City of DeFuniak Springs
Communication Officer (Dispatcher)
City of DeFuniak Springs, Defuniak Springs, Florida, United States, 32435
Overview
Communication Officer (Dispatcher) - City of DeFuniak Springs The City of DeFuniak Springs is an Equal Opportunity, E-Verify and Drug Free Workplace Employer. Job Summary
This position is responsible for performing specialized 911 radio and communications work receiving and dispatching calls and messages for police services, and may be required to dispatch fire and emergency medical services for the city. Work schedule will be on a rotating shift that typically includes a 10 or 12-hour shift with a 4-hour shift to ensure 40 hours per week. Subject to be called in on a holiday or during an emergency situation. Essential Job Functions
Interacts on phones and radios with culturally and socially diverse population. Receives emergency calls via telephone(s) and properly route 911 emergency calls. Hears and understands radio communication. Maintains on-the-air radio discipline in accordance with local, state, and federal regulations. Maintains contact with all mobile units. Answers questions for officers on the inquiry radio channel and prepares written statements for case entries. Acts as a receptionist. Answers questions over the phone regarding civil, criminal, and traffic laws or directs calls to appropriate agencies. Verifies and enters data into a computer as it is being received and monitors up to two radio channels simultaneously. Serves as inquiry operator by processing all requests from field units. Utilizes various communication techniques to keep callers calm in order to obtain necessary information. Works rotating shifts and performs in accordance with department policies and procedures, and local, state, and federal regulations. Requires responsibility for making decisions regarding actions to be taken and for independent judgment in the interpretation of policies and procedures, as well as application of laws and ordinances. Adheres to all safety rules and regulations. Adheres to work schedule and attendance requirements. Performs other duties as directed and required. Must create a positive public image as a representative of the city. Knowledge, Skills and Abilities
Knowledge of police or organization, procedures, services, and operating policies of the public safety communications center. Knowledge of local geography, including streets, blocks, city boundary limits, sectors, zones, and beat areas, and police response districts. Knowledge of mutual and automatic aide agreements with surrounding agencies. Knowledge of CAD formats and commands pertaining to the 911 operator or police dispatcher. Knowledge of the Federal Communications Commission rules and regulations pertaining to the operation of public safety, municipal government, and public utility radio communications services. Ability to type a minimum sustained rate of 35 net words per minute. Ability to read maps to give verbal directions to persons who are unfamiliar with the city. Ability to detect distinct tones from a telecommunications device for the deaf (TDD). Ability to operate a CTI/Computer Telephony Integration system, base radios, computer terminals, and teletype equipment to receive and transmit information. Ability to multi-task and dispatch police services, or fire and emergency medical services. Ability to shut out extraneous information from other radio channels and co-workers, while selectively listening to information recognized as crucial. Ability to use tact and courtesy to effectively interact with the public and with co-workers. Ability to apply principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions; to interpret a variety of technical instructions in written, mathematical or diagrammatic form; to make independent judgments in the absence of assistance; to acquire knowledge of topics related to primary occupation. Ability to use computers to generate reports, prepare spreadsheets and to enter data. Ability to communicate effectively and efficiently in English in a variety of ways to be effective within the parameters of the job. Senior / Employment Information
Seniority level: Entry level Employment type: Part-time Job function: Marketing, Public Relations, and Writing/Editing Industries: Government Administration Referrals increase your chances of interviewing at City of DeFuniak Springs by 2x. Get notified about new Communications Officer jobs in
DeFuniak Springs, FL . #J-18808-Ljbffr
Communication Officer (Dispatcher) - City of DeFuniak Springs The City of DeFuniak Springs is an Equal Opportunity, E-Verify and Drug Free Workplace Employer. Job Summary
This position is responsible for performing specialized 911 radio and communications work receiving and dispatching calls and messages for police services, and may be required to dispatch fire and emergency medical services for the city. Work schedule will be on a rotating shift that typically includes a 10 or 12-hour shift with a 4-hour shift to ensure 40 hours per week. Subject to be called in on a holiday or during an emergency situation. Essential Job Functions
Interacts on phones and radios with culturally and socially diverse population. Receives emergency calls via telephone(s) and properly route 911 emergency calls. Hears and understands radio communication. Maintains on-the-air radio discipline in accordance with local, state, and federal regulations. Maintains contact with all mobile units. Answers questions for officers on the inquiry radio channel and prepares written statements for case entries. Acts as a receptionist. Answers questions over the phone regarding civil, criminal, and traffic laws or directs calls to appropriate agencies. Verifies and enters data into a computer as it is being received and monitors up to two radio channels simultaneously. Serves as inquiry operator by processing all requests from field units. Utilizes various communication techniques to keep callers calm in order to obtain necessary information. Works rotating shifts and performs in accordance with department policies and procedures, and local, state, and federal regulations. Requires responsibility for making decisions regarding actions to be taken and for independent judgment in the interpretation of policies and procedures, as well as application of laws and ordinances. Adheres to all safety rules and regulations. Adheres to work schedule and attendance requirements. Performs other duties as directed and required. Must create a positive public image as a representative of the city. Knowledge, Skills and Abilities
Knowledge of police or organization, procedures, services, and operating policies of the public safety communications center. Knowledge of local geography, including streets, blocks, city boundary limits, sectors, zones, and beat areas, and police response districts. Knowledge of mutual and automatic aide agreements with surrounding agencies. Knowledge of CAD formats and commands pertaining to the 911 operator or police dispatcher. Knowledge of the Federal Communications Commission rules and regulations pertaining to the operation of public safety, municipal government, and public utility radio communications services. Ability to type a minimum sustained rate of 35 net words per minute. Ability to read maps to give verbal directions to persons who are unfamiliar with the city. Ability to detect distinct tones from a telecommunications device for the deaf (TDD). Ability to operate a CTI/Computer Telephony Integration system, base radios, computer terminals, and teletype equipment to receive and transmit information. Ability to multi-task and dispatch police services, or fire and emergency medical services. Ability to shut out extraneous information from other radio channels and co-workers, while selectively listening to information recognized as crucial. Ability to use tact and courtesy to effectively interact with the public and with co-workers. Ability to apply principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions; to interpret a variety of technical instructions in written, mathematical or diagrammatic form; to make independent judgments in the absence of assistance; to acquire knowledge of topics related to primary occupation. Ability to use computers to generate reports, prepare spreadsheets and to enter data. Ability to communicate effectively and efficiently in English in a variety of ways to be effective within the parameters of the job. Senior / Employment Information
Seniority level: Entry level Employment type: Part-time Job function: Marketing, Public Relations, and Writing/Editing Industries: Government Administration Referrals increase your chances of interviewing at City of DeFuniak Springs by 2x. Get notified about new Communications Officer jobs in
DeFuniak Springs, FL . #J-18808-Ljbffr