GFL Environmental
Dispatcher
A Dispatcher is required to communicate with drivers to assist with problem resolution while on route. Furthermore, handling incoming service orders, directs drivers, and resolves service issues. Interacts with customers, including customer service, sales, and operational staff. The dispatcher will use GFL proprietary software to enter ticket information and track productivity. Key responsibilities include: scheduling service and satisfying customer needs for service changes, ensuring that service is completed in accordance with established policies; dispatching calls to routes based upon designated route and driver location; performing driver check-ins at day's end to ensure complete and accurate paperwork completion; distributing, collecting, and reviewing route sheets for proper days end data entry; ensuring coordination with other departments, clarifying roles and responsibilities for resolving service issues; interacting with customers, customer service department, sales, and operations staff reporting to Operations Manager; working with routing specialists to optimize routes; fielding incoming calls/emails from customers; troubleshooting and resolving potential delivery and pickup problems before they result in service issues; assisting in determining the daily level of driver staffing to provide the best mix of responsiveness and productivity; recording and documenting information from drivers and distributing to appropriate departments; communicating with maintenance shop personnel; and being able to communicate effectively and professionally via email, telephone, and two-way devices. Knowledge, skills, abilities, and competencies include: completion of high school, post-secondary courses or diploma would be considered an asset; 1-2 years in a transportation, dispatch, or customer service role; strong communication and interpersonal skills; strong customer focus; proven ability to multi-task and ability to prioritize tasks; proficiency in MS Outlook, Excel, Word; knowledge of industry an asset; advanced skill level with software applications and word processing accuracy including adequate typing speed; required to work extended hours including occasional weekends; possess TRUX experience but not mandatory, if not possess desire and ability to learn TRUX system, needs to possess advanced computer skills; and additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call center environment.
A Dispatcher is required to communicate with drivers to assist with problem resolution while on route. Furthermore, handling incoming service orders, directs drivers, and resolves service issues. Interacts with customers, including customer service, sales, and operational staff. The dispatcher will use GFL proprietary software to enter ticket information and track productivity. Key responsibilities include: scheduling service and satisfying customer needs for service changes, ensuring that service is completed in accordance with established policies; dispatching calls to routes based upon designated route and driver location; performing driver check-ins at day's end to ensure complete and accurate paperwork completion; distributing, collecting, and reviewing route sheets for proper days end data entry; ensuring coordination with other departments, clarifying roles and responsibilities for resolving service issues; interacting with customers, customer service department, sales, and operations staff reporting to Operations Manager; working with routing specialists to optimize routes; fielding incoming calls/emails from customers; troubleshooting and resolving potential delivery and pickup problems before they result in service issues; assisting in determining the daily level of driver staffing to provide the best mix of responsiveness and productivity; recording and documenting information from drivers and distributing to appropriate departments; communicating with maintenance shop personnel; and being able to communicate effectively and professionally via email, telephone, and two-way devices. Knowledge, skills, abilities, and competencies include: completion of high school, post-secondary courses or diploma would be considered an asset; 1-2 years in a transportation, dispatch, or customer service role; strong communication and interpersonal skills; strong customer focus; proven ability to multi-task and ability to prioritize tasks; proficiency in MS Outlook, Excel, Word; knowledge of industry an asset; advanced skill level with software applications and word processing accuracy including adequate typing speed; required to work extended hours including occasional weekends; possess TRUX experience but not mandatory, if not possess desire and ability to learn TRUX system, needs to possess advanced computer skills; and additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call center environment.