T-Mobile
Overview
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. Thats how were UNSTOPPABLE for our employees! Job Overview
Mobile Experts (ME) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They live and breathe T-Mobile and are brand ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a fast-paced environment where technology innovations, customer needs and the Retail experience are continuously evolving. They immerse themselves in meaningful connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They are experts in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. Mobile Experts do it the right way, meeting performance targets including sales, customer experience, and quality of sale metrics. Responsibilities Serving and selling to our customers, while providing a best in class customer experience and building loyalty Consistently leverages digital tools in interactions and onboarding Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology Partners with T-Mobile employees across channels, including business and customer service
Education and Work Experience
High School Diploma/GED (Required) 6 months of customer service and/or sales experience, Retail environment preferred
Knowledge, Skills and Abilities
Customer Satisfaction: Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers. Effective at balancing customer experience and performance goals. (Required) Team Building: Desire to be a part of the game-changing T-Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues. (Required) Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment. (Required)
Licenses and Certifications
At least 18 years of age Legally authorized to work in the United States
Travel
Travel Required (Yes/No): No DOT Regulated
DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Compensation
Hourly Base Pay: $19.00 Annualized Incentive Target: $9,360 Successful candidates actual incentive earnings vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. Benefits
At T-Mobile, our benefits exemplify the spirit of One Team, Together. Full and part-time employees have access to the same benefits when eligible. We offer medical, dental and vision insurance, flexible spending accounts, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays annually (approx. 4 weeks for new full-time employees and ~2.5 weeks for new part-time employees). Benefits also include paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, disability and life insurance options, and voluntary coverage. Eligible employees can also receive mobile service and home internet discounts, and access to commuter and transit programs. For details, visit the benefits site at www.t-mobilebenefits.com. Growth and Equal Opportunity
Never stop growing. T-Mobile supports growth without a traditional corporate ladder and encourages career development aligned with our values. T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship are made without regard to protected characteristics as described by law. Discrimination, retaliation or harassment based on any protected status is not tolerated. Talent comes in all forms at the Un-carrier. If you need reasonable accommodation during the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. This contact is not for applying for a position or for non-accommodation inquiries. #J-18808-Ljbffr
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. Thats how were UNSTOPPABLE for our employees! Job Overview
Mobile Experts (ME) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They live and breathe T-Mobile and are brand ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a fast-paced environment where technology innovations, customer needs and the Retail experience are continuously evolving. They immerse themselves in meaningful connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They are experts in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. Mobile Experts do it the right way, meeting performance targets including sales, customer experience, and quality of sale metrics. Responsibilities Serving and selling to our customers, while providing a best in class customer experience and building loyalty Consistently leverages digital tools in interactions and onboarding Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology Partners with T-Mobile employees across channels, including business and customer service
Education and Work Experience
High School Diploma/GED (Required) 6 months of customer service and/or sales experience, Retail environment preferred
Knowledge, Skills and Abilities
Customer Satisfaction: Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers. Effective at balancing customer experience and performance goals. (Required) Team Building: Desire to be a part of the game-changing T-Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues. (Required) Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment. (Required)
Licenses and Certifications
At least 18 years of age Legally authorized to work in the United States
Travel
Travel Required (Yes/No): No DOT Regulated
DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Compensation
Hourly Base Pay: $19.00 Annualized Incentive Target: $9,360 Successful candidates actual incentive earnings vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. Benefits
At T-Mobile, our benefits exemplify the spirit of One Team, Together. Full and part-time employees have access to the same benefits when eligible. We offer medical, dental and vision insurance, flexible spending accounts, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays annually (approx. 4 weeks for new full-time employees and ~2.5 weeks for new part-time employees). Benefits also include paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, disability and life insurance options, and voluntary coverage. Eligible employees can also receive mobile service and home internet discounts, and access to commuter and transit programs. For details, visit the benefits site at www.t-mobilebenefits.com. Growth and Equal Opportunity
Never stop growing. T-Mobile supports growth without a traditional corporate ladder and encourages career development aligned with our values. T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship are made without regard to protected characteristics as described by law. Discrimination, retaliation or harassment based on any protected status is not tolerated. Talent comes in all forms at the Un-carrier. If you need reasonable accommodation during the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. This contact is not for applying for a position or for non-accommodation inquiries. #J-18808-Ljbffr