PharMerica
Overview
Under the general direction of the VP of Client Services, the Director delivers on the companys value proposition to its clients. They lead a team of Sr. Account Managers, Account Managers and Managers. The Director cultivates and maintains on-going strategic client relationships and partnerships at all levels of the organization to achieve the company revenue, growth, and retention goals. Applicants must currently reside in the territory states of: FL, GA, TN, OH, NC, KY, or TX. About PharMerica
PharMerica is a closed-door pharmacy where you can focus on fulfilling the pharmaceutical needs of our long-term care and senior living clients. We offer a non-retail pharmacy environment. Our organization is in high growth mode, which means advancement opportunities for individuals who are looking for career progression. Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care, come join our team and apply today! Travel: 75%. Responsibilities
Drives retention and growth of a large book of business across a given team. Assesses, identifies and trains the talent on their team and appropriately assigns account responsibilities. Develops Account Managers into promotional candidates for a future position. Tracks expiring client contracts and identifies risk. Owns the strategic plan for renewal along with pricing and contract negotiation. Owns post-mortem plans for accounts lost and how to develop strategies that avoid further losses in the future. Deploys PharMericas advanced, consultative, and strategic approach to account management, including successful implementation and promotion of various corporate initiatives. Engages with the C-Suite, regional or facility leadership to discuss Monthly/Quarterly Business Reviews and Pharmacy Optimization Services. Oversees client issue escalation process and collaborates with key internal partners to achieve complete resolution. Monitors team performance on activities, tasks, contacts, and other material events with clients. Prepares a Book of Business Review on a quarterly or semi-annual basis with Management. Works with other company disciplines to ensure corporate standards are achieved. Attends client and PharMerica corporate/networking events and conferences. Conducts job responsibilities in accordance with the Companys Code of Business Conduct and Ethics, policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards. Qualifications
Education/Learning Experience Required: BA/BS Desired: MBA Work Experience Required: 5-10 years previous experience managing a team in a client management, customer service, or client support role; previous experience with team management in a healthcare setting or other business-to-business setting. Desired: related experience in pharmacy industry Skills/Knowledge Required: Ability to present to all levels of management; excellent time-management skills; basic computer skills; advanced Microsoft Office proficiency; outstanding problem solving skills; experience in root cause analysis; able to collaborate cross-functionally; experience working within a team Desired: Previous experience in a project management and client-facing customer service role; strong background in administrative management with the ability to manage multiple priorities and deadlines at once; strong experience in business writing About Our Line Of Business
PharMerica, an affiliate of BrightSpring Health Services, is a full-service pharmacy solution providing value beyond medication. PharMerica is the long-term care pharmacy services provider of choice for senior living communities, skilled nursing facilities, public health organizations, and post-acute care organizations. PharMerica is one of the nation's largest pharmacy companies, offering unmatched company culture, employee development, and advancement opportunities. For more information, please visit www.pharmerica.com. Salary Range
USD 125,000 - 140,000 / Year #J-18808-Ljbffr
Under the general direction of the VP of Client Services, the Director delivers on the companys value proposition to its clients. They lead a team of Sr. Account Managers, Account Managers and Managers. The Director cultivates and maintains on-going strategic client relationships and partnerships at all levels of the organization to achieve the company revenue, growth, and retention goals. Applicants must currently reside in the territory states of: FL, GA, TN, OH, NC, KY, or TX. About PharMerica
PharMerica is a closed-door pharmacy where you can focus on fulfilling the pharmaceutical needs of our long-term care and senior living clients. We offer a non-retail pharmacy environment. Our organization is in high growth mode, which means advancement opportunities for individuals who are looking for career progression. Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care, come join our team and apply today! Travel: 75%. Responsibilities
Drives retention and growth of a large book of business across a given team. Assesses, identifies and trains the talent on their team and appropriately assigns account responsibilities. Develops Account Managers into promotional candidates for a future position. Tracks expiring client contracts and identifies risk. Owns the strategic plan for renewal along with pricing and contract negotiation. Owns post-mortem plans for accounts lost and how to develop strategies that avoid further losses in the future. Deploys PharMericas advanced, consultative, and strategic approach to account management, including successful implementation and promotion of various corporate initiatives. Engages with the C-Suite, regional or facility leadership to discuss Monthly/Quarterly Business Reviews and Pharmacy Optimization Services. Oversees client issue escalation process and collaborates with key internal partners to achieve complete resolution. Monitors team performance on activities, tasks, contacts, and other material events with clients. Prepares a Book of Business Review on a quarterly or semi-annual basis with Management. Works with other company disciplines to ensure corporate standards are achieved. Attends client and PharMerica corporate/networking events and conferences. Conducts job responsibilities in accordance with the Companys Code of Business Conduct and Ethics, policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards. Qualifications
Education/Learning Experience Required: BA/BS Desired: MBA Work Experience Required: 5-10 years previous experience managing a team in a client management, customer service, or client support role; previous experience with team management in a healthcare setting or other business-to-business setting. Desired: related experience in pharmacy industry Skills/Knowledge Required: Ability to present to all levels of management; excellent time-management skills; basic computer skills; advanced Microsoft Office proficiency; outstanding problem solving skills; experience in root cause analysis; able to collaborate cross-functionally; experience working within a team Desired: Previous experience in a project management and client-facing customer service role; strong background in administrative management with the ability to manage multiple priorities and deadlines at once; strong experience in business writing About Our Line Of Business
PharMerica, an affiliate of BrightSpring Health Services, is a full-service pharmacy solution providing value beyond medication. PharMerica is the long-term care pharmacy services provider of choice for senior living communities, skilled nursing facilities, public health organizations, and post-acute care organizations. PharMerica is one of the nation's largest pharmacy companies, offering unmatched company culture, employee development, and advancement opportunities. For more information, please visit www.pharmerica.com. Salary Range
USD 125,000 - 140,000 / Year #J-18808-Ljbffr