate complex issues appropriately while ensuring accountability and resolution. Client Success Partnership & Coverage Partner with the Client Success team to ensure seamless coverage for client accounts. Provide continuity of service during CSM absences or leave, ensuring projects and renewals remain on track. Serve as an extension of the Client Success team to help drive usage, secure renewals, and expand accounts. Collaborate with the enablement team to surface feedback and ideas for external resources and maintain Grow Progress’s client-facing Help Center (HubSpot) and develop and update knowledge base articles, FAQs, and troubleshooting guides. Monitor engagement with the Knowledge Hub, identifying opportunities to improve resources and reduce support ticket volume. Contribute feedback from client interactions to inform product improvements and support resources. Participate in initiatives to enhance support processes, reporting, and scalability. Ensure Confluence is updated with accurate resources for the Support function. Job requirements
Job Requirements Core Skills 2+ years of experience in client support, customer success, or related roles (SaaS or technology preferred) Strong communication and problem-solving skills, with a client-first mindset Demonstrated ability to manage multiple priorities in a fast-paced environment Comfort with technical troubleshooting and platform navigation Experience with HubSpot service desk or similar CRM and support ticketing tools is a plus Strong organizational skills and attention to detail Enjoy switching contexts and juggling multiple projects across multiple disciplines Progressive values and an interest in politics Bonus Skills Experience with electoral campaigns Knowledge of best practices in political science or psychology Familiarity with online survey platforms, market research tools, or market research vendors Hiring Process
Skills Assessment:
(~1 hour) A request to respond to a prompt and demonstrate how you would respond to a real-life scenario. This will be done asynchronously on your own time. Phone Screen:
(~30 minutes) A short interview with our Director of People to answer some behavioral and logistical questions, and a chance for you to ask questions about the position and the company. Experience Interview:
(~45 minutes) A chance to meet with key members of the Client Success team to share more about your background and expertise. Final interview (30 min): A final conversation with the Director of Client Success to share more about your experience and interest in this position. More About Grow Progress
Our culture is fun, fast-paced, and focused on evidence. We aim to cultivate an environment where data drives our decision making rather than just anecdotes, and where everyone feels comfortable contributing ideas — even if it’s on a topic outside of their expertise. We work hard to get smarter together by giving each other feedback that’s direct, actionable, and respectful. We’re deeply motivated by the work we do and committed to using this technology ethically, so we’re looking for teammates who feel the same way. We believe that inclusion and equity are the keys to a better future. We center these issues by creating accessible and affordable products, partnering with progressive organizations, and building transparency across our company. We strive to foster belonging and empowerment at work and we continuously examine our efforts through our Growing Progress DEI&B working group. We are committed to building a team with a variety of backgrounds, skills, and experiences. Our goal is to create a workplace where every person feels supported and encouraged to thrive. We’re an equal opportunity employer committed to building a diverse company. Qualified people of any race, ethnicity, culture, age, sex, gender identity and expression, sexual orientation, social class, marital status, religion, veteran status, or disability status are strongly encouraged to apply. Grow Progress is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact people@growprogress.ai. Location:
Remote To Apply:
Applications will be evaluated on a rolling basis. Please note that if you email your resume to our team directly or apply through a different site rather than applying on our job site, you may not be considered for the position. No recruiters, please.
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Remote Washington, District of Columbia, United States Client Support Associate Consultant (Temporary, November 2025 - March 2026) Location: Remote
Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.
