Hanger Clinic
With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.
Could This Be For You?
This position is full-time onsite - Hours: Mon - Fri - 8:30am to 5:00pm Under general supervision, provide customer service support to internal customers (production team) and external customers (clinicians). Typical responsibilities include internal fabrication support, liaison between service and technicians to clarify orders, enter work orders generated from mail, emails, phone calls and drop-offs. Your Impact
Specific functions may vary dependent upon departmental need, examples of essential functions are: Responsible for answering telephones, respond to emails and entering work orders as appropriate. Receive and screen incoming calls, answer questions, research and resolve problems, and direct calls to appropriate person. Review, screen, and prioritize all correspondence (mail, emails and dropped off items) to ensure proper completion. Enter data from source documents to office computer systems. Build and manage relationships with both internal (production team) and external customers (clinicians). May participate in the development of work deadlines; inform staff members of current developments within the department. Handle requests and/or assignments that require knowledge of the departments policies and procedures. Provide support to fabrication departments as needed. Provide support to schedule work orders, prep items for shipping, etc. Perform other duties as assigned. Minimum Qualifications
Typically requires a minimum of 2 years of related experience. Minimum High school diploma or equivalent required Preferred Experience in a medical industry in O&P a plus Additional Success Factors
Acquiring job skills and learning company policies and procedures to complete routine tasks. Experience with Word and Excel Solid data entry skills with accuracy Team player that supports the company goals to meet all service level metrics Basic knowledge of medical/industry terminology Ability to function in a fast-paced environment Detail oriented and high level of accuracy to meet the deadlines Experience with information systems needed for the area; Raven, Epicor and other systems Our Investment in You
Employees working at least 20 hours per week are eligible for the following benefits: Competitive Pay Health Insurance Vision Insurance Paid Vacation Time Off Paid Sick Time Off 8 hours of paid time to volunteer in your community Floating Holiday Life Insurance Medical Flex Spend Account Dependent Care Flex Spend Account Free employee assistance program 401(k) Full-time employees are also eligible for short-term and long-term disability insurance About the company
Hanger, Inc. (NYSE: HNGR) is a leading national provider of products and services that assist in enhancing or restoring the physical capabilities of patients with disabilities or injuries that is headquartered in Austin, TX. #J-18808-Ljbffr
This position is full-time onsite - Hours: Mon - Fri - 8:30am to 5:00pm Under general supervision, provide customer service support to internal customers (production team) and external customers (clinicians). Typical responsibilities include internal fabrication support, liaison between service and technicians to clarify orders, enter work orders generated from mail, emails, phone calls and drop-offs. Your Impact
Specific functions may vary dependent upon departmental need, examples of essential functions are: Responsible for answering telephones, respond to emails and entering work orders as appropriate. Receive and screen incoming calls, answer questions, research and resolve problems, and direct calls to appropriate person. Review, screen, and prioritize all correspondence (mail, emails and dropped off items) to ensure proper completion. Enter data from source documents to office computer systems. Build and manage relationships with both internal (production team) and external customers (clinicians). May participate in the development of work deadlines; inform staff members of current developments within the department. Handle requests and/or assignments that require knowledge of the departments policies and procedures. Provide support to fabrication departments as needed. Provide support to schedule work orders, prep items for shipping, etc. Perform other duties as assigned. Minimum Qualifications
Typically requires a minimum of 2 years of related experience. Minimum High school diploma or equivalent required Preferred Experience in a medical industry in O&P a plus Additional Success Factors
Acquiring job skills and learning company policies and procedures to complete routine tasks. Experience with Word and Excel Solid data entry skills with accuracy Team player that supports the company goals to meet all service level metrics Basic knowledge of medical/industry terminology Ability to function in a fast-paced environment Detail oriented and high level of accuracy to meet the deadlines Experience with information systems needed for the area; Raven, Epicor and other systems Our Investment in You
Employees working at least 20 hours per week are eligible for the following benefits: Competitive Pay Health Insurance Vision Insurance Paid Vacation Time Off Paid Sick Time Off 8 hours of paid time to volunteer in your community Floating Holiday Life Insurance Medical Flex Spend Account Dependent Care Flex Spend Account Free employee assistance program 401(k) Full-time employees are also eligible for short-term and long-term disability insurance About the company
Hanger, Inc. (NYSE: HNGR) is a leading national provider of products and services that assist in enhancing or restoring the physical capabilities of patients with disabilities or injuries that is headquartered in Austin, TX. #J-18808-Ljbffr