Grifols
Supply Chain Customer Service Representative I
Grifols, Morrisville, North Carolina, United States, 27560
Supply Chain Customer Service Representative I
Location: NC-RTP, US Contract Type: Regular Full-Time Area: Customer Service Grifols Diagnostics Solutions is seeking a Supply Chain Customer Service & Logistics Representative I. This hybrid position is located at Research Triangle Park in Raleigh-Durham, NC. This role is responsible for developing and maintaining world-class relationships with both External and Internal Diagnostics Customers, including the Commercial Operations and Technical Support departments. Assists with ensuring on time and complete delivery of goods to Diagnostics Customers in the Americas region by developing and maintaining key relationships with all Logistics providers (manufacturers, warehouses and freight carriers). Key member of the America's Supply Chain Organization responsible for process development to improve efficiency and contribute to Cost Savings Initiatives. Responsibilities: Maintenance of sales order entry into SAP Coordination and Management of outbound shipments to Customers, this includes but is not limited to facilitating import permits, meeting logistic requirements and other related process. Manage the Track and Trace process to insure meeting the validated shipping requirements Customer invoicing and SOX compliance Assist with the management of Logistics Providers, including 3PL warehouses and Freight Carriers Maintenance of SAP transactions to ensure data integrity and traceability of products Contribute to Supply Chain strategic/special projects Collaborating with Planning/Procurement group for ongoing analysis of the required levels of inventory to meet customer requirements. Performing Ongoing analysis of Supply Chain Key Performance Indicators (KPIs) including Customers On-time Delivery Performance Other duties which may be assigned by the department manager Customer Service Key Actions: Seeks to understand customer's needs, educates customers, builds collaborative relationships with customers, takes actions to meet customer needs and concerns, sets up customer feedback systems. Knowledge, Skills, and Abilities: Demonstrated knowledge of SAP (preferably MM/SD modules) Working knowledge of MS office components, especially Excel, Word and PowerPoint Prior experience in air transportation, customs clearance processes and international logistics desirable Proven ability to work under pressure and with ambiguity Demonstrated analytical and problem-solving skills Demonstrated ability to focus on key customer needs APICS certification/ Six Sigma or equivalent is desirable. Excellent communication and interpersonal skills Education: Associates Degree, advanced training, or equivalent experience required. Experience: 2-3 years of experience in supply chain/logistics roles Equivalency: Depending on the area of assignment, directly related experience or a combination of directly related education and experience and/or competencies may be considered in place of the stated requirements. Grifols provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. We will consider for employment all qualified applicants in a manner consistent with the requirements of all applicable laws, including but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Location: NC-RTP, US Contract Type: Regular Full-Time Area: Customer Service Grifols Diagnostics Solutions is seeking a Supply Chain Customer Service & Logistics Representative I. This hybrid position is located at Research Triangle Park in Raleigh-Durham, NC. This role is responsible for developing and maintaining world-class relationships with both External and Internal Diagnostics Customers, including the Commercial Operations and Technical Support departments. Assists with ensuring on time and complete delivery of goods to Diagnostics Customers in the Americas region by developing and maintaining key relationships with all Logistics providers (manufacturers, warehouses and freight carriers). Key member of the America's Supply Chain Organization responsible for process development to improve efficiency and contribute to Cost Savings Initiatives. Responsibilities: Maintenance of sales order entry into SAP Coordination and Management of outbound shipments to Customers, this includes but is not limited to facilitating import permits, meeting logistic requirements and other related process. Manage the Track and Trace process to insure meeting the validated shipping requirements Customer invoicing and SOX compliance Assist with the management of Logistics Providers, including 3PL warehouses and Freight Carriers Maintenance of SAP transactions to ensure data integrity and traceability of products Contribute to Supply Chain strategic/special projects Collaborating with Planning/Procurement group for ongoing analysis of the required levels of inventory to meet customer requirements. Performing Ongoing analysis of Supply Chain Key Performance Indicators (KPIs) including Customers On-time Delivery Performance Other duties which may be assigned by the department manager Customer Service Key Actions: Seeks to understand customer's needs, educates customers, builds collaborative relationships with customers, takes actions to meet customer needs and concerns, sets up customer feedback systems. Knowledge, Skills, and Abilities: Demonstrated knowledge of SAP (preferably MM/SD modules) Working knowledge of MS office components, especially Excel, Word and PowerPoint Prior experience in air transportation, customs clearance processes and international logistics desirable Proven ability to work under pressure and with ambiguity Demonstrated analytical and problem-solving skills Demonstrated ability to focus on key customer needs APICS certification/ Six Sigma or equivalent is desirable. Excellent communication and interpersonal skills Education: Associates Degree, advanced training, or equivalent experience required. Experience: 2-3 years of experience in supply chain/logistics roles Equivalency: Depending on the area of assignment, directly related experience or a combination of directly related education and experience and/or competencies may be considered in place of the stated requirements. Grifols provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. We will consider for employment all qualified applicants in a manner consistent with the requirements of all applicable laws, including but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.