Grow Progress is looking for a Client Support Associate to provide world class support and guidance to our clients while a team member is on leave. This is an exciting opportunity to ensure our clients receive critical support. We are a quickly growing team of 60+ people who are passionate about giving strategists the tools to persuade more people. We power breakthroughs in persuasion by helping strategists to more deeply understand the people they’re aiming to move – not just how they look, but how they they think. We then give strategists the ability to scientifically test their messages at a radically accessible cost, so they have the freedom to test more creative strategies. If you want to make a big social impact and grow your skill set by working with a best-in class client success team, we hope you’ll apply. Who We Are Grow Progress’s mission is to make our clients better at persuasion so that they can run more effective campaigns, causes, and companies that make the world a better place. For this, we’ve built powerful software that offers our customers unprecedented access to run scientific message tests quickly and affordably, so they can unlock the most effective messages. We currently work with many of the biggest Democratic pollsters, marketing agencies, advocacy groups, campaigns and labor unions in the country. We give our customers the power to persuade more people by tailoring their messages to match each audience member’s values. We help customers harness the latest persuasion science to create messaging that’s typically 200% to 500% more effective than their existing ads. We do this by predicting which personality traits and values are most important to each individual. We’re a team of experienced campaigners, software engineers, and data scientists who are obsessed with harnessing the power of evidence to make social good advocates more effective. We’re motivated, efficient, low-ego, and we like to make each other laugh. About the Position The Client Support Associate will play a critical role in ensuring that Grow Progress clients receive world-class service and support. Acting as the first point of contact for client inquiries, you’ll manage support tickets, facilitate test scoping, and help clients maximize their use of the Grow Progress platform. This role requires a balance of client-facing communication skills, problem-solving abilities, and a commitment to creating scalable, efficient support systems. As a member of the Client Support team, you’ll contribute directly to client satisfaction, retention, and success by serving as a trusted partner who helps clients achieve their goals while ensuring smooth project delivery. This is a great role for someone getting their start in the client success or support field. What You’ll Do Support Ticket Management Manage the day-to-day support help desk, responding to client inquiries with accuracy and timeliness. Ensure that the HubSpot ticketing system is maintained Handle a wide range of requests including account setup, access, troubleshooting, technical issues, pricing, test design, and methodology questions. Collaborate with internal teams to help with project scoping and information gathering to enable successful test launches on clients’ behalf. Escalate complex issues appropriately while ensuring accountability and resolution. Client Success Partnership & Coverage Partner with the Client Success team to ensure seamless coverage for client accounts. Provide continuity of service during CSM absences or leave, ensuring projects and renewals remain on track. Serve as an extension of the Client Success team to help drive usage, secure renewals, and expand accounts. Collaborate with the enablement team to surface feedback and ideas for external resources and maintain Grow Progress’s client-facing Help Center (HubSpot) and develop and update knowledge base articles, FAQs, and troubleshooting guides. Monitor engagement with the Knowledge Hub, identifying opportunities to improve resources and reduce support ticket volume. Contribute feedback from client interactions to inform product improvements and support resources. Participate in initiatives to enhance support processes, reporting, and scalability. Ensure Confluence is updated with accurate resources for the Support function. Job requirements
Job Requirements Core Skills 2+ years of experience in client support, customer success, or related roles (SaaS or technology preferred) Strong communication and problem-solving skills, with a client-first mindset Demonstrated ability to manage multiple priorities in a fast-paced environment Comfort with technical troubleshooting and platform navigation Experience with HubSpot service desk or similar CRM and support ticketing tools is a plus Strong organizational skills and attention to detail Enjoy switching contexts and juggling multiple projects across multiple disciplines Progressive values and an interest in politics Bonus Skills Experience with electoral campaigns Knowledge of best practices in political science or psychology Familiarity with online survey platforms, market research tools, or market research vendors Hiring Process
Skills Assessment:
(~1 hour) A request to respond to a prompt and demonstrate how you would respond to a real-life scenario. This will be done asynchronously on your own time. Phone Screen:
(~30 minutes) A short interview with our Director of People to answer some behavioral and logistical questions, and a chance for you to ask questions about the position and the company. Experience Interview:
(~45 minutes) A chance to meet with key members of the Client Success team to share more about your background and expertise. Final interview (30 min): A final conversation with the Director of Client Success to share more about your experience and interest in this position. More About Grow Progress
Our culture is fun, fast-paced, and focused on evidence. We aim to cultivate an environment where data drives our decision making rather than just anecdotes, and where everyone feels comfortable contributing ideas — even if it’s on a topic outside of their expertise. We work hard to get smarter together by giving each other feedback that’s direct, actionable, and respectful. We’re deeply motivated by the work we do and committed to using this technology ethically, so we’re looking for teammates who feel the same way. We believe that inclusion and equity are the keys to a better future. We center these issues by creating accessible and affordable products, partnering with progressive organizations, and building transparency across our company. We strive to foster belonging and empowerment at work and we continuously examine our efforts through our Growing Progress DEI&B working group. We are committed to building a team with a variety of backgrounds, skills, and experiences. Our goal is to create a workplace where every person feels supported and encouraged to thrive. We’re an equal opportunity employer committed to building a diverse company. Qualified people of any race, ethnicity, culture, age, sex, gender identity and expression, sexual orientation, social class, marital status, religion, veteran status, or disability status are strongly encouraged to apply. Grow Progress is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact people@growprogress.ai. Location:
Remote To Apply:
Applications will be evaluated on a rolling basis. Please note that if you email your resume to our team directly or apply through a different site rather than applying on our job site, you may not be considered for the position. No recruiters, please.
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