Meltwater
Overview
Description What We're Looking For: At Meltwater, our Customer Success team is focused on enabling customers to realize business value through the power of our platform. We partner with customers to drive innovation, adoption, and measurable outcomes through every phase of their journey - from onboarding to long-term growth and transformation. The Global Customer Success Director is a senior leader responsible for building deep, trusted relationships with Meltwater's most strategic customers. As a strategic advisor, you will lead the development and execution of platform engagement strategies that align Meltwater's solutions to your customers' business objectives. You will be accountable for driving product adoption, executive alignment, and business transformation by coordinating Meltwater's internal teams and partner ecosystem around your customer's unique needs. The ideal candidate is a business strategist, customer advocate, and experienced operator with a track record of growing large, complex, multi-national accounts in an enterprise SaaS environment.
Do you have the skills to fill this role Read the complete details below, and make your application today. Responsibilities
Cultivate and expand executive relationships with C-suite and senior business leaders (CMO, CCO, etc.)
Lead strategic account planning, mapping Meltwater solutions to customer priorities, and creating long-term value roadmaps
Champion a unified vision for customer success and align stakeholders across IT, marketing, sales, and customer experience functions
Deliver innovation and insight through business reviews, executive workshops, and success storytelling
Serve as the global quarterback across internal teams (Sales, Product, Services, Support, Partners), ensuring alignment and accountability for customer success
Identify and mitigate risk through proactive governance, executive alignment, and data-driven decision-making
Contribute to internal best practices and mentor Customer Success Managers and other team members supporting the account
Drive adoption across the full platform, with a focus on customer-centric outcomes and business transformation
Orchestrate cross-functional success plans that align with customer goals and deliver quantifiable outcomes
Track and optimize customer health, ensuring high product usage, satisfaction, and retention
Partner with Account Executives, Services, and Partners to identify whitespace opportunities, drive expansion, and accelerate customer maturity
Influence renewal and growth strategies through a deep understanding of the customer's business and success metrics
Cultivate customer advocacy by demonstrating value realization and enabling industry recognition (e.g., case studies, peer networking, events)
Qualifications
10+ years of experience in Customer Success, Strategic Consulting, or Account Leadership in a complex, enterprise SaaS environment
Experience managing global customers with $10M+ ARR and multiple stakeholders across regions and business units
Strong executive presence, business acumen, and storytelling ability
Proven ability to influence cross-functional teams and build internal alignment around a shared customer vision
Familiarity with Microsoft solutions or similar enterprise platforms
Willingness to travel (domestic and international) up to 25%
What We Offer
Flexible paid time off for better work-life balance
Excellent medical, dental, and vision options
401(k) match, life insurance, commuter benefits, and parental leave plans
Complimentary CalmApp subscription for you and your loved ones
Remote or hybrid work style within an energetic, inclusive culture focused on professional growth
Base Salary of $140,000-160,000 USD per year + [discretionary] quarterly commissions [subject to the terms of the applicable commission plan]
Total compensation range for this position: $140,000 - 200,000 USD per year. Earnings are dependent on individual performance.
Our Story At Meltwater, we believe that when you have the right people in the right environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. We are supported by a global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.
Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along the way. We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers. We are proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you\u2019ll work with people who care about your success and get the support you need to unlock new heights in your career. We are Meltwater. Inspired by innovation, powered by people.
Equal Employment Opportunity Statement Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.
All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.
Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.
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Description What We're Looking For: At Meltwater, our Customer Success team is focused on enabling customers to realize business value through the power of our platform. We partner with customers to drive innovation, adoption, and measurable outcomes through every phase of their journey - from onboarding to long-term growth and transformation. The Global Customer Success Director is a senior leader responsible for building deep, trusted relationships with Meltwater's most strategic customers. As a strategic advisor, you will lead the development and execution of platform engagement strategies that align Meltwater's solutions to your customers' business objectives. You will be accountable for driving product adoption, executive alignment, and business transformation by coordinating Meltwater's internal teams and partner ecosystem around your customer's unique needs. The ideal candidate is a business strategist, customer advocate, and experienced operator with a track record of growing large, complex, multi-national accounts in an enterprise SaaS environment.
Do you have the skills to fill this role Read the complete details below, and make your application today. Responsibilities
Cultivate and expand executive relationships with C-suite and senior business leaders (CMO, CCO, etc.)
Lead strategic account planning, mapping Meltwater solutions to customer priorities, and creating long-term value roadmaps
Champion a unified vision for customer success and align stakeholders across IT, marketing, sales, and customer experience functions
Deliver innovation and insight through business reviews, executive workshops, and success storytelling
Serve as the global quarterback across internal teams (Sales, Product, Services, Support, Partners), ensuring alignment and accountability for customer success
Identify and mitigate risk through proactive governance, executive alignment, and data-driven decision-making
Contribute to internal best practices and mentor Customer Success Managers and other team members supporting the account
Drive adoption across the full platform, with a focus on customer-centric outcomes and business transformation
Orchestrate cross-functional success plans that align with customer goals and deliver quantifiable outcomes
Track and optimize customer health, ensuring high product usage, satisfaction, and retention
Partner with Account Executives, Services, and Partners to identify whitespace opportunities, drive expansion, and accelerate customer maturity
Influence renewal and growth strategies through a deep understanding of the customer's business and success metrics
Cultivate customer advocacy by demonstrating value realization and enabling industry recognition (e.g., case studies, peer networking, events)
Qualifications
10+ years of experience in Customer Success, Strategic Consulting, or Account Leadership in a complex, enterprise SaaS environment
Experience managing global customers with $10M+ ARR and multiple stakeholders across regions and business units
Strong executive presence, business acumen, and storytelling ability
Proven ability to influence cross-functional teams and build internal alignment around a shared customer vision
Familiarity with Microsoft solutions or similar enterprise platforms
Willingness to travel (domestic and international) up to 25%
What We Offer
Flexible paid time off for better work-life balance
Excellent medical, dental, and vision options
401(k) match, life insurance, commuter benefits, and parental leave plans
Complimentary CalmApp subscription for you and your loved ones
Remote or hybrid work style within an energetic, inclusive culture focused on professional growth
Base Salary of $140,000-160,000 USD per year + [discretionary] quarterly commissions [subject to the terms of the applicable commission plan]
Total compensation range for this position: $140,000 - 200,000 USD per year. Earnings are dependent on individual performance.
Our Story At Meltwater, we believe that when you have the right people in the right environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. We are supported by a global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.
Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along the way. We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers. We are proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you\u2019ll work with people who care about your success and get the support you need to unlock new heights in your career. We are Meltwater. Inspired by innovation, powered by people.
Equal Employment Opportunity Statement Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.
All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.
Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.
#J-18808-Ljbffr