Illinois Staffing
Desktop Support Analyst
Robert Half is seeking a skilled and adaptable Desktop Support Analyst for a contract position based in Chicago. In this role, you will provide exceptional IT support, ensuring end-users have seamless access to the technology and tools they need. The ideal candidate thrives in a fast-paced, high-performance environment, can handle ambiguity, and possesses the ability to troubleshoot complex technical issues independently. Experience in Investment/Asset Management or Real Estate organizations is strongly preferred. Key Responsibilities: Manage incoming IT service requests via phone, email, chat, and ticketing systems. Address user inquiries regarding computer software and hardware. Troubleshoot and resolve complex incidents, including: Connectivity issues (e.g., Wi-Fi, LAN, cellular data, VPN, MDM, Citrix, VoIP, video conferencing). General productivity applications (e.g., Microsoft Outlook, Word, Excel, PowerPoint, Teams, Adobe Acrobat). Hardware problems (e.g., laptops, tablets, and mobile devices on Android/iOS). Identify and address potential issues proactively to minimize high-impact incidents. Investigate and resolve issues through research, collaboration, and diagnostics. Partner with internal teams and vendor technical support to resolve escalated issues. Utilize training resources and standardized procedures to educate users on best practices for software and hardware usage. Document all activities, incidents, and resolutions thoroughly in a ticketing system. Set up, configure, and maintain technology for employee use (hardware and software). Assist in the prevention, detection, and response to cybersecurity incidents per defined plans. Provide general Service Desk support duties as required and participate in an on-call rotation for occasional after-hours support. Requirements: Minimum of 2 years of experience in technology support roles. Technical expertise across diverse applications, operating systems, and devices. Proficient in Microsoft Office Suite, system security, VPNs, wired/wireless network configurations, VoIP, MFA, and web browsers. Strong troubleshooting skills with the ability to diagnose and resolve complex technical incidents with a sense of urgency. Excellent communication and interpersonal skills, with the ability to effectively interact with individuals at all levels of an organization. Adept at working independently with minimal supervision; adaptable and confident in handling ambiguous situations. Experience in a fast-paced, high-performance environment within Investment/Asset Management or Real Estate industries is strongly preferred.
Robert Half is seeking a skilled and adaptable Desktop Support Analyst for a contract position based in Chicago. In this role, you will provide exceptional IT support, ensuring end-users have seamless access to the technology and tools they need. The ideal candidate thrives in a fast-paced, high-performance environment, can handle ambiguity, and possesses the ability to troubleshoot complex technical issues independently. Experience in Investment/Asset Management or Real Estate organizations is strongly preferred. Key Responsibilities: Manage incoming IT service requests via phone, email, chat, and ticketing systems. Address user inquiries regarding computer software and hardware. Troubleshoot and resolve complex incidents, including: Connectivity issues (e.g., Wi-Fi, LAN, cellular data, VPN, MDM, Citrix, VoIP, video conferencing). General productivity applications (e.g., Microsoft Outlook, Word, Excel, PowerPoint, Teams, Adobe Acrobat). Hardware problems (e.g., laptops, tablets, and mobile devices on Android/iOS). Identify and address potential issues proactively to minimize high-impact incidents. Investigate and resolve issues through research, collaboration, and diagnostics. Partner with internal teams and vendor technical support to resolve escalated issues. Utilize training resources and standardized procedures to educate users on best practices for software and hardware usage. Document all activities, incidents, and resolutions thoroughly in a ticketing system. Set up, configure, and maintain technology for employee use (hardware and software). Assist in the prevention, detection, and response to cybersecurity incidents per defined plans. Provide general Service Desk support duties as required and participate in an on-call rotation for occasional after-hours support. Requirements: Minimum of 2 years of experience in technology support roles. Technical expertise across diverse applications, operating systems, and devices. Proficient in Microsoft Office Suite, system security, VPNs, wired/wireless network configurations, VoIP, MFA, and web browsers. Strong troubleshooting skills with the ability to diagnose and resolve complex technical incidents with a sense of urgency. Excellent communication and interpersonal skills, with the ability to effectively interact with individuals at all levels of an organization. Adept at working independently with minimal supervision; adaptable and confident in handling ambiguous situations. Experience in a fast-paced, high-performance environment within Investment/Asset Management or Real Estate industries is strongly preferred.