habitathealth.com
Sr. Manager Growth Strategy & Operations
habitathealth.com, San Francisco, California, United States, 94199
Overview
Sr. Manager Growth Strategy & Operations at Habitat Health. Habitat Health envisions a world where older adults experience an independent and joyful aging journey in the comfort of their homes, enabled by access to comprehensive health care. We provide personalized, coordinated clinical and social care as well as health plan coverage through the Program of All-Inclusive Care for the Elderly (PACE) in collaboration with leading healthcare partners, including Kaiser Permanente. Habitat Health offers a fully integrated experience that brings more good days and a sense of belonging to participants and their caregivers. We build engaged, fulfilled care teams to deliver personalized care in our centers and in the home and support our partners with scalable solutions to meet the health care needs and costs of aging populations. This role supports the Growth team’s mission to amplify the impact of the PACE model of care by educating about and expanding access to the program. To learn more, visit https : / / www.habitathealth.com. Role Scope
The Growth team focuses on amplifying the impact of the PACE model of care by educating about and expanding access to the program. Our team manages the end-to-end process of identifying, attracting, engaging with, assessing, and enrolling new participants. The Senior Manager, Growth Strategy & Operations will support the development and implementation of strategic initiatives in support of the team’s mission. Core Responsibilities & Expectations
Drive strategic growth initiatives (from analyses & research, recommendations, stakeholder alignment, operational alignment, to rollout) across activities related to expanding the participant population, such as: New market strategy Top-of-funnel referral generation Operational improvements across the enrollment journey Call center strategy & operations Program design input Seamless handover to care teams Design of new operational processes Support partner management (e.g., Kaiser Permanente, our JV partner in California) including owning key relationships, building collaborative tools and workflows to educate / enable clinicians and refer patients who may benefit from PACE, and solving operational challenges Support development and management of key Growth platforms and tools (including Salesforce and EPIC) Support regular reporting and performance tracking, monitor success, elicit feedback and input on initiatives, and identify opportunities for / drive continuous iteration and improvement Collaborate across the organization, including supporting key strategic decisions and building assets related to clinical operations, participant experience and journey, health plan operations, and product development as they intersect with growth priorities Facilitate cross-functional & external stakeholder engagement to align on and drive progress against key initiatives Qualifications (Core)
5+ years of relevant experience, such as in health care delivery at a high-growth startup or consulting for health care payers & providers Demonstrated ability to be a self-starter, excel in a fast-paced, unstructured work environment, operate in ambiguity, and take action Excellent analytical and project management skills Strong interpersonal and written / oral communication skills; high EQ A bachelor's degree is required Strong problem solver who can connect high-level strategy to daily execution Thrives in fast-paced, evolving environments and builds structure where none exists Deep cultural alignment with Habitat’s values and a strong passion for our mission Willingness to work in a hybrid work environment, with travel to Habitat Health centers as needed Proof of medical clearance for communicable diseases, including a TB test Proof of all immunizations are up to date Qualifications (Preferred)
Advanced degree (e.g., MBA, MHA, MPH) in health care administration, business, or related field Familiarity with the PACE program or other elderly care organizations Experience working in geriatric primary care Compensation
We take into account an individual’s qualifications, skillset, and experience to determine final salary. This role is eligible for medical / dental / vision insurance, short and long-term disability, life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays. The expected base salary range for this position is $135k - 158K + bonus. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location. Vaccination Policy
We have vaccination policies to keep both our team members and participants safe. For COVID and flu, we require either proof of vaccination or a declination form and required masking while in participant locations. Reasonable accommodations will be considered based on disability or sincerely held religious beliefs, per applicable law. Team members must adhere to infection control, PPE standards and vaccination requirements related to specific roles and locations as a condition of employment. Equity, Diversity & Inclusion
Habitat Health is an Equal Opportunity employer and committed to creating a diverse and inclusive workplace. Applicants are considered based on qualifications without regard to race, color, religion, creed, sex, gender identity, gender expression, sexual orientation, marital status, military or veteran status, age, national origin, disability, medical condition, or other status protected by law. Habitat Health will provide reasonable accommodations for qualified individuals with disabilities or sincerely held religious beliefs in accordance with applicable law. For accommodations, contact careers@habitathealth.com. E-Verify
This employer participates in E-Verify and will provide Form I-9 information to verify work authorization. If E-Verify cannot confirm, you will be provided with instructions to resolve the issue. Note
Please ensure your application is submitted through a Habitat Health sponsored site. Our emails will come from @habitathealth.com addresses.
