McDermott Will & Emery
Guest Services Attendant
Build your big career with the firm that does Big Law, Better. McDermott Will & Schulte is a leading global law firm that brings together more than 1,750 lawyers and 3,200 business professionals. We celebrate excellence, collaboration, and community and have been recognized as a top workplace by USA Today, Fortune, The American Lawyer, and others. We are also certified by Great Place to Work. At McDermott, we don't just invest in your future, we accelerate your career
wherever it may lead. That includes supporting you both in and outside of the office. With us, you'll find: A firm where everyone belongs: Our award-winning culture prioritizes warmth and authenticity
we encourage you to be yourself! Enthusiasm for all perspectives: We're smarter and stronger when everyone has a voice and a seat at the table. We welcome unique viewpoints and ideas, and we make opportunities for you and your career to thrive. Support to feel your best and do your best: Wellness is integral to building a successful career and a rich life. That's why our benefits program supports your physical, emotional, mental, and financial health, with an emphasis on work-life balance. Real rewards for real work: We offer generous compensation packages that recognize hard work and excellence. Job Description: Position Summary:
The Guest Services Attendant is responsible for providing excellent client service to our internal and external guests. This role coordinates conference room and office space management in conjunction with team members to ensure all needs are met; from providing catering, equipment, supplies, videoconferencing, and set-up and resetting of rooms. The Guest Services Attendant works under general supervision and relies on initiative and pre-existing guidelines to perform the essential functions outlined below. Essential Functions and Responsibilities: Provide quality customer service and an enjoyable experience for clients while seamlessly executing daily operations. Prepare for the day by reviewing the schedule, familiarizing with expected guests, and anticipating needs using tools scheduling and CRM tools. Schedule conference rooms and coordinate all aspects pertaining to meeting logistics for guest building passes, name tags, catering, audio-visual, security, and other requests through the reservation system; and assist other personnel with using the application as needed. Greet all Firm visitors including clients, attorneys, applicants, maintenance/repair persons, and direct scheduled visitors to the appropriate attorney or staff member in accordance with Firm policies and procedures. Communicate effectively with the Hospitality team and support preparation and maintenance of conference rooms including delivery and set-up of food, beverages, conference equipment, and supplies; ensuring timely breakdown and cleaning after meetings; and perform basic maintenance of equipment. Administer catering invoices with appropriate attorney and client numbers for all food and beverage requests. Maintain professional appearance of lobby, reception area, conference rooms, and all client-facing areas by monitoring cleanliness and orderliness. Follow standard security policies and procedures in coordination with building security. Assist travelers in the local office by providing recommendations and interfacing with McDermotts travel provider. Work alongside and coordinate with other teams including Events, Business Development, Facilities, Office Services, IT, and Hospitality. Job Specifications: High school diploma or equivalent. At least two (2) years of related work experience. Knowledge of Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word). Strong written and verbal communication skills. Ability to promptly begin working at scheduled time. Ability to work effectively in a fast-paced environment and pivot as necessary. Ability to communicate in a friendly, approachable, professional, and high-level client-service-oriented fashion. Ability to work flexible and/or additional overtime hours and weekend as needed. Overtime may be requested for specific events, which will be communicated ahead of time. Successful candidates will be provided with outstanding career opportunities and will receive a competitive total rewards package with the opportunity to earn performance-based bonuses. Target Hiring Range $53,000 - $66,000 Please note that quoted salary ranges are not guarantees of what final salary offers may be. Base pay is based on market location and may vary depending on job-related knowledge, skills, experience, and geographic location. Base pay is only one part of the Total Rewards that MWE provides to compensate and recognize our staff professionals for their work. Full time positions are eligible for a discretionary bonus and a comprehensive benefits package. As part of our ongoing commitment to be #AlwaysBetter for our people, clients, and communities, we have created a culture of belonging that champions your individuality as both a person and a professional. From our competitive compensation, top benefits, and award-winning professional development programs to industry-leading wellness initiatives, we support you through every stage of your life and career. With McDermott, you can live a life you love both in and outside of the office. Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: While performing the duties of this job, the employee is required to sit, use hands, reach with hands and arms, stoop, talk, and hear. The employee must occasionally lift up to twenty (20) pounds. Work Environment: Typical indoor office environment. Disclaimer:
The above statements are intended to describe the general nature and level of the work being performed by people within this classification. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.
