SourceOwls, LLC
Director of Service - Fire and Life Safety Location: Dallas, TX, US ️ Travel: Up to 40% Visa Sponsorship: Not available Relocation Assistance: Not offered Position Overview We are seeking a results-driven, strategic, and dynamic Director of Service to lead our Fire Sprinkler Service and Inspection division. This is a key leadership role responsible for overseeing company-wide service operations, driving profitability, improving operational processes, and delivering exceptional customer satisfaction. The ideal candidate has a proven track record of leading multi-location service teams in the fire and life safety industry and demonstrates strong commercial acumen. This individual will also play a pivotal role in strategic planning, business development, technology implementation, and fostering a high-performance culture across all service teams. Key Responsibilities Operational & Financial Oversight Lead and manage all fire sprinkler service and inspection operations across multiple locations. Prepare and manage operational budgets; perform resource analysis in collaboration with the SVP of Operations. Monitor revenue, gross margin, and productivity metrics to ensure profitability. Oversee daily operations including billing, scheduling, inventory control, and subcontractor coordination. Ensure adherence to all company SOPs and safety protocols. Strategic Growth & Process Improvement Develop and implement strategies to convert installation clients into recurring inspection customers. Lead growth initiatives for alarm, extinguisher, and suppression inspection services. Identify and pursue opportunities for national and multi-location service contracts. Champion process optimization and technology adoption to increase efficiency and profitability. Leadership & Team Development Direct and support managers, superintendents, designers, administrative staff, and inspectors. Conduct performance reviews and establish development plans for service and inspection staff. Build a culture of training and continuous improvement at all levels of the division. Promote teamwork and collaboration across departments and offices. Customer Relations & Quality Assurance Ensure client satisfaction through timely delivery, quality service, and proactive communication. Oversee customer satisfaction surveys and implement continuous improvement initiatives based on feedback. Manage change order processes and ensure effective job costing and billing accuracy. Required Experience & Qualifications High School Diploma or GED required; bachelor's degree or equivalent experience preferred. 5+ years of experience leading service teams, preferably in fire/life safety or industrial services. Experience in fire sprinkler or alarm design, field operations, or sales strongly preferred. Familiarity with technical codes and compliance standards in fire safety. Skills & Competencies Strong leadership and mentoring capabilities. Excellent communication skills-written and verbal. High attention to detail and organizational abilities. Proficiency in Microsoft Office and business management software (e.g., ComputerEase). Ability to read technical documentation and apply fire/life safety codes. Able to manage multiple projects simultaneously in a high-paced environment. Physical Requirements Office environment: sitting, walking, light lifting. Job site visits may require climbing ladders, wearing PPE, and physical inspection activities. Ability to perform tasks that require depth perception, color vision, and adjusting focus. Core Values All employees are expected to embody and promote our core values: Safety First Integrity Customer Focus Teamwork Humility Ownership