#J-18808-Ljbffr
Sr. Manager Growth Strategy & Operations at Habitat Health. Habitat Health envisions a world where older adults experience an independent and joyful aging journey in the comfort of their homes, enabled by access to comprehensive health care. We provide personalized, coordinated clinical and social care as well as health plan coverage through the Program of All-Inclusive Care for the Elderly (PACE) in collaboration with leading healthcare partners, including Kaiser Permanente. Habitat Health offers a fully integrated experience that brings more good days and a sense of belonging to participants and their caregivers. We build engaged, fulfilled care teams to deliver personalized care in our centers and in the home and support our partners with scalable solutions to meet the health care needs and costs of aging populations. This role supports the Growth team’s mission to amplify the impact of the PACE model of care by educating about and expanding access to the program. To learn more, visit https : / / www.habitathealth.com. Role Scope
The Growth team focuses on amplifying the impact of the PACE model of care by educating about and expanding access to the program. Our team manages the end-to-end process of identifying, attracting, engaging with, assessing, and enrolling new participants. The Senior Manager, Growth Strategy & Operations will support the development and implementation of strategic initiatives in support of the team’s mission. Core Responsibilities & Expectations
Drive strategic growth initiatives (from analyses & research, recommendations, stakeholder alignment, operational alignment, to rollout) across activities related to expanding the participant population, such as: New market strategy Top-of-funnel referral generation Operational improvements across the enrollment journey Call center strategy & operations Program design input Seamless handover to care teams Design of new operational processes Support partner management (e.g., Kaiser Permanente, our JV partner in California) including owning key relationships, building collaborative tools and workflows to educate / enable clinicians and refer patients who may benefit from PACE, and solving operational challenges Support development and management of key Growth platforms and tools (including Salesforce and EPIC) Support regular reporting and performance tracking, monitor success, elicit feedback and input on initiatives, and identify opportunities for / drive continuous iteration and improvement Collaborate across the organization, including supporting key strategic decisions and building assets related to clinical operations, participant experience and journey, health plan operations, and product development as they intersect with growth priorities Facilitate cross-functional & external stakeholder engagement to align on and drive progress against key initiatives Qualifications (Core)
5+ years of relevant experience, such as in health care delivery at a high-growth startup or consulting for health care payers & providers Demonstrated ability to be a self-starter, excel in a fast-paced, unstructured work environment, operate in ambiguity, and take action Excellent analytical and project management skills Strong interpersonal and written / oral communication skills; high EQ A bachelor's degree is required Strong problem solver who can connect high-level strategy to daily execution Thrives in fast-paced, evolving environments and builds structure where none exists Deep cultural alignment with Habitat’s values and a strong passion for our mission Willingness to work in a hybrid work environment, with travel to Habitat Health centers as needed Proof of medical clearance for communicable diseases, including a TB test Proof of all immunizations are up to date Qualifications (Preferred)
Advanced degree (e.g., MBA, MHA, MPH) in health care administration, business, or related field Familiarity with the PACE program or other elderly care organizations Experience working in geriatric primary care Compensation
We take into account an individual’s qualifications, skillset, and experience to determine final salary. This role is eligible for medical / dental / vision insurance, short and long-term disability, life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays. The expected base salary range for this position is $135k - 158K + bonus. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location. Vaccination Policy
We have vaccination policies to keep both our team members and participants safe. For COVID and flu, we require either proof of vaccination or a declination form and required masking while in participant locations. Reasonable accommodations will be considered based on disability or sincerely held religious beliefs, per applicable law. Team members must adhere to infection control, PPE standards and vaccination requirements related to specific roles and locations as a condition of employment. Equity, Diversity & Inclusion
Habitat Health is an Equal Opportunity employer and committed to creating a diverse and inclusive workplace. Applicants are considered based on qualifications without regard to race, color, religion, creed, sex, gender identity, gender expression, sexual orientation, marital status, military or veteran status, age, national origin, disability, medical condition, or other status protected by law. Habitat Health will provide reasonable accommodations for qualified individuals with disabilities or sincerely held religious beliefs in accordance with applicable law. For accommodations, contact careers@habitathealth.com. E-Verify
This employer participates in E-Verify and will provide Form I-9 information to verify work authorization. If E-Verify cannot confirm, you will be provided with instructions to resolve the issue. Note
Please ensure your application is submitted through a Habitat Health sponsored site. Our emails will come from @habitathealth.com addresses.
#J-18808-Ljbffr