Delaware Staffing
Director of Client Success, Payer Risk Adjustment
Delaware Staffing, Dover, Delaware, United States, 19904
Director Of Client Success
Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. The Director of Client Success will report to the VP of Client Success and be responsible for strategically building and managing customer relationships. This leader will have accountability for customer partnerships from an operational and delivery perspective working closely with Client Success Managers. The Director of Client Success will communicate regularly with customer executives to ensure and enhance satisfaction, defining and executing retention strategies, setting and managing customer expectations, and ensuring Datavant is delivering against its customer business cases. Your will be responsible for: Client Experience Build and maintain strong relationships with internal departments and external stakeholders, with a focus on Executive sponsors and department heads. Ensure high levels of client satisfaction and retention Serve as an escalation point for client issues, ensuring issues are resolved quickly by leveraging resources Interpret client needs and provide expertise for internal product development and advanced development teams Serve as liaison between clients and internal teams Operational Excellence Proactively engage clients and provide key insights to evaluate clients' success with our solutions Manage coordination, tracking, and reporting of all things related to client projects Ensure smooth communication between internal stakeholders through regular reporting and information sharing Identify project risks that impact the quality of our product and services delivery to clients Own client operations project management processes, tools, reference materials, and cross-functional usage Identify, define, and execute process improvements aligned with departmental needs and organizational goals Partner with the coding operations, coding quality, data integration, product, and engineering teams Leadership & Team Development Provide visionary leadership to a team of Client Success Managers, fostering a high-performance culture Support and develop a team of Client Success Managers to provide product implementation services Mentor and develop team members, ensuring they have the skills and resources Allocate Client Success Managers to clients, ensuring that these resources build strong relationships Work proactively and collaboratively with other Client Success and Operational leaders Translate complex project and performance data into clear, actionable updates for executive stakeholders Represent the client voice in cross-functional executive forums and strategic planning sessions What you bring to the table: Bachelor's degree in Business, Operations Management, or a related field; MBA or equivalent advanced degree preferred. At least 8 to 10 years of experience in healthcare technology with specific expertise in the implementation of large programs across varied healthcare organizations, including health plans and provider organizations. Hands-on experience implementing cloud-based / SaaS based technology products for use by external clients and ability to articulate product benefits. Strong relationship-building and client management skills. Experience working in a highly dynamic, scaling technology company. Detail-oriented and collaborative leader willing to roll up their sleeves and get it done. Proven track record of building and leading high-performance teams in a fast-paced, dynamic environment. Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels of the organization. Strong analytical and problem-solving skills, with a strategic mindset and a focus on continuous improvement. Familiarity with CMS HCC risk adjustment processes preferred.
Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. The Director of Client Success will report to the VP of Client Success and be responsible for strategically building and managing customer relationships. This leader will have accountability for customer partnerships from an operational and delivery perspective working closely with Client Success Managers. The Director of Client Success will communicate regularly with customer executives to ensure and enhance satisfaction, defining and executing retention strategies, setting and managing customer expectations, and ensuring Datavant is delivering against its customer business cases. Your will be responsible for: Client Experience Build and maintain strong relationships with internal departments and external stakeholders, with a focus on Executive sponsors and department heads. Ensure high levels of client satisfaction and retention Serve as an escalation point for client issues, ensuring issues are resolved quickly by leveraging resources Interpret client needs and provide expertise for internal product development and advanced development teams Serve as liaison between clients and internal teams Operational Excellence Proactively engage clients and provide key insights to evaluate clients' success with our solutions Manage coordination, tracking, and reporting of all things related to client projects Ensure smooth communication between internal stakeholders through regular reporting and information sharing Identify project risks that impact the quality of our product and services delivery to clients Own client operations project management processes, tools, reference materials, and cross-functional usage Identify, define, and execute process improvements aligned with departmental needs and organizational goals Partner with the coding operations, coding quality, data integration, product, and engineering teams Leadership & Team Development Provide visionary leadership to a team of Client Success Managers, fostering a high-performance culture Support and develop a team of Client Success Managers to provide product implementation services Mentor and develop team members, ensuring they have the skills and resources Allocate Client Success Managers to clients, ensuring that these resources build strong relationships Work proactively and collaboratively with other Client Success and Operational leaders Translate complex project and performance data into clear, actionable updates for executive stakeholders Represent the client voice in cross-functional executive forums and strategic planning sessions What you bring to the table: Bachelor's degree in Business, Operations Management, or a related field; MBA or equivalent advanced degree preferred. At least 8 to 10 years of experience in healthcare technology with specific expertise in the implementation of large programs across varied healthcare organizations, including health plans and provider organizations. Hands-on experience implementing cloud-based / SaaS based technology products for use by external clients and ability to articulate product benefits. Strong relationship-building and client management skills. Experience working in a highly dynamic, scaling technology company. Detail-oriented and collaborative leader willing to roll up their sleeves and get it done. Proven track record of building and leading high-performance teams in a fast-paced, dynamic environment. Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels of the organization. Strong analytical and problem-solving skills, with a strategic mindset and a focus on continuous improvement. Familiarity with CMS HCC risk adjustment processes preferred.