Logan Health
Patient Access Representative | Emergency Department
Logan Health, Kalispell, Montana, United States, 59901
Patient Access Representative
The Patient Access Representative in our Emergency Department is a critical member of the patient care team at Logan Health Medical Center in Kalispell. As the first point of contact for patients and families during high-stress situations, you will play a vital role in ensuring a professional, compassionate, and efficient registration experience. This full-time, night-shift position is ideal for individuals who thrive in fast-paced environments, remain calm under pressure, and demonstrate exceptional customer service while supporting the clinical team and patients in our Emergency Department. Schedule Details Status: Full-time, 40 hours per week Shift: Night shift Hours: Monday through Thursday, 9:00 pm
7:00 am Location: Logan Health Medical Center, Kalispell Key Responsibilities Perform standard Patient Access Registration functions Check in patients upon arrival to the Emergency Department Collect and verify demographic information and insurance coverage Ensure accurate and timely data entry Provide compassionate, professional service in potentially high-stress or emotionally intense situations May be assigned to work in other areas of the hospital as needed Work Environment Overnight shifts required Must be available to work weekends and holidays Emergency Room setting with unpredictable patient volumes Fast-paced and emotionally intense; must be comfortable handling trauma, injuries and strong odors Qualifications Required Proven dependability, professionalism, and commitment to confidentiality. Strong customer service, communication, and interpersonal skills with a compassionate, empathetic demeanor. Ability to remain calm, resilient, and solution-oriented in high-pressure or stressful situations. Skilled in multitasking, accurate data entry, and adapting quickly to changing priorities. Comfortable working independently with minimal supervision while maintaining strong teamwork. Reliable attendance and punctuality, with flexibility to cover weekends, holidays, and overnight shifts. Proficiency with computers, email, and office equipment. Preferred Prior experience in a fast-paced, patient-facing role (Emergency Department or healthcare setting strongly valued). Familiarity with patient registration systems (e.g., Meditech, Epic, Cerner, or similar). Basic knowledge of medical terminology. Bilingual skills. Team & Culture The Emergency Department at Logan Health Medical Center is a dynamic, fast-paced environment where teamwork, adaptability, and professionalism are essential. Our Patient Access Representatives are trusted partners in ensuring smooth patient flow and supporting both patients and clinical staff during critical moments. Benefits Logan Health offers a comprehensive benefits package designed to support the health, well-being, and financial security of our employees, including: Health, Dental, and Vision Insurance Retirement Savings Plan (401k) with Employer Match Paid Time Off (PTO) and Holiday Pay Employee Assistance Program (EAP) for confidential counseling and support services Professional Development Opportunities and continuing education resources Additional voluntary benefits to support work-life balance and financial wellness Ready to Join Us? If you excel in high-pressure environments, bring strong customer service skills, and want to make a meaningful impact in emergency care, we invite you to apply today. Join Logan Health Medical Center's Emergency Department team and be a part of delivering compassionate care when it matters most. Notice of Pre-Employment Screening Requirements If you receive a job offer, please note all offers are contingent upon passing a pre-employment screening, which includes: Criminal background check Reference checks Drug Screening Health and Immunizations Screening Physical Demand Review/Screening Equal Opportunity Employer Logan Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability or any other basis protected by applicable law. If you require accommodation to complete the application, testing or interview process, please notify Human Resources.
The Patient Access Representative in our Emergency Department is a critical member of the patient care team at Logan Health Medical Center in Kalispell. As the first point of contact for patients and families during high-stress situations, you will play a vital role in ensuring a professional, compassionate, and efficient registration experience. This full-time, night-shift position is ideal for individuals who thrive in fast-paced environments, remain calm under pressure, and demonstrate exceptional customer service while supporting the clinical team and patients in our Emergency Department. Schedule Details Status: Full-time, 40 hours per week Shift: Night shift Hours: Monday through Thursday, 9:00 pm
7:00 am Location: Logan Health Medical Center, Kalispell Key Responsibilities Perform standard Patient Access Registration functions Check in patients upon arrival to the Emergency Department Collect and verify demographic information and insurance coverage Ensure accurate and timely data entry Provide compassionate, professional service in potentially high-stress or emotionally intense situations May be assigned to work in other areas of the hospital as needed Work Environment Overnight shifts required Must be available to work weekends and holidays Emergency Room setting with unpredictable patient volumes Fast-paced and emotionally intense; must be comfortable handling trauma, injuries and strong odors Qualifications Required Proven dependability, professionalism, and commitment to confidentiality. Strong customer service, communication, and interpersonal skills with a compassionate, empathetic demeanor. Ability to remain calm, resilient, and solution-oriented in high-pressure or stressful situations. Skilled in multitasking, accurate data entry, and adapting quickly to changing priorities. Comfortable working independently with minimal supervision while maintaining strong teamwork. Reliable attendance and punctuality, with flexibility to cover weekends, holidays, and overnight shifts. Proficiency with computers, email, and office equipment. Preferred Prior experience in a fast-paced, patient-facing role (Emergency Department or healthcare setting strongly valued). Familiarity with patient registration systems (e.g., Meditech, Epic, Cerner, or similar). Basic knowledge of medical terminology. Bilingual skills. Team & Culture The Emergency Department at Logan Health Medical Center is a dynamic, fast-paced environment where teamwork, adaptability, and professionalism are essential. Our Patient Access Representatives are trusted partners in ensuring smooth patient flow and supporting both patients and clinical staff during critical moments. Benefits Logan Health offers a comprehensive benefits package designed to support the health, well-being, and financial security of our employees, including: Health, Dental, and Vision Insurance Retirement Savings Plan (401k) with Employer Match Paid Time Off (PTO) and Holiday Pay Employee Assistance Program (EAP) for confidential counseling and support services Professional Development Opportunities and continuing education resources Additional voluntary benefits to support work-life balance and financial wellness Ready to Join Us? If you excel in high-pressure environments, bring strong customer service skills, and want to make a meaningful impact in emergency care, we invite you to apply today. Join Logan Health Medical Center's Emergency Department team and be a part of delivering compassionate care when it matters most. Notice of Pre-Employment Screening Requirements If you receive a job offer, please note all offers are contingent upon passing a pre-employment screening, which includes: Criminal background check Reference checks Drug Screening Health and Immunizations Screening Physical Demand Review/Screening Equal Opportunity Employer Logan Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability or any other basis protected by applicable law. If you require accommodation to complete the application, testing or interview process, please notify Human Resources.