Grand Hotel
Complex Reservations Administrator
Join our dynamic team as Complex Reservations Administrator at Islamorada Resort Collection! This opportunity is for an enthusiastic and highly motivated individual who is skilled in executing reservations as part of a successful revenue strategy. In this role, you will work closely with our Revenue, Sales and Operations teams to coordinate reservations for FIT, Wholesale and local accounts, ensuring all details are processed accurately. Must effectively communicate reservation information to the property teams including Front Desk and Accounting. You will have the opportunity to work in a multi-resort environment, providing exceptional customer service to guests and team members. This position will work remotely. Prior experience in hotel reservations preferred Strong attention to detail and organizational skills is a must Demonstrate exceptional customer service skills Read, write, and speak English fluently Demonstrate ability to manage duties independently without close supervision Ability to multitask and prioritize requests and assignments in a fast-paced environment Maintain a quiet dedicated space to work fully remote Proficiency in Microsoft Office and hotel reservation systems Be able to travel to the resorts in Islamorada, FL as needed Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Multiple Tiers of Medical Coverage Dental & Vision Coverage 24/7 Teledoc service Free Maintenance Medications Pet Insurance Hotel Discounts Tuition Reimbursement Paid Time Off (vacation, sick, bereavement, and Holidays) 401K Match Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
Join our dynamic team as Complex Reservations Administrator at Islamorada Resort Collection! This opportunity is for an enthusiastic and highly motivated individual who is skilled in executing reservations as part of a successful revenue strategy. In this role, you will work closely with our Revenue, Sales and Operations teams to coordinate reservations for FIT, Wholesale and local accounts, ensuring all details are processed accurately. Must effectively communicate reservation information to the property teams including Front Desk and Accounting. You will have the opportunity to work in a multi-resort environment, providing exceptional customer service to guests and team members. This position will work remotely. Prior experience in hotel reservations preferred Strong attention to detail and organizational skills is a must Demonstrate exceptional customer service skills Read, write, and speak English fluently Demonstrate ability to manage duties independently without close supervision Ability to multitask and prioritize requests and assignments in a fast-paced environment Maintain a quiet dedicated space to work fully remote Proficiency in Microsoft Office and hotel reservation systems Be able to travel to the resorts in Islamorada, FL as needed Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Multiple Tiers of Medical Coverage Dental & Vision Coverage 24/7 Teledoc service Free Maintenance Medications Pet Insurance Hotel Discounts Tuition Reimbursement Paid Time Off (vacation, sick, bereavement, and Holidays) 401K Match Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.