EOS
Guest Experience Specialist - FT
As a standard hospitality expectation, this position requires availability Friday through Sunday, during weekends, holidays, and some evenings. Responsibilities include: Greet guests immediately with a sincere, friendly welcome. Using a cheerful, clear voice, address guests by name and listen carefully to understand requests Promptly and pleasantly answer the telephone Complete the registration process by checking guests in according to LASR procedures Handle cash, make a change, and balance and assign cash drawer. Accept and record vouchers, travelers' checks, credit cards, and other forms of payment Maintain a thorough knowledge of the entire resort, including the spa Ensure all guest requests during the stay are completed promptly and satisfactorily Close guest accounts at checkout Investigate all guest concerns thoroughly and escalate as appropriate Fully responsible for completing all items on the shift checklist daily Responsible for the proper operation of security gates according to resort procedures Additional responsibilities may include: Escort guests to rooms and assist them with luggage handling as necessary Provide safety deposit box for guests, completing the appropriate paperwork Operate office equipment as required, ensuring guests receive messages and deliveries Receive, log, and deliver packages from UPS, FedEx, etc Arrange for guest transportation as needed Knowledge, skills, and abilities required: Knowledge: Effective customer service techniques and skills. Skills: Skilled in using a calculator, copier, and personal computer. Confident with entry-level Microsoft Office skills. Abilities: Ability to deal with external and internal customers, collect information, and resolve guest opportunities using high patience, tact, and diplomacy. Ability to stand for long periods and carry luggage. Must be able to lift up to 40 lbs. Qualification standards: High school diploma or equivalent Prior customer service or hospitality experience preferred Open availability (all shifts, nights, weekends and holidays) About Lake Austin Spa Resort: Nestled along the shores of scenic Lake Austin in the beautiful Texas Hill Country, Lake Austin Spa Resort offers guests the sanctuary of an award-winning spa and the warmth of a best friend's lake house. Lake Austin Spa Resort offers all-inclusive vacation packages, which include accommodations in one of 40 charming lakeside guest rooms across 12 landscaped grounds, three gourmet meals daily, indoor and outdoor fitness activities and classes, and a selection of more than 100 spa and body treatments in the 25,000-square foot spa. What makes Lake Austin Spa Resort an incredible, rewarding place to work? It's the talented team, community, tranquil surroundings, and, most importantly, the ability to care for and provide exceptional service to our guests. We believe in: Shared accountability Humility and kindness Creative problem solving Collaboration & community Do well and do good Benefits: Scenic Views Wellness Classes Growth Opportunities Community Atmosphere Employee Discounts Employee Recognition Complimentary Classes Health, Dental, Vision & 401k We are located on S. Quinlan Park Rd, approximately 10 minutes into the Steiner Ranch neighborhood. Please submit your resume with detailed work experience and modalities for consideration. Lake Austin Spa Resort is an EOE/M/F/D/V and eVerify Employer.
As a standard hospitality expectation, this position requires availability Friday through Sunday, during weekends, holidays, and some evenings. Responsibilities include: Greet guests immediately with a sincere, friendly welcome. Using a cheerful, clear voice, address guests by name and listen carefully to understand requests Promptly and pleasantly answer the telephone Complete the registration process by checking guests in according to LASR procedures Handle cash, make a change, and balance and assign cash drawer. Accept and record vouchers, travelers' checks, credit cards, and other forms of payment Maintain a thorough knowledge of the entire resort, including the spa Ensure all guest requests during the stay are completed promptly and satisfactorily Close guest accounts at checkout Investigate all guest concerns thoroughly and escalate as appropriate Fully responsible for completing all items on the shift checklist daily Responsible for the proper operation of security gates according to resort procedures Additional responsibilities may include: Escort guests to rooms and assist them with luggage handling as necessary Provide safety deposit box for guests, completing the appropriate paperwork Operate office equipment as required, ensuring guests receive messages and deliveries Receive, log, and deliver packages from UPS, FedEx, etc Arrange for guest transportation as needed Knowledge, skills, and abilities required: Knowledge: Effective customer service techniques and skills. Skills: Skilled in using a calculator, copier, and personal computer. Confident with entry-level Microsoft Office skills. Abilities: Ability to deal with external and internal customers, collect information, and resolve guest opportunities using high patience, tact, and diplomacy. Ability to stand for long periods and carry luggage. Must be able to lift up to 40 lbs. Qualification standards: High school diploma or equivalent Prior customer service or hospitality experience preferred Open availability (all shifts, nights, weekends and holidays) About Lake Austin Spa Resort: Nestled along the shores of scenic Lake Austin in the beautiful Texas Hill Country, Lake Austin Spa Resort offers guests the sanctuary of an award-winning spa and the warmth of a best friend's lake house. Lake Austin Spa Resort offers all-inclusive vacation packages, which include accommodations in one of 40 charming lakeside guest rooms across 12 landscaped grounds, three gourmet meals daily, indoor and outdoor fitness activities and classes, and a selection of more than 100 spa and body treatments in the 25,000-square foot spa. What makes Lake Austin Spa Resort an incredible, rewarding place to work? It's the talented team, community, tranquil surroundings, and, most importantly, the ability to care for and provide exceptional service to our guests. We believe in: Shared accountability Humility and kindness Creative problem solving Collaboration & community Do well and do good Benefits: Scenic Views Wellness Classes Growth Opportunities Community Atmosphere Employee Discounts Employee Recognition Complimentary Classes Health, Dental, Vision & 401k We are located on S. Quinlan Park Rd, approximately 10 minutes into the Steiner Ranch neighborhood. Please submit your resume with detailed work experience and modalities for consideration. Lake Austin Spa Resort is an EOE/M/F/D/V and eVerify Employer.