Build your big career with the firm that does Big Law, Better. McDermott Will & Schulte is a leading global law firm that brings together more than 1,750 lawyers and 3,200 business professionals. We celebrate excellence, collaboration, and community and have been recognized as a top workplace by USA Today, Fortune, The American Lawyer, and others. We are also certified by Great Place to Work. At McDermott, we don't just invest in your future, we accelerate your career
wherever it may lead. That includes supporting you both in and outside of the office. With us, you'll find: A firm where everyone belongs: Our award-winning culture prioritizes warmth and authenticity
we encourage you to be yourself! Enthusiasm for all perspectives: We're smarter and stronger when everyone has a voice and a seat at the table. We welcome unique viewpoints and ideas, and we make opportunities for you and your career to thrive. Support to feel your best and do your best: Wellness is integral to building a successful career and a rich life. That's why our benefits program supports your physical, emotional, mental, and financial health, with an emphasis on work-life balance. Real rewards for real work: We offer generous compensation packages that recognize hard work and excellence. Job Description: Position Summary:
The Guest Services Attendant is responsible for providing excellent client service to our internal and external guests. This role coordinates conference room and office space management in conjunction with team members to ensure all needs are met; from providing catering, equipment, supplies, videoconferencing, and set-up and resetting of rooms. The Guest Services Attendant works under general supervision and relies on initiative and pre-existing guidelines to perform the essential functions outlined below. Essential Functions and Responsibilities: Provide quality customer service and an enjoyable experience for clients while seamlessly executing daily operations. Prepare for the day by reviewing the schedule, familiarizing with expected guests, and anticipating needs using tools scheduling and CRM tools. Schedule conference rooms and coordinate all aspects pertaining to meeting logistics for guest building passes, name tags, catering, audio-visual, security, and other requests through the reservation system; and assist other personnel with using the application as needed. Greet all Firm visitors including clients, attorneys, applicants, maintenance/repair persons, and direct scheduled visitors to the appropriate attorney or staff member in accordance with Firm policies and procedures. Communicate effectively with the Hospitality team and support preparation and maintenance of conference rooms including delivery and set-up of food, beverages, conference equipment, and supplies; ensuring timely breakdown and cleaning after meetings; and perform basic maintenance of equipment. Administer catering invoices with appropriate attorney and client numbers for all food and beverage requests. Maintain professional appearance of lobby, reception area, conference rooms, and all client-facing areas by monitoring cleanliness and orderliness. Follow standard security policies and procedures in coordination with building security. Assist travelers in the local office by providing recommendations and interfacing with McDermotts travel provider. Work alongside and coordinate with other teams including Events, Business Development, Facilities, Office Services, IT, and Hospitality. Job Specifications: High school diploma or equivalent. At least two (2) years of related work experience. Knowledge of Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word). Strong written and verbal communication skills. Ability to promptly begin working at scheduled time. Ability to work effectively in a fast-paced environment and pivot as necessary. Ability to communicate in a friendly, approachable, professional, and high-level client-service-oriented fashion. Ability to work flexible and/or additional overtime hours and weekend as needed. Overtime may be requested for specific events, which will be communicated ahead of time. Successful candidates will be provided with outstanding career opportunities and will receive a competitive total rewards package with the opportunity to earn performance-based bonuses. Target Hiring Range $53,000 - $66,000 Please note that quoted salary ranges are not guarantees of what final salary offers may be. Base pay is based on market location and may vary depending on job-related knowledge, skills, experience, and geographic location. Base pay is only one part of the Total Rewards that MWE provides to compensate and recognize our staff professionals for their work. Full time positions are eligible for a discretionary bonus and a comprehensive benefits package. As part of our ongoing commitment to be #AlwaysBetter for our people, clients, and communities, we have created a culture of belonging that champions your individuality as both a person and a professional. From our competitive compensation, top benefits, and award-winning professional development programs to industry-leading wellness initiatives, we support you through every stage of your life and career. With McDermott, you can live a life you love both in and outside of the office. Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: While performing the duties of this job, the employee is required to sit, use hands, reach with hands and arms, stoop, talk, and hear. The employee must occasionally lift up to twenty (20) pounds. Work Environment: Typical indoor office environment. Disclaimer:
The above statements are intended to describe the general nature and level of the work being performed by people within this classification. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.