American University
Student Engagement Commons Front Desk Assistant (Student) (FWS)
American University, Washington, District Of Columbia, United States, 20599
Work Where You Learn: Build Experience, Grow Skills, and Contribute to Your University Community.
This position is available only to enrolled American University students. Important guidance for current American University employees: American University current employees, including those employed in student positions, must apply through their employee Workday account. If you are a current employee at American University, please log into your employee Workday account and select the Find Jobs report which will take you to our internal career listings. Applying outside of your employee Workday account may cause delays in a hire process. Facilities & Event Services
Time Type: Part time FLSA Status: Non-Exempt Job Description
Summary: The University Center is one of six administrative units within the Student Engagement cohort of the Division of Student Affairs located within the Mary Graydon Student Center and the Student Engagement Commons. The Student Engagement Commons (SEC) Front Desk Assistant reports to the Assistant Director, Facilities & Event Services. The SEC Front Desk Assistant provides support for the various Recognized Student Organizations (RSOs) and Division of Student Affairs offices located together on the Mary Graydon Student Center (MGSC) 2nd and 3rd floors. The SEC Font Desk Assistant may serve as the first point of contact for many of the students, faculty, staff, parents, and others who are in search of an organization or department within the Student Center. The Assistant provides general office support to team members in a variety of ways supporting the general mission of the Student Engagement Commons. Essential Functions
1.) Customer Service Facilitate solutions to concerns that come to the attention of the front desk regarding event space setups, AV support, lockouts, lost and found, housekeeping issues, and minor facility maintenance request. Maintain a working knowledge of programming happening in the building, and facility needs. Communicate and report any security or safety concerns to the appropriate parties. 2.) Office and Administrative Support Serve as an additional agent to answer the University Information Line. Manage gaming system in Eagle's Landing on the MGSC 2nd floor. Assist in the general upkeep of common spaces on the floor, assist in keeping keys, security of office spaces, rearranging furniture, and keeping an inventory of supplies for the various rooms. Maintain adequate stock of office/printing supplies, informing supervisors of necessary supply orders. Assist departments within the Student Engagement Commons with projects and other administrative tasks. 3.) Communications Maintain the presence of the reception desk including adequate supply of educational and informational materials (maps, event needs, etc.). Be timely and professional in all written and verbal communication with the Student Engagement staff and AU community members. Complete timely and accurate reports for supervisor as requested (room counts, lost and found, lockout, etc.). Complete and submit bi-weekly timesheets in accordance with the pay schedule. Position Type/Expected Hours of Work
Part-Time. Student. Active Federal Work Study award. Job duties are required to be performed in-person. 10 - 15 hours per week. Hours are Monday
Sunday, between 9am - 8pm, with occasional late-night work available. Salary Range
$17.95 per hour. Required Education and Experience
High School diploma or equivalent. Must be a current and enrolled student at American University. Preferred Education and Experience
Understanding of student involvement. Excellent communication skills, both written and verbal. Strong organization skills and attention to detail. Ability to adapt to and work in a fast-paced, ever-changing environment. Ability to work effectively with diverse constituencies. Ability to maintain confidentiality. Ability to work collaboratively. Other Details
This position is available only to enrolled American University students. Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. American University is an E-Verify employer. Visit
https://www.american.edu/hr/
for additional information about American University employment and benefits. For more information or assistance with the American University careers site, email theworkline@american.edu. American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual's genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.
This position is available only to enrolled American University students. Important guidance for current American University employees: American University current employees, including those employed in student positions, must apply through their employee Workday account. If you are a current employee at American University, please log into your employee Workday account and select the Find Jobs report which will take you to our internal career listings. Applying outside of your employee Workday account may cause delays in a hire process. Facilities & Event Services
Time Type: Part time FLSA Status: Non-Exempt Job Description
Summary: The University Center is one of six administrative units within the Student Engagement cohort of the Division of Student Affairs located within the Mary Graydon Student Center and the Student Engagement Commons. The Student Engagement Commons (SEC) Front Desk Assistant reports to the Assistant Director, Facilities & Event Services. The SEC Front Desk Assistant provides support for the various Recognized Student Organizations (RSOs) and Division of Student Affairs offices located together on the Mary Graydon Student Center (MGSC) 2nd and 3rd floors. The SEC Font Desk Assistant may serve as the first point of contact for many of the students, faculty, staff, parents, and others who are in search of an organization or department within the Student Center. The Assistant provides general office support to team members in a variety of ways supporting the general mission of the Student Engagement Commons. Essential Functions
1.) Customer Service Facilitate solutions to concerns that come to the attention of the front desk regarding event space setups, AV support, lockouts, lost and found, housekeeping issues, and minor facility maintenance request. Maintain a working knowledge of programming happening in the building, and facility needs. Communicate and report any security or safety concerns to the appropriate parties. 2.) Office and Administrative Support Serve as an additional agent to answer the University Information Line. Manage gaming system in Eagle's Landing on the MGSC 2nd floor. Assist in the general upkeep of common spaces on the floor, assist in keeping keys, security of office spaces, rearranging furniture, and keeping an inventory of supplies for the various rooms. Maintain adequate stock of office/printing supplies, informing supervisors of necessary supply orders. Assist departments within the Student Engagement Commons with projects and other administrative tasks. 3.) Communications Maintain the presence of the reception desk including adequate supply of educational and informational materials (maps, event needs, etc.). Be timely and professional in all written and verbal communication with the Student Engagement staff and AU community members. Complete timely and accurate reports for supervisor as requested (room counts, lost and found, lockout, etc.). Complete and submit bi-weekly timesheets in accordance with the pay schedule. Position Type/Expected Hours of Work
Part-Time. Student. Active Federal Work Study award. Job duties are required to be performed in-person. 10 - 15 hours per week. Hours are Monday
Sunday, between 9am - 8pm, with occasional late-night work available. Salary Range
$17.95 per hour. Required Education and Experience
High School diploma or equivalent. Must be a current and enrolled student at American University. Preferred Education and Experience
Understanding of student involvement. Excellent communication skills, both written and verbal. Strong organization skills and attention to detail. Ability to adapt to and work in a fast-paced, ever-changing environment. Ability to work effectively with diverse constituencies. Ability to maintain confidentiality. Ability to work collaboratively. Other Details
This position is available only to enrolled American University students. Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. American University is an E-Verify employer. Visit
https://www.american.edu/hr/
for additional information about American University employment and benefits. For more information or assistance with the American University careers site, email theworkline@american.edu. American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual's genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.