APEX Service Partners
About Us:F.H. Furr Plumbing, Heating, A/C, and Electrical Inc. - 'Absolutely the Best'A proud major player in the residential home services business for over 45 yearsThe Company has over 1,000 employees across Virginia, Maryland, DC and Delaware with regional headquarters in Manassas, VA - our Georgetown, DE branch services southern DelawareWhy Choose Us:Competitive compensation and benefits packageJoin a dedicated support team committed to your successThrive in a dynamic and fast-paced work environmentBe part of a reputable company with a legacy of excellenceOpportunities for growth and advancementShift:Friday - Monday 7AM to 6PM and working remotely on Saturday and Sunday. Friday and Monday are in office at our Georgetown, Delaware office.What We Need:F.H. Furr isseekinga skilled and organized Dispatcher to play a pivotal role in ensuring our field technicians are dispatched efficiently and effectively. As a vital part of our team, you willbe responsible forcoordinating schedules, prioritizing calls, and providing exceptional customer serviceResponsibilities:Efficiently schedule and dispatch field technicians for service calls and projectsPrioritize service requests based on urgency and locationCommunicate effectively with customers to confirm appointments and provide updatesCoordinate with theteam toallocateresources for emergency callsMonitorfield technicians' progress and adjust schedules as neededMaintainaccuraterecords of service calls and technician activitiesQualifications:Proven experience in a dispatching or scheduling roleStrong organizational and multitasking skillsExcellent communication and customer service abilitiesFamiliarity with scheduling software or dispatching systems (experience withServiceTitanis a plus)Ability to work in a fast-paced, deadline-driven environmentDetail-oriented and able to accurately record and relay informationBenefits:Company-paid Medical, Dental, and Vision Insurance401(K) PlanCompany-paid Long-Term Disability and Life Insurance policiesShort-term disability and voluntary life insurance optionsGenerous PTO and Holiday PlanOpportunities for professional development and advancementUSD $18.00/Hr.USD $20.00/Hr.