H&R Block
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Multi-Unit Team Leader
role at
H&R Block Our Company At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry. Joining us as a
Multi-Unit Team Leader , youll provide leadership over three H&R Block tax offices. Using your people management experience and passion for helping people, youll provide leadership to the customer-centric teams in the offices you manage to accelerate their seasonal tax business. Youll serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office related growth objectives for three tax offices. Prior tax preparation experience is not required. You will start a flexible part-time schedule in the fall to prepare for the busy tax season. From January to April, you will transition to full-time, including evening and weekend hours as needed. Please note that this role is not remote and will require you to work in-person. Responsibilities Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement Assist DGM in recruiting and interviewing candidates for tax office associate positions Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns Build an engaging team environment, across all offices, by training and coaching associates recognizing outstanding contributions Lead daily team meetings and communicate essential information to tax office associates Create associate work schedules across all offices and ensure accurate timekeeping and labor management Travel between offices as required Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment
Qualifications and Expertise
People management experience, with the demonstrated ability to grow and develop associates Demonstrated aptitude for growth plan execution and ability to lead towards growth culture Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision Strong interpersonal and communication skills, and a customer-centric mindset that seeks to understand and exceed client needs Computer proficient with the ability to use MS Office Bachelors degree in a related field, or high school diploma with the equivalent combination of experience Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)
What youll bring to the team
Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders Partner with the District General Manager to create and implement office-level growth plans and client growth targets Assist in recruiting and interviewing candidates for tax office associate positions Lead and coach associates to deliver exceptional client service Support the development of a collaborative multi-office team culture
Why work for us
We invest in our people by committing to their total well-being through benefits that support health, wellbeing, and financial wellness. Employee Assistance Program with Health Advocate Wellbeing program, BetterYou, to help you build healthy habits Neurodiversity and caregiver support available to you and your family Discounts on everyday items and services Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan (subject to eligibility) Details at www.blockbenefits.com
The Community You Will Join
At H&R Block we remain committed to building a Connected Culture trust, care, and connections guide how we work together so everyone feels safe to bring their authentic self to work and belongs as part of a larger team. You will be immersed in an exceptional work environment that is recognized globally on Best Companies lists. We celebrate diversity and inclusivity. H&R Block is an equal opportunity employer. If youre looking to make an impact, H&R Block is the place for you. Pay Range
The pay range for this position is listed below. Local minimum wage laws apply. Individual pay decisions depend on experience, education, and location. Pay range:
$15.00 - $40.00/Hr. Job Details
Employment type: Full-time Seniority level: Not Applicable Location: Sunnyvale, CA (in-person)
Sponsored Job #J-18808-Ljbffr
Multi-Unit Team Leader
role at
H&R Block Our Company At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry. Joining us as a
Multi-Unit Team Leader , youll provide leadership over three H&R Block tax offices. Using your people management experience and passion for helping people, youll provide leadership to the customer-centric teams in the offices you manage to accelerate their seasonal tax business. Youll serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office related growth objectives for three tax offices. Prior tax preparation experience is not required. You will start a flexible part-time schedule in the fall to prepare for the busy tax season. From January to April, you will transition to full-time, including evening and weekend hours as needed. Please note that this role is not remote and will require you to work in-person. Responsibilities Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement Assist DGM in recruiting and interviewing candidates for tax office associate positions Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns Build an engaging team environment, across all offices, by training and coaching associates recognizing outstanding contributions Lead daily team meetings and communicate essential information to tax office associates Create associate work schedules across all offices and ensure accurate timekeeping and labor management Travel between offices as required Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment
Qualifications and Expertise
People management experience, with the demonstrated ability to grow and develop associates Demonstrated aptitude for growth plan execution and ability to lead towards growth culture Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision Strong interpersonal and communication skills, and a customer-centric mindset that seeks to understand and exceed client needs Computer proficient with the ability to use MS Office Bachelors degree in a related field, or high school diploma with the equivalent combination of experience Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)
What youll bring to the team
Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders Partner with the District General Manager to create and implement office-level growth plans and client growth targets Assist in recruiting and interviewing candidates for tax office associate positions Lead and coach associates to deliver exceptional client service Support the development of a collaborative multi-office team culture
Why work for us
We invest in our people by committing to their total well-being through benefits that support health, wellbeing, and financial wellness. Employee Assistance Program with Health Advocate Wellbeing program, BetterYou, to help you build healthy habits Neurodiversity and caregiver support available to you and your family Discounts on everyday items and services Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan (subject to eligibility) Details at www.blockbenefits.com
The Community You Will Join
At H&R Block we remain committed to building a Connected Culture trust, care, and connections guide how we work together so everyone feels safe to bring their authentic self to work and belongs as part of a larger team. You will be immersed in an exceptional work environment that is recognized globally on Best Companies lists. We celebrate diversity and inclusivity. H&R Block is an equal opportunity employer. If youre looking to make an impact, H&R Block is the place for you. Pay Range
The pay range for this position is listed below. Local minimum wage laws apply. Individual pay decisions depend on experience, education, and location. Pay range:
$15.00 - $40.00/Hr. Job Details
Employment type: Full-time Seniority level: Not Applicable Location: Sunnyvale, CA (in-person)
Sponsored Job #J-18808-Ljbffr